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Kokomo Suites
- Hospitality
- Ocean City, MD
About this business
Location details
7300 Coastal Hwy, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Bad Nothing
Business response:
We do apologize that you were unable to change your stay dates from August to July as you requested. The date change you requested involved a price increase you were unwilling to accept.
Nasty,dirty, disgusting,disrespectful overall hate it That the room was disgusting I caught and allergic reaction from the room because the bathroom had no ventilation in in there was a strong smell like mold so we left super early at 4am in the morning because of my reaction the stairs to the room are way to steep unsafe the hole place looks nothing like the photos do the customer service was terrible the employees are rude the hotel over all was not clean we will never EVER come back to this hotel and if your someone who r... read more
Business response:
Hello Kristine I am very sorry to hear this from you. We have multiple notes at the front desk regarding requests from your room for items but no complaints were made. We appreciate it when guests let us know of any issues during their stay as we cannot solve any problems after check out.
It was a fair good price, but Im not sure we would return due to the cleanliness. It could've been cleaner! We found hairs lying around & some rust/dirt spots on the fridge. The front desk staff were super friendly.
Business response:
Thank you for the review Brynn, In the future, please let our staff know of any problems with your room and we would be happy to address them immediately!
Absolutely horrible. The floors were so dirty my feet turned black within 10 minutes of being in the hotel room. Upon walking in the room smells like mold and mildew. Everything in the room feels damp, the sheets in the bed had black curly hair in them. There were brown stains in the bathroom on the walls, under the sink had leaking water stains on the walls and tile. If that isn’t bad enough, we return to our hotel room after dinner and I get my son laying in bed and go to stand up and there’s a cockroach running across the... read more
Business response:
Nothing stated here is accurate. The guest was given a full refund before she ever even left the property and has been banned from this hotel due to her behavior and verbal abuse to hotel staff. Her behavior has been reported to Booking.
Never again It could have been cleaned better smelled like animals and the bathroom smelled like urine. The sheets were stained. Kids were scared to swim in pool because of the adults getting rowdy and very loud. This hotle is not for families. The location to the beach was very convenient. The little bacony was nice. I cannot say anything else nice about this location
Business response:
Hi Nanette, I noticed you stayed over a month ago and none of this was brought to our staffs attention. We would of addressed any problems with your room immediately. We also noticed you extended your stay.
Disappointing
Bad El personal era grosero y no quisieron ayudarme mi TV no tenía control remoto Las habitaciones están super bonitas
Business response:
Hello Yancy. We’re sorry to hear that your recent stay didn’t meet your expectations. We didn’t have any record of issues during your visit, but we genuinely appreciate your feedback.
Nice area close to the beach but not very nice at all. No elevators and the steps are awful not even the walking part the steps were so narrow and short. When you have toddlers it’s very scary. It was very close to the beach
Business response:
Hello Lizzie I am sorry you were disappointed with the steps. We do list on Booking that there is no elevator. The best thing to do if the steps are difficult for you is to book a ground floor room. We are always willing to try and move a guest if they let us know during their stay there is a problem.
Do not stay with them if you have small children or elderly During my stay at the suite, I was most disappointed. We could not use the balcony at night due the loud disturbance of other guest and the smell of marijuana. I booked the room due to it being next to the beach, which was a reprieve on my grandmother but the steps were very steep and unsafe for her and my small child. We were kept up all hours of the night by loud music, and people carrying on. I made several complaints about the loudness. The front desk was very h... read more
Business response:
We do list on Booking that there is no elevator. There is always the option of booking a ground floor room. Also we do try to move guests if the steps are an issue but reading through the numerous messages you sent the steps were never mentioned. We did address noise every time you complained and our security never located an issue. Unfortunately it is not a private pool other guests are on vacation and we do hope they enjoy themselves. Music is allowed as long as there is no vulgar language. Housekeeping is available from 9... read more
Frequently asked questions about Kokomo Suites
How is Kokomo Suites rated?
Kokomo Suites has a 3.7 star rating with 2,275 reviews.
When is Kokomo Suites open?
Kokomo Suites is open now. It will close at 2:00 p.m.