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Kokomo Suites
- Hospitality
- Ocean City, MD
About this business
Location details
7300 Coastal Hwy, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Fair The motel could have been more clean. There was sand on the floor when we got there and the bathroom smelled like urine.
Business response:
I am so sorry to hear this, I'm sure you let us know immediately so that we could get these things taken care of for you.
Not happy with my stay. We arrived early for check in and they said our room was not available. We were understandable. So we waited to arrive at 4:00 pm normal check in time and our room was still not available. So we waited until 6:00 pm to finally check into our room. One of the mornings our room door didn’t lock when we went to leave the room. It took 3 hours until someone was able to fix the issue. Only because we think someone at the front desk never contacted maintenance until after we called 4 times to complain about... read more
Business response:
Thank you for sharing your feedback about your recent stay with us. We deeply apologize for the inconveniences you experienced during your visit, and we understand how frustrating it must have been for you and your family. We sincerely regret that your check-in process was delayed and that your room was not available until 6:00 pm. We strive to provide efficient service, and it is disheartening to learn that we fell short of your expectations in this regard. We will investigate the reasons behind the delay to prevent such in... read more
Décevant, les photos sur le site donnent une image inexacte de l’état réel de l’hôtel Absence d’ascenseur avec escaliers très étroits. Hôtel nécessitant une rénovation, peinture écaillée… La propreté de la chambre était correcte mais les abords et les couloirs n’étaient pas propres ni accueillants La piscine et le parking
Business response:
Thank you for your feedback, you are correct, we do not have an elevator. We have exterior paint on our list for a winter project!
It was horrible. The floors were dirty The beds were uncomfortable The bathroom was dirty The location of the pool was perfect for my kids
Business response:
Thank you for your feedback.
Fair
We will NOT be staying here, ever again. :( The room was *disgustingly* dirty. The pillows, silverware, cups, plates, bathroom floor, bed box springs, sand all over the floors…not a corner of the room had been cleaned prior to our arrival. When I asked for extra towels to clean the room myself, it took housekeeping over an hour to get them to us, delaying us going to dinner. The smell of weed everywhere was overwhelming. The smell was especially strong coming from maintenance office around the corner from our room. He had to... read more
Business response:
We are extremely disappointed to learn about the condition of your room during your recent stay with us. Please accept our sincerest apologies for the cleanliness and service issues you encountered. Your feedback is invaluable to us, as it helps us identify areas where we need to improve. we apologize for falling short of your expectations. Thank you for sharing your feedback, and we hope to have the opportunity to welcome you back and provide the excellent experience you deserve.
Not a family place but serves the purpose of sleeping Beach view is a joke- my beach view was 2 dumpsters. The bathrooms need to be updated. The air conditioning was sub par. The floor was filthy. The whole room smelled like marijuana The rooms were brightly painted
Business response:
Thank you for your feedback
Bad Dirty rooms had mold in it, and the refrigerator was rusty, and the dirty stove did not work. I had to pay for parking and did not know about it before I went and booked. The manager was rude, etc. Nothing
Business response:
Hello Jaclyn, I am the general manager and I assure you I did not speak with you. I was unaware of any issues you were having. Had I known I would have offered to correct your room or move you to another one. I am sorry you were unaware of the parking fees. They are listed on the reservation page on Booking. I hope you give us another chance and in the future if you have any issues please direct them to me personally. Robin Dixon-General Manager
This is my first time staying here and last bathroom in bad shape ( water is not draining in the sink or tub) Location
Business response:
Thank you for your feedback, those sound like easy fixes doe our maintenance crew, I'm sure you let us know this was happening while you were inhouse so that we could take care of that for you.
Frequently asked questions about Kokomo Suites
How is Kokomo Suites rated?
Kokomo Suites has a 3.6 star rating with 2,132 reviews.
When is Kokomo Suites open?
Kokomo Suites is closed now. It will open at 8:00 a.m.