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Kokomo Suites
- Hospitality
- Ocean City, MD
About this business
Location details
7300 Coastal Hwy, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
The room was very cute and in a good location but the overall stay was bad. The room was filthy. How dirty everything was The room was well designed
Business response:
Thank you for your feedback. I am sorry we fell short of meeting your cleanliness standards. I will speak with housekeeping to ensure we are doing everything we can to prevent this in the future.
It was not great but it was okay Full service was not what we expected, they only changed the bedsheets, pillow cases and towels, did not clean anything else. Location was nice, beach was ok, room was good but it was not very clean when we came in.
Business response:
Thank you for your feedback, I will take these concerns to the housekeeping department.
Hotel was very nasty and they would not give money back The dishes and towels was dirty with stains the air conditioner was not blowing cool air also if you book through 3rd party you have to pay for parking and if hotel is full you have to park off property. They cleaned the pool before open it
Business response:
Thank you for your feedback. It is typically not our practice to refund once you have arrived, which is why we encourage guests to alert the onsite staff of any issues so that they can get fixed in a timely manner.
Horrible hot air didn’t work everything was dirty the beds had hair everywhere Everything was bad my room was supposed to be ocean view they wouldn’t give me clean towels to shower because I didn’t let clean my room house keeping I would never recommend this place and will be giving bad review on google I’m still waiting on my refund & price wasn’t worth it I was charge the whole $1,089.15 and my paper bill said $400 something for one complete day at the property & I left my first night due to bad staff and the way we where ... read more
Business response:
We deeply apologize for the multiple issues you experienced during your stay. It is disheartening to hear that your room did not meet your expectations, and we understand your frustration with the lack of clean towels. Providing a clean and comfortable environment is a top priority for us, and we apologize for falling short in this regard. We apologize for any confusion regarding the billing. We understand the importance of transparent pricing, and we apologize if there was an error or discrepancy in the charges. Our team wi... read more
Fair Dirty floors, bed sheets, and towels Hotel tried to charge my card after I checked out for parking we did not use Bathroom smells like mold Nice pool
Business response:
We are deeply sorry to hear about your negative experience during your stay. The issues you mentioned regarding dirty floors, bed sheets, and towels are unacceptable, and we apologize for failing to meet the standards of cleanliness we strive for. Your feedback will be shared with our housekeeping team so that we can address and rectify these concerns promptly. As for the parking charge, we apologize for any confusion or inconvenience caused. It is important for us to provide accurate and transparent billing to our guests. W... read more
Mehhh Floors were extremely dirty and left our feet black on the soles. The bathroom smelled horribly of urine. Staff are not friendly and had attitudes with us asking for more towels... They gave us four in each room even though 6 people were booked in one and five in the other.... Same for pillows. And do not think that you will check in even one minute before 4pm, even if you check ahead to see if early check-in is an option... Even after waiting the room was not really clean Beds and pillows were comfortable, good locati... read more
Business response:
We sincerely apologize for the negative experience you had during your stay. It's disheartening to hear about the cleanliness issues you encountered, as well as the unpleasant smell in the bathroom. We understand how important it is to provide a clean and comfortable environment for our guests, and we will address these concerns with our housekeeping team to ensure such incidents do not happen again in the future. We're also sorry to hear that you had a less than satisfactory interaction with our staff. We strive to provide ... read more
Overall it wasn’t bad for the price, but could use better management to make sure things run smooth. The check in time was 4 but I arrived around 2 and let them know I was there. They said the room wasn’t ready yet and check in wasn’t until 4. So I left and happily came back at 4 to find out the room still wasn’t ready. I ended up having to wait until 4:30 to get the room keys. They didn’t have a bathroom for me to utilize while I waited for the room, they told me I had to go across the street to the restaurant. I thought th... read more
Business response:
Thank you for taking the time to provide feedback on your recent stay. We're glad to hear that you found our location to be perfect for the price, with close proximity to the beach without exorbitant prices. It's also great to know that the pool was enjoyable for your kids. However, we sincerely apologize for the inconvenience you experienced during the check-in process. We understand that arriving early and not having your room ready until later can be frustrating. We will address this issue with our staff to ensure that it... read more
Disappointing Everything!! It smelled bad even the cafe onsite had a bad smell Nothing
Business response:
We're sorry to hear about your negative experience. We strive to provide a pleasant environment for all our guests, and it's disappointing to learn that you found the accommodations to have a bad smell. We take such feedback seriously and will investigate the issue immediately to address any potential problems. We value your feedback as it helps us improve our services and ensure that future guests have a better experience. If there's anything else you'd like to share or any specific details you'd like us to look into, pleas... read more
Bad The place is dumpy in my opinion. I'm glad I left. I'd rather stay somewhere else. Not much. Not very friendly and seemed like they could care less about checking in.
Business response:
Thank you for sharing your feedback about your experience. We're sorry to hear that your stay fell short of your expectations and that our staff did not provide the friendly service you deserved. We strive to create a welcoming environment for all our guests, and it's disappointing to learn that we missed the mark in your case. We take your comments about the condition of our place seriously. We constantly strive to maintain high standards of cleanliness and comfort, and we apologize if we did not meet your expectations in t... read more
Frequently asked questions about Kokomo Suites
How is Kokomo Suites rated?
Kokomo Suites has a 3.6 star rating with 2,132 reviews.
When is Kokomo Suites open?
Kokomo Suites is open now. It will close at 5:00 p.m.