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Kokomo Suites
- Hospitality
- Ocean City, MD
About this business
Location details
7300 Coastal Hwy, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Fair
Very disappointing Cleanliness of the room and surroundings. The property was very unclean with a/c units leaking on the floor, the room floor was very sandy assive it was not sweeped and the sheets were brown not clean, the towels very small and not clean, there was no toilet tissue when I arrived I had to request one and towels. The picture on the booking site is very deceptive. This place is below a motel and it should be named a such.
Business response:
Thank you for taking the time to share your feedback about your recent stay at our property. We deeply regret that your experience did not meet your expectations, and we apologize for the cleanliness and maintenance issues you encountered during your stay. Your observations regarding the condition of our rooms and amenities are indeed concerning. We take these matters seriously, and we will be investigating these issues with our housekeeping and maintenance teams to ensure that necessary improvements are made promptly. We un... read more
Bad The room was filthy. There was crusted food on the walls. The bathroom sink and walls were dirty. The room smelled of mildew. One of the towels had dirt all over it. There were ants in the room. The TV didn't work. The location.
Business response:
We appreciate your feedback and are genuinely sorry to hear about the issues you encountered during your stay with us. Please accept our sincerest apologies for the cleanliness and maintenance problems you described in your review. This falls significantly below our usual standards, and we understand how disappointing this experience must have been for you. Rest assured that we take your comments seriously, and we are actively addressing these concerns with our housekeeping and maintenance teams to ensure such incidents do n... read more
Okay, could have been better. The AC was not working well, so the room was muggy and uncomfortable at times. Also, there were ants in the bathroom, and someone was smoking weed outside, so we couldn't use the balcony as often. The beds were very comfortable, and we enjoyed the decor. Also, great location.
Business response:
Thank you for taking the time to provide us with your feedback. We're delighted to hear that you found our beds comfortable and enjoyed our decor. Your kind words about our location are also greatly appreciated. We apologize for the inconvenience you experienced with the AC and the presence of ants in the bathroom. Please know that we take such issues seriously, and we will be addressing them promptly to ensure that future guests do not encounter similar problems. Regarding the disturbance caused by someone smoking outside, ... read more
Disappointing Lied about the ocean view. Only a thin slice between 2 condo hi rise buildings, charged extra for "view". Nothing
Business response:
Thank you for sharing your thoughts about your recent stay. We are sorry to hear that your experience did not meet your expectations. We apologize for any confusion regarding the view you received during your stay. We would like to clarify that what we offer is a "beach view," which provides a glimpse of the beach between the neighboring condominium buildings. We aim to provide accurate and transparent information about our room types and views to ensure our guests make informed decisions when booking. We apologize if there ... read more
Will not stay here again Room was old and smelled moldy because of the air conditioner unit . Charged us $31.00 for parking at there facility . Quality of the TV sucked poor picture old TV Location was good.
Business response:
Thank you for taking the time to share your feedback with us. We appreciate your compliments regarding our convenient location. We apologize for any inconvenience you experienced during your stay. We regret to hear about the issues you encountered with the room, specifically the air conditioner unit causing a moldy smell. Your feedback is valuable to us, and we will take this into consideration to improve our facilities and services. Regarding the parking fee of $31.00, we'd like to clarify that the information about parking... read more
Disappointing The pool never open on time and the hotel had shortage towels, I kept asking and never got them.
Business response:
Thank you for sharing your experience with us. We apologize for the inconveniences you encountered during your stay. We're sorry to hear that you found the pool not opening on time. We'd like to shed some light on the situation: sometimes the pool opening may be delayed due to necessary cleaning procedures. The negligence of some guests not following the rules and rinsing off sand before entering the pool can lead to longer cleaning times. This ensures a clean and enjoyable environment for all guests, and we appreciate your ... read more
Fair Room was very sandy when arrived, incomplete utensils, I switched to need housekeeping in one of the days and didn't get housekeeping in. Spare pillows in closet area had blood stains, no other comforter or extra bed covers. Close access to beach.
Business response:
Thank you for sharing your experience with us. We're pleased to know that you appreciated the close access to the beach. We apologize for the inconveniences you encountered during your stay. It's disappointing to hear that your room wasn't up to our usual standards upon arrival and that you found incomplete utensils. Your feedback is essential for us to rectify such oversights and enhance our services. We also regret the lapse in providing housekeeping service as requested. This is certainly not indicative of our usual pract... read more
It was ok Clean Pool
Business response:
Thank you for your feedback.
Frequently asked questions about Kokomo Suites
How is Kokomo Suites rated?
Kokomo Suites has a 3.7 star rating with 2,140 reviews.
When is Kokomo Suites open?
Kokomo Suites is open now. It will close at 5:00 p.m.