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Kokomo Suites
- Hospitality
- Ocean City, MD
About this business
Location details
7300 Coastal Hwy, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Horrible Very dirty and an employee tried to come in with a key card at 1:30 am while me and my 3 girls were in bed Great area
Business response:
Thank you for your feedback, Caitlin. We’re glad to hear that you enjoyed the location, but we sincerely apologize for the cleanliness issues you experienced and the incident with our staff member attempting to enter your room. This is not the level of service we aim to provide, and we take your concerns very seriously. Your comments will be addressed with our team to ensure this does not happen in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to serve you better in th... read more
Fair
Poor Lights not working in room footprints on wall TV went bad and didn't have a backup ready sucksd View friendly staff
Business response:
Thank you for taking the time to leave a review. In the future please inform our staff on any problems with your room and we will address them immediately.
Mid cleaners didn’t clean once and when I got there my toilet was broken and disgusting with pee all over it had to clean myself , whoever Ashley is needs fired for real. its beachfront but that’s it
Business response:
Thank you for taking the time to leave a review. We do apologize your room did not live up to expectations. In the future, please let our staff know of any problems with your room and we will address it immediately.
Not what was expected. Staff members were not helpful, check in was at 4 and I did not get my room until 5pm which was ridiculous. When asked about room I was told that they were trying to communicate with room service. When we got the room dirty linen was left outside of the room in the corner. The utensils in the room were dirty. Not far from the beach and had a pool.
Business response:
Thank you for your feedback, Vanessa. We’re pleased to hear that you enjoyed our location and pool, but we sincerely apologize for the issues you experienced during your stay. We understand how frustrating it is to have delays during check-in and to find your room not properly prepared. Your comments regarding the cleanliness and the helpfulness of our staff are concerning, and we will address these matters with our team to ensure a better experience for our guests in the future. Thank you for bringing these issues to our at... read more
Poor The price was too much and smelled moldy. I did like that the staff was very friendly and helpful
Business response:
Thank you for your review and shouting out our amazing staff!
Bad Rooms were not cleaned properly. They charged me for an ocean view room and now they don’t have an ocean view from their building so they need to update this and don’t charge for people for what they don’t have. They will also charge for parking too even it says free parking for one vehicle.
Business response:
Thank you for taking the time to leave a review and we do apologize we did not meet your expectations. The rooms are advertised as partial beach view, not beach front. The parking fee is also listed before you book a reservation under amenities.
Disappointing Cobros escondidos Serca a la playa
Business response:
Thank you for taking your time to leave a review, all additional charges like parking and the security deposit are advertised before you book, under amenities. We hope to see you again!
Trash The police were called. People were partying all night, yelling off the balconies, throwing up, fighting and drinking liquor. They had rooms
Business response:
Hello Charmaine, Unfortunately your stay fell on the same week as a fraternity that was also here. We made every effort to control their actions including hiring security and contacting the local police. This fraternity has been prohibited from the property. Please give us another opportunity.
Frequently asked questions about Kokomo Suites
How is Kokomo Suites rated?
Kokomo Suites has a 3.7 star rating with 2,276 reviews.
When is Kokomo Suites open?
Kokomo Suites is closed now. It will open on Monday at 8:00 a.m.