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Kokomo Suites
- Hospitality
- Ocean City, MD
About this business
Location details
7300 Coastal Hwy, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Disappointing Room flooded after a storm. Asked someone to mop no one came. Never got any maid service when asked. Only view was of the busy road
Business response:
I am so sorry to hear about that Tiffany, I will certainly look into the lack of response. however I am sure it was a pretty hectic time as these summer storms come in fast, and I'm sure you saw. I will also look into the lack of response on your maid service. We do not advertise any special view from our rooms, other than a few select rooms that have a beach view, sorry for the misunderstanding.
Fair
Bad
Fair The motel could have been more clean. There was sand on the floor when we got there and the bathroom smelled like urine.
Business response:
I am so sorry to hear this, I'm sure you let us know immediately so that we could get these things taken care of for you.
Not happy with my stay. We arrived early for check in and they said our room was not available. We were understandable. So we waited to arrive at 4:00 pm normal check in time and our room was still not available. So we waited until 6:00 pm to finally check into our room. One of the mornings our room door didn’t lock when we went to leave the room. It took 3 hours until someone was able to fix the issue. Only because we think someone at the front desk never contacted maintenance until after we called 4 times to complain about... read more
Business response:
Thank you for sharing your feedback about your recent stay with us. We deeply apologize for the inconveniences you experienced during your visit, and we understand how frustrating it must have been for you and your family. We sincerely regret that your check-in process was delayed and that your room was not available until 6:00 pm. We strive to provide efficient service, and it is disheartening to learn that we fell short of your expectations in this regard. We will investigate the reasons behind the delay to prevent such in... read more
Décevant, les photos sur le site donnent une image inexacte de l’état réel de l’hôtel Absence d’ascenseur avec escaliers très étroits. Hôtel nécessitant une rénovation, peinture écaillée… La propreté de la chambre était correcte mais les abords et les couloirs n’étaient pas propres ni accueillants La piscine et le parking
Business response:
Thank you for your feedback, you are correct, we do not have an elevator. We have exterior paint on our list for a winter project!
It was horrible. The floors were dirty The beds were uncomfortable The bathroom was dirty The location of the pool was perfect for my kids
Business response:
Thank you for your feedback.
Fair
We will NOT be staying here, ever again. :( The room was *disgustingly* dirty. The pillows, silverware, cups, plates, bathroom floor, bed box springs, sand all over the floors…not a corner of the room had been cleaned prior to our arrival. When I asked for extra towels to clean the room myself, it took housekeeping over an hour to get them to us, delaying us going to dinner. The smell of weed everywhere was overwhelming. The smell was especially strong coming from maintenance office around the corner from our room. He had to... read more
Business response:
We are extremely disappointed to learn about the condition of your room during your recent stay with us. Please accept our sincerest apologies for the cleanliness and service issues you encountered. Your feedback is invaluable to us, as it helps us identify areas where we need to improve. we apologize for falling short of your expectations. Thank you for sharing your feedback, and we hope to have the opportunity to welcome you back and provide the excellent experience you deserve.
Frequently asked questions about Kokomo Suites
How is Kokomo Suites rated?
Kokomo Suites has a 3.7 star rating with 2,140 reviews.
When is Kokomo Suites open?
Kokomo Suites is closed now. It will open tomorrow at 8:00 a.m.