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Kokomo Suites
- Hospitality
- Ocean City, MD
About this business
Location details
7300 Coastal Hwy, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Bad it wasn’t clean and the one lady that works there was so rude she didn’t even speak to any guest with respect Nothing
Business response:
Thank you for your feedback! We are sorry your experience was not enjoyable. We hope you can give us another chance in the future.
Disappointing The room was not clean the door to the deck did not shut. Bathroom wall look like black mold was growing on them. Close to everything
Business response:
Thank you Tiffany I will look into these issues. If you ever experience a problem please alert staff during your stay so they may be addressed immediately.
Dirty Dirty I mean I didn’t expect much since it was the cheapest hotel available for the time of our stay. I have family that lives in ocean city so I ended up not staying in the hotel once I saw how dirty it was. The floors were sooooooo sandy and gross in October time and the room smelt like mold. I was with young children so I couldn’t stay there.
Business response:
Thank you for your feedback, Becca. We're sorry to hear that your experience did not meet your expectations. We understand how important cleanliness is, especially when traveling with young children, and we sincerely apologize for the sandy floors and moldy smell in your room. Your comments about our cleanliness will be addressed with our team to ensure improvements are made. We appreciate you bringing these issues to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
Awful - wouldn’t recommend to my worse enemy The staff The most rude staff I have a ever met
Business response:
I am always concerned when I hear a guest had a bad experience. In looking at your reservation I see you never stayed and your reservation was marked as a no show. An attempt was made by you to cancel your reservation 4 days prior to arriving. However your advance purchase reservation was non-refundable. This was stated on your reservation. We value the reviews our guests leave. Since you never stayed with us maybe this review was written in error. Thank you.
Disappointing
Fair
Hated it ruined my birthday trip. Location, said beach view but view was horrible, Wi-Fi tv service was horrible tv was frozen more often than not! Clean, friendly staff
Business response:
Thank you for taking the time to share your feedback with us. We truly appreciate your input as it helps us improve our services and provide a better experience for our guests. We are delighted to hear that you found our location to be clean and our staff friendly. It's always our aim to create a welcoming environment for our guests. However, we are sorry to hear that the beach view did not meet your expectations. We understand how important a beautiful view can be, and we apologize for any disappointment you experienced in ... read more
It was nice The cleanliness of the hotel room. I liked being able to walk to the beach whenever and the balcony
Business response:
Thank you for taking the time to share your feedback about your recent stay with us. We genuinely appreciate your input, both the positive aspects and the areas where we fell short of your expectations. We're delighted to hear that you enjoyed the convenience of being able to walk to the beach whenever you pleased and that you found the balcony to be a great feature during your stay. We understand how important it is for our guests to have easy access to the beautiful surroundings. However, we're deeply sorry to hear about t... read more
Bad It had bed bugs
Business response:
Thank you for taking the time to share your feedback with us. We sincerely regret that you had an unpleasant experience during your stay, and we appreciate the opportunity to address your concerns. It's important to clarify we understand that you wanted to move to a different room, but initially, we were unable to accommodate this request because the room you had originally booked had already been occupied, and we do incur operational costs when reassigning rooms after guests have checked in. This was the primary reason for ... read more
Frequently asked questions about Kokomo Suites
How is Kokomo Suites rated?
Kokomo Suites has a 3.7 star rating with 2,273 reviews.
When is Kokomo Suites open?
Kokomo Suites is closed now. It will open at 8:00 a.m.