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Kokomo Suites
- Hospitality
- Ocean City, MD
About this business
Location details
7300 Coastal Hwy, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Large room, everything else lacks. Pool was dirty, rooms other than the bathroom were not the cleanest. The pool area needs an overhaul, does not look like the pictures. The rooms were big and the bathroom was very clean.
Business response:
Thank you for sharing your feedback regarding your recent stay. We're pleased to hear that you found the room spacious and the bathroom clean. We're sorry to learn that your experience with the pool and other areas of the rooms did not meet your expectations. We take cleanliness seriously, and we apologize for any shortcomings you encountered. Your comments about the pool area are noted, and we appreciate your honesty. Our team will work diligently to address these concerns and ensure that the pool area matches the expectati... read more
The staff was amazing and super accommodating but the hotel itself needs a lot of work.. The room was really hot and mold was growing in the bathroom and on the ceiling. The microwave was rusted and the inside was peeling ( extremely dangerous) the hallways were moldy and smelled really bad. The floor in the room was extremely dirty and they never had clean towels. We loved the location and how it’s close to the beach.
Business response:
I'm sorry to hear about your disappointing experience during your stay. Your feedback is incredibly valuable, and I apologize for the inconveniences you faced. We take these concerns seriously, as they go against our commitment to providing a comfortable and clean environment for our guests. I assure you that we are actively addressing the issues you mentioned. We are working to improve the maintenance of our rooms, including addressing temperature control and mold concerns. Our team will also be focusing on enhancing the cl... read more
Fair The room that we initially booked was not very clean and missing bedding when we arrived. Surfaces were clean but the floors were full of sand. Some is expected as we were at the beach but the bathroom I think was missed in the cleaning process several times. I unfortunately had a traumatic accident while at the beach and dislocated my knee. The office staff was great and changed our third floor room to a first floor handicapped accessible room at not extra charge! This room was quite clean and much more updated. The ho... read more
Business response:
I appreciate you taking the time to share your experience with us. It's unfortunate that your initial room fell short of your expectations, with cleanliness and missing bedding concerns. We sincerely apologize for any inconvenience this may have caused. On a positive note, I'm glad to hear that our office staff went above and beyond to assist you during a challenging time and provided you with a more suitable room. It's heartening to know that you found the handicapped accessible room to be cleaner and more updated, and that... read more
Disappointing There are no elevators and we were on the 3rd floor. It made unpacking and packing hard! The noise level was HORRIBLE!! I had to call the front desk a couple times to complain. It continued until after 2am! The location was great! Pool was nice!
Business response:
We appreciate you sharing your experience, and we apologize for the inconveniences you encountered during your stay. We understand that being on the 3rd floor without elevators can make unpacking and packing more challenging, and we're sorry for any inconvenience this caused. Furthermore, we deeply regret that you had to deal with excessive noise disrupting your stay. Your comfort is of utmost importance to us, and we sincerely apologize for failing to provide you with a peaceful environment. We're grateful that you brought ... read more
I was highly disappointed in this hotel. It was not worth the money that we paid. They need to take better care of the r It was dirty. Our room didn’t even look like it was cleaned. When I mentioned it to the front desk, they sent house keeping back up to the room. We left for dinner and when we came back, the only thing I noticed that was done by house keeping, was the garbage was changed. The location was nice.
Business response:
I'm sorry to hear about your disappointing experience during your stay. Cleanliness is a top priority for us, and it's disheartening to know that your room did not meet our usual standards. We apologize for any inconvenience this may have caused you. We appreciate your feedback regarding the housekeeping service. Rest assured, we will address this issue with our team to ensure that such incidents do not occur in the future. Your comments help us identify areas for improvement, and we're committed to making sure that every gu... read more
Poor
It was very very disappointing and not clean or up to anyones standards The room was dirty. The bedding was dirty we went and bought our own sheets for the three beds. The air conditioner was cover with black mold which I cleaned also. Bathroom was also not clean. Close to the beach
Business response:
I sincerely apologize for the unsatisfactory experience you had during your stay. Your feedback highlights issues that are completely unacceptable and fall well below the standards we aim to provide. I assure you that this is not reflective of the service we strive to offer our guests. I want to express my gratitude for bringing these matters to our attention. Your comments will be shared with our housekeeping and maintenance teams to ensure immediate and thorough actions are taken to address the cleanliness and maintenance ... read more
It was an everyday crap show; spent entirely too much time chasing staff to do their jobs Wifi continuously was cutting off. A/c was not clean at all. Dirty dishes in cabinets put away as if clean, cigarette put out in a coffee mug from a prior guest. Lacking cooking utensils and dish ware and pits and pans. Should be at least a full set of four count small room and larger for larger occupancy rooms, sheets were itchy, blankets not warm enough, beds too small, maid services was the worst experience I have ever had in my life... read more
Business response:
We appreciate your detailed feedback regarding your recent stay with us. We apologize for the inconvenience you experienced during your time at our hotel. We take your comments seriously and will use them to address the issues you've raised. It's unfortunate that you encountered challenges with the Wi-Fi, air conditioning, and cleanliness of your room. These are not the standards we aim to provide, and we are committed to making necessary improvements to ensure a more comfortable and enjoyable stay for our guests. We're sorr... read more
As a child I stayed at this facility (known as the Beachmark then) with my family. We would rent several rooms. it is n when we arrived our room was filthy dirty. there was sand all over the floor, dirty sheets and bed spread, bathroom had hair and more dirt on floor. the toilet had crusted urine on the back near the tank. The kitchen cabinets had greasy fingerprints all over them. the stove top was dirty with crumbs and grease. The floors left the bottoms of our feet black with dirt (they should be mopped between guests!) I... read more
Business response:
I apologize sincerely for the disappointing experience you had during your stay. Your feedback is essential for us to improve our services and maintain a high standard of cleanliness for all our guests. We take your concerns seriously and will immediately address the issues you've mentioned to ensure that such problems do not occur in the future. It's unfortunate that your room wasn't up to the cleanliness standards we strive to maintain. Your comments about the sand, dirty sheets, bathroom condition, and kitchen cleanliness... read more
Frequently asked questions about Kokomo Suites
How is Kokomo Suites rated?
Kokomo Suites has a 3.6 star rating with 2,132 reviews.
When is Kokomo Suites open?
Kokomo Suites is closed now. It will open at 8:00 a.m.