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Kokomo Suites
- Hospitality
- Ocean City, MD
About this business
Location details
7300 Coastal Hwy, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Fair The room that we initially booked was not very clean and missing bedding when we arrived. Surfaces were clean but the floors were full of sand. Some is expected as we were at the beach but the bathroom I think was missed in the cleaning process several times. I unfortunately had a traumatic accident while at the beach and dislocated my knee. The office staff was great and changed our third floor room to a first floor handicapped accessible room at not extra charge! This room was quite clean and much more updated. The ho... read more
Business response:
I appreciate you taking the time to share your experience with us. It's unfortunate that your initial room fell short of your expectations, with cleanliness and missing bedding concerns. We sincerely apologize for any inconvenience this may have caused. On a positive note, I'm glad to hear that our office staff went above and beyond to assist you during a challenging time and provided you with a more suitable room. It's heartening to know that you found the handicapped accessible room to be cleaner and more updated, and that... read more
Disappointing There are no elevators and we were on the 3rd floor. It made unpacking and packing hard! The noise level was HORRIBLE!! I had to call the front desk a couple times to complain. It continued until after 2am! The location was great! Pool was nice!
Business response:
We appreciate you sharing your experience, and we apologize for the inconveniences you encountered during your stay. We understand that being on the 3rd floor without elevators can make unpacking and packing more challenging, and we're sorry for any inconvenience this caused. Furthermore, we deeply regret that you had to deal with excessive noise disrupting your stay. Your comfort is of utmost importance to us, and we sincerely apologize for failing to provide you with a peaceful environment. We're grateful that you brought ... read more
I was highly disappointed in this hotel. It was not worth the money that we paid. They need to take better care of the r It was dirty. Our room didn’t even look like it was cleaned. When I mentioned it to the front desk, they sent house keeping back up to the room. We left for dinner and when we came back, the only thing I noticed that was done by house keeping, was the garbage was changed. The location was nice.
Business response:
I'm sorry to hear about your disappointing experience during your stay. Cleanliness is a top priority for us, and it's disheartening to know that your room did not meet our usual standards. We apologize for any inconvenience this may have caused you. We appreciate your feedback regarding the housekeeping service. Rest assured, we will address this issue with our team to ensure that such incidents do not occur in the future. Your comments help us identify areas for improvement, and we're committed to making sure that every gu... read more
Poor
It was very very disappointing and not clean or up to anyones standards The room was dirty. The bedding was dirty we went and bought our own sheets for the three beds. The air conditioner was cover with black mold which I cleaned also. Bathroom was also not clean. Close to the beach
Business response:
I sincerely apologize for the unsatisfactory experience you had during your stay. Your feedback highlights issues that are completely unacceptable and fall well below the standards we aim to provide. I assure you that this is not reflective of the service we strive to offer our guests. I want to express my gratitude for bringing these matters to our attention. Your comments will be shared with our housekeeping and maintenance teams to ensure immediate and thorough actions are taken to address the cleanliness and maintenance ... read more
It was an everyday crap show; spent entirely too much time chasing staff to do their jobs Wifi continuously was cutting off. A/c was not clean at all. Dirty dishes in cabinets put away as if clean, cigarette put out in a coffee mug from a prior guest. Lacking cooking utensils and dish ware and pits and pans. Should be at least a full set of four count small room and larger for larger occupancy rooms, sheets were itchy, blankets not warm enough, beds too small, maid services was the worst experience I have ever had in my life... read more
Business response:
We appreciate your detailed feedback regarding your recent stay with us. We apologize for the inconvenience you experienced during your time at our hotel. We take your comments seriously and will use them to address the issues you've raised. It's unfortunate that you encountered challenges with the Wi-Fi, air conditioning, and cleanliness of your room. These are not the standards we aim to provide, and we are committed to making necessary improvements to ensure a more comfortable and enjoyable stay for our guests. We're sorr... read more
As a child I stayed at this facility (known as the Beachmark then) with my family. We would rent several rooms. it is n when we arrived our room was filthy dirty. there was sand all over the floor, dirty sheets and bed spread, bathroom had hair and more dirt on floor. the toilet had crusted urine on the back near the tank. The kitchen cabinets had greasy fingerprints all over them. the stove top was dirty with crumbs and grease. The floors left the bottoms of our feet black with dirt (they should be mopped between guests!) I... read more
Business response:
I apologize sincerely for the disappointing experience you had during your stay. Your feedback is essential for us to improve our services and maintain a high standard of cleanliness for all our guests. We take your concerns seriously and will immediately address the issues you've mentioned to ensure that such problems do not occur in the future. It's unfortunate that your room wasn't up to the cleanliness standards we strive to maintain. Your comments about the sand, dirty sheets, bathroom condition, and kitchen cleanliness... read more
Disappointing Room was not clean & we call for room to clean no one showed up then we had to call front desk to remind them. Parking we had to pay
Business response:
Thank you for taking the time to share your feedback about your recent stay. We're sorry to hear about the issues you encountered during your visit. We apologize for any inconvenience caused by the parking fees. We understand that this can be frustrating, and we appreciate your understanding. We're truly sorry that the cleanliness of your room did not meet your expectations. Your comfort and satisfaction are important to us, and we take your comments seriously. It's regrettable that the response to your request for room clea... read more
Will not be staying here again. beds were uncomfortable, bathrooms are very little and not the cleanness, our stove was dirty and between the freeze door and fridge door there was mold. our floor was full of sand when we got there. close to beach
Business response:
We appreciate your feedback and apologize for the inconvenience you encountered during your stay. It's disheartening to hear that your experience fell short of your expectations, and we take your comments seriously as we continually strive to improve. Thank you for bringing these matters to our attention. Your feedback helps us make necessary improvements and provide a more enjoyable experience for our guests. We hope you might consider giving us another chance to provide you with the comfortable and clean stay you deserve s... read more
Frequently asked questions about Kokomo Suites
How is Kokomo Suites rated?
Kokomo Suites has a 3.7 star rating with 2,158 reviews.
When is Kokomo Suites open?
Kokomo Suites is open now. It will close at 5:00 p.m.