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Kokomo Suites
- Hospitality
- Ocean City, MD
About this business
Location details
7300 Coastal Hwy, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Not great. The hotel is run down and the rooms are not clean, and smell like mildew. There is also no elevator and getting to the 3rd floor with luggage is rough. The location and pool.
Business response:
Hello Aleisha, I am glad to hear you enjoyed the pool. If you feel as though your room is not clean please inform the desk immediately upon check in. We are hoping to install an elevator, however you can always reserve a ground floor room. Hope to see you again soon. Kokomo Suites-Guest Services
I checked into my hotel at 4pm(the check in time) for me to arrive to my room not to be clean. I called down to the fron Dirty Sink, no clean beds.
Business response:
Thank you for taking the time to share your review. We greatly value guest feedback as it helps us continually improve our services. We sincerely hope for the opportunity to welcome you back in the future and provide you with an even better experience.
A lot of young kids who were extremely loud and climbing on up and down from the second floor balcony.. they were gone t Wi-Fi is non existent good location
Business response:
Thank You Alfred for your review. Your feedback helps us make future improvements. We are in the process of a Wi-Fi upgrade. It was senior week during your stay and we even staff security in an effort to help with the noise. Please give us another opportunity in the future. Guest Services-Kokomo Suites
Fair
Rated 1star The room decor, and the pillows and bed was comfortable. The toilet had mold in it the bathroom floor had mold in the ceramic cracks, the refrigerator had dust on top bad enough that I could tell it hasn't been wiped down regularly they charge a 50$ security deposit that I didn't know but the front desk should have been giving me a 50$ discount not a 50$ security deposit unacceptable!
Business response:
Teresa, I am very sorry for your experience we did not hear anything from you during your stay and we were unaware of any issues. The $50 security deposit is listed as a requirement on booking. If you would, please contact the hotel directly regarding your experience. Kokomo Suites-Guest Services
terrible customer service. never got room service, when we called with a complaint everyone was rude besides Alexis. black mold in my room. sink wouldn’t unclog, noise disturbance all hours every night. disgusting close to the beach
Business response:
We are very sorry to hear your stay was not excellent. Please contact the hotel directly at your convenience. I would like to speak with you to resolve this matter. Robin Dixon-General Manager
Not so great stay No TV is working in the entire motel. Loud partying teenagers all night. So loud the other from condos across the street were threatening to call the cops. Didn't seem like motel was concerned or they should have stepped in. The rooms were neat and clean. Staff was friendly
Business response:
Hello John, I am sorry to hear you were disappointed in your stay. We are aware of the noise situation and have taken measures to prevent this from happening again. Unfortunately our cable service was out. The problem has been resolved and the cable restored. I hope you will give us a try again in the future. Thank You, Management
Frequently asked questions about Kokomo Suites
How is Kokomo Suites rated?
Kokomo Suites has a 3.7 star rating with 2,140 reviews.
When is Kokomo Suites open?
Kokomo Suites is closed now. It will open tomorrow at 8:00 a.m.