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Kokomo Suites
- Hospitality
- Ocean City, MD
About this business
Location details
7300 Coastal Hwy, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
It was okay but wasn’t the best. The stairs and clogged water pipes.. none of the sinks would drain but they were fixed after asking. The pool
Business response:
Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your input, as it helps us improve our services. We apologize for the inconvenience you experienced with the clogged water pipes. It's regrettable that none of the sinks would drain during your stay. We're pleased to hear that our team promptly addressed this issue upon your request. Please know that your comfort and satisfaction are important to us, and we are continuously working to ensure a pleasant and trouble-free expe... read more
Very Poor Location, bugs in the room, very uncomfortable beds, awful smell in bathroom Kitchenette
Business response:
Thank you for sharing your feedback about your recent stay with us. We appreciate your honesty and are genuinely sorry to hear that your experience did not meet your expectations. First and foremost, we apologize for the issues you encountered during your stay, including the location, bugs in the room, uncomfortable beds, and an unpleasant smell in the bathroom. Your comfort and satisfaction are of utmost importance to us, and it's disheartening to hear that we fell short in delivering a pleasant stay. We are deeply concerne... read more
Nicht zu empfehlen Das Zimmer war sauber, aber in den Gängen hat es gestunken, überall lief Wasser aus der Klimaanlage und es gibt keinen Aufzug. Der Balkon ging zum Parkplatz , obwohl Meerblick gebucht war. Das Meer konnte man im Sitzen jedoch nicht sehen man musste sich weit vorbeugen.
Business response:
Thank you for taking the time to share your thoughts about your recent stay at our hotel. Your feedback is important to us, and we appreciate the opportunity to address your concerns. Firstly, we'd like to clarify that our hotel offers "beachview" rooms, not "sea view" rooms, as indicated in your review. We apologize for any confusion that may have arisen due to this. Our "beachview" rooms are designed to provide a view of the beach, and we strive to meet this expectation. We are pleased to hear that you found your room to b... read more
Disappointing
Fair
Very disappointing Cleanliness of the room and surroundings. The property was very unclean with a/c units leaking on the floor, the room floor was very sandy assive it was not sweeped and the sheets were brown not clean, the towels very small and not clean, there was no toilet tissue when I arrived I had to request one and towels. The picture on the booking site is very deceptive. This place is below a motel and it should be named a such.
Business response:
Thank you for taking the time to share your feedback about your recent stay at our property. We deeply regret that your experience did not meet your expectations, and we apologize for the cleanliness and maintenance issues you encountered during your stay. Your observations regarding the condition of our rooms and amenities are indeed concerning. We take these matters seriously, and we will be investigating these issues with our housekeeping and maintenance teams to ensure that necessary improvements are made promptly. We un... read more
Bad The room was filthy. There was crusted food on the walls. The bathroom sink and walls were dirty. The room smelled of mildew. One of the towels had dirt all over it. There were ants in the room. The TV didn't work. The location.
Business response:
We appreciate your feedback and are genuinely sorry to hear about the issues you encountered during your stay with us. Please accept our sincerest apologies for the cleanliness and maintenance problems you described in your review. This falls significantly below our usual standards, and we understand how disappointing this experience must have been for you. Rest assured that we take your comments seriously, and we are actively addressing these concerns with our housekeeping and maintenance teams to ensure such incidents do n... read more
Okay, could have been better. The AC was not working well, so the room was muggy and uncomfortable at times. Also, there were ants in the bathroom, and someone was smoking weed outside, so we couldn't use the balcony as often. The beds were very comfortable, and we enjoyed the decor. Also, great location.
Business response:
Thank you for taking the time to provide us with your feedback. We're delighted to hear that you found our beds comfortable and enjoyed our decor. Your kind words about our location are also greatly appreciated. We apologize for the inconvenience you experienced with the AC and the presence of ants in the bathroom. Please know that we take such issues seriously, and we will be addressing them promptly to ensure that future guests do not encounter similar problems. Regarding the disturbance caused by someone smoking outside, ... read more
Disappointing Lied about the ocean view. Only a thin slice between 2 condo hi rise buildings, charged extra for "view". Nothing
Business response:
Thank you for sharing your thoughts about your recent stay. We are sorry to hear that your experience did not meet your expectations. We apologize for any confusion regarding the view you received during your stay. We would like to clarify that what we offer is a "beach view," which provides a glimpse of the beach between the neighboring condominium buildings. We aim to provide accurate and transparent information about our room types and views to ensure our guests make informed decisions when booking. We apologize if there ... read more
Frequently asked questions about Kokomo Suites
How is Kokomo Suites rated?
Kokomo Suites has a 3.7 star rating with 2,158 reviews.
When is Kokomo Suites open?
Kokomo Suites is open now. It will close at 5:00 p.m.