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Kokomo Suites
- Hospitality
- Ocean City, MD
About this business
Location details
7300 Coastal Hwy, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Poor
Bad
Disappointing Our room was not clean when we arrived. We were told to hang a sign for room service which we did not have. Had to make 3 trips to front desk for toilet paper because once we got the sign 2 days later and then hung it on the door, our room still wasn't cleaned. We left without clean towels and trash being changed after 5 days. The pool and location to walk to the beach
Business response:
I'm sorry to hear about the issues you experienced during your stay at our hotel. Please accept my sincerest apologies for the inconvenience you encountered with the cleanliness and room service. Thank you for bringing these issues to our attention, and once again, I apologize for the inconveniences you faced.
Bad It wasn’t the cleanest place , room and bathroom smelled musty , the tub drains so slow so your standing in your shower water the entire shower .couldn’t get clean towels when needed , then when able to the next day the gave me an issue with how many I needed (6 for the 6 people in my room) , a housekeeper came in my room while I was out without permission and every time I bring it up I get ignored or the staff starts a new conversation. My room was directly across the hall from laundry cleaning room and it was noisy and... read more
Business response:
Thank you for taking the time to share your feedback with us. We deeply apologize for the inconveniences you experienced during your stay at our establishment. We understand the importance of a clean and comfortable environment for our guests, and we are genuinely sorry that we fell short of meeting your expectations. The issues you mentioned, such as the musty smell in the room and bathroom, slow-draining tub, difficulty in obtaining clean towels, and the intrusion of a housekeeper without permission, are unacceptable, and ... read more
Bad My room smelled like mildew. The room was not cleaned during our stay and we had to beg for towels. In addition the phone in the room did not work at all. The refrigerator on the outside look like it hasn’t been cleaned in weeks. The pool and close to the beach.
Business response:
Thank you for sharing your experience with us. We are genuinely sorry to hear that your stay fell short of your expectations, and we deeply apologize for the inconveniences you encountered. The issues you mentioned regarding the mildew smell, lack of cleaning service during your stay, and difficulty in obtaining towels are inexcusable, and we take these matters very seriously. We are investigating these incidents to understand what went wrong and ensure they are not repeated in the future. What you thought was dirt on the si... read more
It was a convenient location. Easy to get in and off the property by car. There was no elevator. Quiet atmosphere
Business response:
Thank you for your feedback.
Ok, but aggravating stay Had to request towels 4 times and I ended up going down to the office the 4th time to get them. Our room had no shower curtain. Also requested 4 times and never got one. Hard to take a shower without a curtain to keep water where it belongs. No elevator anywhere. I hurt my knee pretty badly and we were on the 3rd floor, so it was very difficult to get to our room and back downstairs plus we had a small child with us. Got charged for parking, which is not mentioned at booking. When questioned, was tol... read more
Business response:
Thank you for sharing your feedback with us. We want to sincerely apologize for the multiple inconveniences you faced during your stay. The issues you raised regarding the towels, shower curtain, are inexcusable oversights, and we deeply regret the inconvenience they caused you. We are investigating these incidents to understand the breakdown in communication and to ensure we implement appropriate measures to prevent such situations from occurring in the future. Regarding the parking fee, we apologize for any confusion. Our ... read more
Very Poor The hallways smelled like human pee. My booking was not there when I arrived, 30 mins later I was given a room. We left and went to another hotel.
Business response:
Justin, I am sorry that your Booking.com reservation did not go through in a timely manner. Unfortunately, this is something that could happen with booking with a 3rd party, this is something that you would need to take up with booking.com
Fair 30 mins to check in. Small bathroom with tiny sink. First room wasn’t clean. A lot of weed smoke. Friendly/helpful staff. Easy beach access. Nice pool
Business response:
Thank you for sharing your feedback with us. I sincerely apologize for the longer check-in time you experienced during our busy period. Our team works diligently to attend to all guests, but sometimes, due to the high volume, there might be slight delays. Rest assured, we are constantly working to improve our efficiency and provide a smoother check-in process. Regarding the smoking policies, we strictly adhere to all local regulations, and I'm glad to inform you that we take violations seriously. Any guest found in violation... read more
Frequently asked questions about Kokomo Suites
How is Kokomo Suites rated?
Kokomo Suites has a 3.6 star rating with 2,132 reviews.
When is Kokomo Suites open?
Kokomo Suites is open now. It will close at 5:00 p.m.