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Kokomo Suites
- Hospitality
- Ocean City, MD
About this business
Location details
7300 Coastal Hwy, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Disappointing Housekeeping just barges into your room. The door knob to the balcony was tampered. The toilet is rather small. The tv was broken 16 minute drive from the boardwalk and 5 to the beach. Pool was a good size
Business response:
Thank you for this information. I will address this with the housekeeping staff immediately. I would like to know which room you were in so I can have the balcony door addressed. If you ever encounter something like this, please report it to the front desk. The front desk also could have replaced your television. We will be renovating all of the bathrooms this coming off season.
Poor Alot of people smoking Nothing alot of people smoking at night
Business response:
Norma, I do apologize for the smoking issues. It is a no smoking property, and we do our best to monitor the outside smoking. Please call down to the desk at any time if someone is smoking in a non smoking area so we may handle it.
We had a good time, but will not likely return to this hotel. It was not cleaned well. The beds were too small. The stairwells were dark and steep. The property as not cleaned until 5 pm It had a nice pool and was close to the beach.
Business response:
Pamala, Or rooms are advertised with 2 double beds and a pull out sofa bed. We have staff on throughout the day and night addressing the trash in the hall and pool areas. I will address the lighting in the stairwells and check all of the bulbs. Thank you for bringing these issues to my attention.
Below expectations, Room was not clean and I ask for room service several times which they don’t answer , for 3 nights they kept us with their grubby un clean room, , last moment they bring a bed sheet. After I ask so many times , especially one of their front desk staff was so unprofessional, disrespectful in addition to this she took my money for no reason $50 +$31.8. They stole my money, Totally unacceptable. Swimming pool
Business response:
Hello, We received numerous calls each day for service to your room. I am sorry the staff was unable to accommodate your requests. They are very busy with 96 rooms to clean. When you checked in you signed a registration card informing you that anything you needed could also be given at the front desk. There was no money taken from you. The $50 is a pending transaction required as a security deposit. It is released at check out. The $31.80 was for parking which is shown on your Booking reservation page under property where yo... read more
Fair Stained towels, stained bedding, grimy floors Started the stay by falling down the uneven steps at the office and hurt my ankle resulting in a boot. Then was given a third floor room (with no elevator) and had to hike up the steepest steps ever. Upon getting into the room the room was not cleaned as we found trash from previous guests and food crumbs all over the floor and hair in the shower drain. Aside from the uncleanliness of the rooms it wasn’t an awful room.
Business response:
Hello Melanie, I was unaware and very sorry to hear about your ankle. We could have easily moved you to the first floor. I was also unaware of any housekeeping issues. Please visit us again and ask for me personally upon arrival. I would like the opportunity to provide you with another stay. You may also contact me at 410-524-7300. Robin Dixon-General Manager
Fair No ironing board Location
Business response:
Thank you for your feed back it allows me the opportunity to make changes. I have purchased ironing boards. Hope to see you again soon. Have a great summer. Robin Dixon-General Manager
The location is good but there is no housekeeping Housekeeping They didn’t serve breakfast at all
Business response:
Hi Adel, We don not serve breakfast as we do not have a restaurant. There is however a restaurant attached to the hotel which has a delicious breakfast and is open 7 days a week at 7am. I was unaware of any housekeeping issues you had during your stay. Please visit us again in the future and please do not hesitate to call the front desk with any housekeeping concerns. Kokomo Suites-Guest Services
Fair I didn’t like the fact that any worker can just walk into your room randomly and it happened to us 3-4 times
Business response:
Bryan, This should never be the case. I would like to hear more about the circumstances as to why this happened. I you have time would you please call me at 410-524-7300. Robin Dixon-General Manager
Bad I shared a full review on their google site.
Business response:
Thank you for taking the time to share your review. We greatly value guest feedback as it helps us continually improve our services. We sincerely hope for the opportunity to welcome you back in the future and provide you with an even better experience.
Frequently asked questions about Kokomo Suites
How is Kokomo Suites rated?
Kokomo Suites has a 3.7 star rating with 2,140 reviews.
When is Kokomo Suites open?
Kokomo Suites is closed now. It will open tomorrow at 8:00 a.m.