This profile has been claimed by the business owner or representative.
Kokomo Suites
- Hospitality
- Ocean City, MD
About this business
Location details
7300 Coastal Hwy, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
You get what you pay for. I chose this hotel because the reviews looked very good but I quickly found out I was wrong. Checking in was a nightmare. We arrived right before 4 to check in and was told our room would be ready in a few minutes. Along with about 50 other guests, we waited almost 40 minutes to check In. Our room was full of sand, the shower had someone’s hair on the wall and the refrigerator and stove was filthy. The pool was probably the only plus side.
Business response:
Thank you for sharing your experience from your recent stay with us. We sincerely apologize for the inconveniences you encountered during your check-in process and for the cleanliness issues you faced upon arriving in your room. We understand the frustration you must have felt due to the delay in checking in. We're truly sorry for the extended wait you experienced along with other guests. Your time is valuable, and this is not the impression we want to leave our guests with. We will review our check-in procedures and staff a... read more
Disappointing Very dirty. We do not understand why the ratings are so high for stay with children. Staff kept randomly coming to the door, but walking away. One of the times we returned to our room and our door was cracked open, without any cleaning or fresh linens. No elevators which is fine, however the stairs were scary steep for 3 littles.
Business response:
Thank you for taking the time to share your experience with us. We sincerely apologize for the cleanliness issues you encountered during your stay and the challenges you faced with our staff's interactions and the stairs. Maintaining a clean and comfortable environment for all our guests is a top priority, and we're truly sorry that we fell short of your expectations. Your comments regarding the staff's behavior and the lack of proper cleaning have been noted, and we will be reviewing our procedures and communication to ensu... read more
The most disgusting place i have ever stayed,very old dated and filthy.. good
Business response:
We're truly sorry to hear about your disappointing experience during your recent stay with us. Your feedback is important, and we deeply regret that we fell short of meeting your expectations. We take cleanliness and the overall quality of our accommodations seriously, and we apologize that your experience did not reflect this. We understand the importance of providing a comfortable and well-maintained environment for our guests, and we're disappointed that we did not meet that standard during your visit. Your comments will ... read more
Large room, everything else lacks. Pool was dirty, rooms other than the bathroom were not the cleanest. The pool area needs an overhaul, does not look like the pictures. The rooms were big and the bathroom was very clean.
Business response:
Thank you for sharing your feedback regarding your recent stay. We're pleased to hear that you found the room spacious and the bathroom clean. We're sorry to learn that your experience with the pool and other areas of the rooms did not meet your expectations. We take cleanliness seriously, and we apologize for any shortcomings you encountered. Your comments about the pool area are noted, and we appreciate your honesty. Our team will work diligently to address these concerns and ensure that the pool area matches the expectati... read more
The staff was amazing and super accommodating but the hotel itself needs a lot of work.. The room was really hot and mold was growing in the bathroom and on the ceiling. The microwave was rusted and the inside was peeling ( extremely dangerous) the hallways were moldy and smelled really bad. The floor in the room was extremely dirty and they never had clean towels. We loved the location and how it’s close to the beach.
Business response:
I'm sorry to hear about your disappointing experience during your stay. Your feedback is incredibly valuable, and I apologize for the inconveniences you faced. We take these concerns seriously, as they go against our commitment to providing a comfortable and clean environment for our guests. I assure you that we are actively addressing the issues you mentioned. We are working to improve the maintenance of our rooms, including addressing temperature control and mold concerns. Our team will also be focusing on enhancing the cl... read more
Fair The room that we initially booked was not very clean and missing bedding when we arrived. Surfaces were clean but the floors were full of sand. Some is expected as we were at the beach but the bathroom I think was missed in the cleaning process several times. I unfortunately had a traumatic accident while at the beach and dislocated my knee. The office staff was great and changed our third floor room to a first floor handicapped accessible room at not extra charge! This room was quite clean and much more updated. The ho... read more
Business response:
I appreciate you taking the time to share your experience with us. It's unfortunate that your initial room fell short of your expectations, with cleanliness and missing bedding concerns. We sincerely apologize for any inconvenience this may have caused. On a positive note, I'm glad to hear that our office staff went above and beyond to assist you during a challenging time and provided you with a more suitable room. It's heartening to know that you found the handicapped accessible room to be cleaner and more updated, and that... read more
Disappointing There are no elevators and we were on the 3rd floor. It made unpacking and packing hard! The noise level was HORRIBLE!! I had to call the front desk a couple times to complain. It continued until after 2am! The location was great! Pool was nice!
Business response:
We appreciate you sharing your experience, and we apologize for the inconveniences you encountered during your stay. We understand that being on the 3rd floor without elevators can make unpacking and packing more challenging, and we're sorry for any inconvenience this caused. Furthermore, we deeply regret that you had to deal with excessive noise disrupting your stay. Your comfort is of utmost importance to us, and we sincerely apologize for failing to provide you with a peaceful environment. We're grateful that you brought ... read more
I was highly disappointed in this hotel. It was not worth the money that we paid. They need to take better care of the r It was dirty. Our room didn’t even look like it was cleaned. When I mentioned it to the front desk, they sent house keeping back up to the room. We left for dinner and when we came back, the only thing I noticed that was done by house keeping, was the garbage was changed. The location was nice.
Business response:
I'm sorry to hear about your disappointing experience during your stay. Cleanliness is a top priority for us, and it's disheartening to know that your room did not meet our usual standards. We apologize for any inconvenience this may have caused you. We appreciate your feedback regarding the housekeeping service. Rest assured, we will address this issue with our team to ensure that such incidents do not occur in the future. Your comments help us identify areas for improvement, and we're committed to making sure that every gu... read more
Poor
Frequently asked questions about Kokomo Suites
How is Kokomo Suites rated?
Kokomo Suites has a 3.7 star rating with 2,140 reviews.
When is Kokomo Suites open?
Kokomo Suites is open now. It will close at 5:00 p.m.