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Kokomo Suites
- Hospitality
- Ocean City, MD
About this business
Location details
7300 Coastal Hwy, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
It was very very disappointing and not clean or up to anyones standards The room was dirty. The bedding was dirty we went and bought our own sheets for the three beds. The air conditioner was cover with black mold which I cleaned also. Bathroom was also not clean. Close to the beach
Business response:
I sincerely apologize for the unsatisfactory experience you had during your stay. Your feedback highlights issues that are completely unacceptable and fall well below the standards we aim to provide. I assure you that this is not reflective of the service we strive to offer our guests. I want to express my gratitude for bringing these matters to our attention. Your comments will be shared with our housekeeping and maintenance teams to ensure immediate and thorough actions are taken to address the cleanliness and maintenance ... read more
It was an everyday crap show; spent entirely too much time chasing staff to do their jobs Wifi continuously was cutting off. A/c was not clean at all. Dirty dishes in cabinets put away as if clean, cigarette put out in a coffee mug from a prior guest. Lacking cooking utensils and dish ware and pits and pans. Should be at least a full set of four count small room and larger for larger occupancy rooms, sheets were itchy, blankets not warm enough, beds too small, maid services was the worst experience I have ever had in my life... read more
Business response:
We appreciate your detailed feedback regarding your recent stay with us. We apologize for the inconvenience you experienced during your time at our hotel. We take your comments seriously and will use them to address the issues you've raised. It's unfortunate that you encountered challenges with the Wi-Fi, air conditioning, and cleanliness of your room. These are not the standards we aim to provide, and we are committed to making necessary improvements to ensure a more comfortable and enjoyable stay for our guests. We're sorr... read more
As a child I stayed at this facility (known as the Beachmark then) with my family. We would rent several rooms. it is n when we arrived our room was filthy dirty. there was sand all over the floor, dirty sheets and bed spread, bathroom had hair and more dirt on floor. the toilet had crusted urine on the back near the tank. The kitchen cabinets had greasy fingerprints all over them. the stove top was dirty with crumbs and grease. The floors left the bottoms of our feet black with dirt (they should be mopped between guests!) I... read more
Business response:
I apologize sincerely for the disappointing experience you had during your stay. Your feedback is essential for us to improve our services and maintain a high standard of cleanliness for all our guests. We take your concerns seriously and will immediately address the issues you've mentioned to ensure that such problems do not occur in the future. It's unfortunate that your room wasn't up to the cleanliness standards we strive to maintain. Your comments about the sand, dirty sheets, bathroom condition, and kitchen cleanliness... read more
Disappointing Room was not clean & we call for room to clean no one showed up then we had to call front desk to remind them. Parking we had to pay
Business response:
Thank you for taking the time to share your feedback about your recent stay. We're sorry to hear about the issues you encountered during your visit. We apologize for any inconvenience caused by the parking fees. We understand that this can be frustrating, and we appreciate your understanding. We're truly sorry that the cleanliness of your room did not meet your expectations. Your comfort and satisfaction are important to us, and we take your comments seriously. It's regrettable that the response to your request for room clea... read more
Will not be staying here again. beds were uncomfortable, bathrooms are very little and not the cleanness, our stove was dirty and between the freeze door and fridge door there was mold. our floor was full of sand when we got there. close to beach
Business response:
We appreciate your feedback and apologize for the inconvenience you encountered during your stay. It's disheartening to hear that your experience fell short of your expectations, and we take your comments seriously as we continually strive to improve. Thank you for bringing these matters to our attention. Your feedback helps us make necessary improvements and provide a more enjoyable experience for our guests. We hope you might consider giving us another chance to provide you with the comfortable and clean stay you deserve s... read more
Disappointing We never got our room service towels or pillows like we asked, the room was filthy to the point we bought our own broom. We paid extra for a beach view… that was not at all a beach view There was a bed
Business response:
Thank you for taking the time to share your feedback. We deeply regret that your experience did not meet your expectations, and we apologize for the inconveniences you encountered during your stay. It is disappointing to hear that you did not receive the room service amenities you requested. We apologize for this oversight and will address the communication breakdown to ensure that such situations are prevented in the future. Your comfort is important to us, and we are committed to providing the amenities you expect and dese... read more
Disappointing
Room for improvement. 1st pay for parking after renting room. 2nd pillows limited, small, uncomfortable, cheap sheets and blankets. 3rd poor wifi, tv channels constantly in and out. Impossible to watch tv program. 4th trash piled up in stairwell. Location and amenities.
Business response:
Dear William, I am sorry you were unaware of the parking fee. What you pay to Booking does not include parking. Booking lists the addition fees under property on the left side of the reservation screen. We are more than happy to provide any guest with extra pillows all you need to do is call the front desk and we will bring them to you. I will address the Wi-Fi and TV issues with maintenance today as I was unaware of any issues anyone was having. I assure you that you did not speak with me during checkin. I will address the ... read more
Nice location and pool, dirty rooms and no help/ service. There was no housekeeping service (the “maid service please” sign was ignored every morning) and we would have to go to the front desk to request clean towels, of which they were usually out of. The phone in the room did not work, the door to our balcony was broken and would not lock and sometimes would blow open in the wind. Spoke with front desk multiple times, but nothing was fixed. The room was pretty dirty when we arrived and only got cleaner when we tracked down... read more
Business response:
Thank you for taking the time to share your feedback about your recent stay at our hotel. We apologize for the inconveniences and issues you encountered during your time with us. We take guest satisfaction seriously and appreciate your input, as it helps us identify areas for improvement. We are truly sorry to hear that you experienced difficulties with our housekeeping service. Rest assured that we are investigating this matter internally to understand why your requests for maid service and clean towels were not properly ad... read more
Frequently asked questions about Kokomo Suites
How is Kokomo Suites rated?
Kokomo Suites has a 3.7 star rating with 2,140 reviews.
When is Kokomo Suites open?
Kokomo Suites is closed now. It will open tomorrow at 8:00 a.m.