This profile has been claimed by the business owner or representative.
Kokomo Suites
- Hospitality
- Ocean City, MD
About this business
Location details
7300 Coastal Hwy, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Disappointing We never got our room service towels or pillows like we asked, the room was filthy to the point we bought our own broom. We paid extra for a beach view… that was not at all a beach view There was a bed
Business response:
Thank you for taking the time to share your feedback. We deeply regret that your experience did not meet your expectations, and we apologize for the inconveniences you encountered during your stay. It is disappointing to hear that you did not receive the room service amenities you requested. We apologize for this oversight and will address the communication breakdown to ensure that such situations are prevented in the future. Your comfort is important to us, and we are committed to providing the amenities you expect and dese... read more
Disappointing
Room for improvement. 1st pay for parking after renting room. 2nd pillows limited, small, uncomfortable, cheap sheets and blankets. 3rd poor wifi, tv channels constantly in and out. Impossible to watch tv program. 4th trash piled up in stairwell. Location and amenities.
Business response:
Dear William, I am sorry you were unaware of the parking fee. What you pay to Booking does not include parking. Booking lists the addition fees under property on the left side of the reservation screen. We are more than happy to provide any guest with extra pillows all you need to do is call the front desk and we will bring them to you. I will address the Wi-Fi and TV issues with maintenance today as I was unaware of any issues anyone was having. I assure you that you did not speak with me during checkin. I will address the ... read more
Nice location and pool, dirty rooms and no help/ service. There was no housekeeping service (the “maid service please” sign was ignored every morning) and we would have to go to the front desk to request clean towels, of which they were usually out of. The phone in the room did not work, the door to our balcony was broken and would not lock and sometimes would blow open in the wind. Spoke with front desk multiple times, but nothing was fixed. The room was pretty dirty when we arrived and only got cleaner when we tracked down... read more
Business response:
Thank you for taking the time to share your feedback about your recent stay at our hotel. We apologize for the inconveniences and issues you encountered during your time with us. We take guest satisfaction seriously and appreciate your input, as it helps us identify areas for improvement. We are truly sorry to hear that you experienced difficulties with our housekeeping service. Rest assured that we are investigating this matter internally to understand why your requests for maid service and clean towels were not properly ad... read more
Disappointing Room flooded after a storm. Asked someone to mop no one came. Never got any maid service when asked. Only view was of the busy road
Business response:
I am so sorry to hear about that Tiffany, I will certainly look into the lack of response. however I am sure it was a pretty hectic time as these summer storms come in fast, and I'm sure you saw. I will also look into the lack of response on your maid service. We do not advertise any special view from our rooms, other than a few select rooms that have a beach view, sorry for the misunderstanding.
Fair
Bad
Fair The motel could have been more clean. There was sand on the floor when we got there and the bathroom smelled like urine.
Business response:
I am so sorry to hear this, I'm sure you let us know immediately so that we could get these things taken care of for you.
Not happy with my stay. We arrived early for check in and they said our room was not available. We were understandable. So we waited to arrive at 4:00 pm normal check in time and our room was still not available. So we waited until 6:00 pm to finally check into our room. One of the mornings our room door didn’t lock when we went to leave the room. It took 3 hours until someone was able to fix the issue. Only because we think someone at the front desk never contacted maintenance until after we called 4 times to complain about... read more
Business response:
Thank you for sharing your feedback about your recent stay with us. We deeply apologize for the inconveniences you experienced during your visit, and we understand how frustrating it must have been for you and your family. We sincerely regret that your check-in process was delayed and that your room was not available until 6:00 pm. We strive to provide efficient service, and it is disheartening to learn that we fell short of your expectations in this regard. We will investigate the reasons behind the delay to prevent such in... read more
Frequently asked questions about Kokomo Suites
How is Kokomo Suites rated?
Kokomo Suites has a 3.7 star rating with 2,158 reviews.
When is Kokomo Suites open?
Kokomo Suites is open now. It will close at 5:00 p.m.