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Kokomo Suites
- Hospitality
- Ocean City, MD
About this business
Location details
7300 Coastal Hwy, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Below expectations, Room was not clean and I ask for room service several times which they don’t answer , for 3 nights they kept us with their grubby un clean room, , last moment they bring a bed sheet. After I ask so many times , especially one of their front desk staff was so unprofessional, disrespectful in addition to this she took my money for no reason $50 +$31.8. They stole my money, Totally unacceptable. Swimming pool
Business response:
Hello, We received numerous calls each day for service to your room. I am sorry the staff was unable to accommodate your requests. They are very busy with 96 rooms to clean. When you checked in you signed a registration card informing you that anything you needed could also be given at the front desk. There was no money taken from you. The $50 is a pending transaction required as a security deposit. It is released at check out. The $31.80 was for parking which is shown on your Booking reservation page under property where yo... read more
Fair Stained towels, stained bedding, grimy floors Started the stay by falling down the uneven steps at the office and hurt my ankle resulting in a boot. Then was given a third floor room (with no elevator) and had to hike up the steepest steps ever. Upon getting into the room the room was not cleaned as we found trash from previous guests and food crumbs all over the floor and hair in the shower drain. Aside from the uncleanliness of the rooms it wasn’t an awful room.
Business response:
Hello Melanie, I was unaware and very sorry to hear about your ankle. We could have easily moved you to the first floor. I was also unaware of any housekeeping issues. Please visit us again and ask for me personally upon arrival. I would like the opportunity to provide you with another stay. You may also contact me at 410-524-7300. Robin Dixon-General Manager
Fair No ironing board Location
Business response:
Thank you for your feed back it allows me the opportunity to make changes. I have purchased ironing boards. Hope to see you again soon. Have a great summer. Robin Dixon-General Manager
The location is good but there is no housekeeping Housekeeping They didn’t serve breakfast at all
Business response:
Hi Adel, We don not serve breakfast as we do not have a restaurant. There is however a restaurant attached to the hotel which has a delicious breakfast and is open 7 days a week at 7am. I was unaware of any housekeeping issues you had during your stay. Please visit us again in the future and please do not hesitate to call the front desk with any housekeeping concerns. Kokomo Suites-Guest Services
Fair I didn’t like the fact that any worker can just walk into your room randomly and it happened to us 3-4 times
Business response:
Bryan, This should never be the case. I would like to hear more about the circumstances as to why this happened. I you have time would you please call me at 410-524-7300. Robin Dixon-General Manager
Bad I shared a full review on their google site.
Business response:
Thank you for taking the time to share your review. We greatly value guest feedback as it helps us continually improve our services. We sincerely hope for the opportunity to welcome you back in the future and provide you with an even better experience.
Not great. The hotel is run down and the rooms are not clean, and smell like mildew. There is also no elevator and getting to the 3rd floor with luggage is rough. The location and pool.
Business response:
Hello Aleisha, I am glad to hear you enjoyed the pool. If you feel as though your room is not clean please inform the desk immediately upon check in. We are hoping to install an elevator, however you can always reserve a ground floor room. Hope to see you again soon. Kokomo Suites-Guest Services
I checked into my hotel at 4pm(the check in time) for me to arrive to my room not to be clean. I called down to the fron Dirty Sink, no clean beds.
Business response:
Thank you for taking the time to share your review. We greatly value guest feedback as it helps us continually improve our services. We sincerely hope for the opportunity to welcome you back in the future and provide you with an even better experience.
A lot of young kids who were extremely loud and climbing on up and down from the second floor balcony.. they were gone t Wi-Fi is non existent good location
Business response:
Thank You Alfred for your review. Your feedback helps us make future improvements. We are in the process of a Wi-Fi upgrade. It was senior week during your stay and we even staff security in an effort to help with the noise. Please give us another opportunity in the future. Guest Services-Kokomo Suites
Frequently asked questions about Kokomo Suites
How is Kokomo Suites rated?
Kokomo Suites has a 3.6 star rating with 2,132 reviews.
When is Kokomo Suites open?
Kokomo Suites is open now. It will close at 5:00 p.m.