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Kokomo Suites
- Hospitality
- Ocean City, MD
About this business
Location details
7300 Coastal Hwy, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Will not stay here again Room was old and smelled moldy because of the air conditioner unit . Charged us $31.00 for parking at there facility . Quality of the TV sucked poor picture old TV Location was good.
Business response:
Thank you for taking the time to share your feedback with us. We appreciate your compliments regarding our convenient location. We apologize for any inconvenience you experienced during your stay. We regret to hear about the issues you encountered with the room, specifically the air conditioner unit causing a moldy smell. Your feedback is valuable to us, and we will take this into consideration to improve our facilities and services. Regarding the parking fee of $31.00, we'd like to clarify that the information about parking... read more
Disappointing The pool never open on time and the hotel had shortage towels, I kept asking and never got them.
Business response:
Thank you for sharing your experience with us. We apologize for the inconveniences you encountered during your stay. We're sorry to hear that you found the pool not opening on time. We'd like to shed some light on the situation: sometimes the pool opening may be delayed due to necessary cleaning procedures. The negligence of some guests not following the rules and rinsing off sand before entering the pool can lead to longer cleaning times. This ensures a clean and enjoyable environment for all guests, and we appreciate your ... read more
Fair Room was very sandy when arrived, incomplete utensils, I switched to need housekeeping in one of the days and didn't get housekeeping in. Spare pillows in closet area had blood stains, no other comforter or extra bed covers. Close access to beach.
Business response:
Thank you for sharing your experience with us. We're pleased to know that you appreciated the close access to the beach. We apologize for the inconveniences you encountered during your stay. It's disappointing to hear that your room wasn't up to our usual standards upon arrival and that you found incomplete utensils. Your feedback is essential for us to rectify such oversights and enhance our services. We also regret the lapse in providing housekeeping service as requested. This is certainly not indicative of our usual pract... read more
It was ok Clean Pool
Business response:
Thank you for your feedback.
do not go if you are handicapped! the service no towels given after the first day no extra trash bags no elevator no ramps no parking not close to the boardwalk not equipped for a handicap person . no lifeguard children ran around . to much money for the accommodation will not stay again not equipped for handicapped. close to the beach
Business response:
Thank you for your feedback
Struttura vecchia e poco curata Molto sporco. Asciugamani sporchi e con capelli. Ho qualche dubbio che vengano fatte le pulizie
Business response:
We appreciate your feedback and are truly sorry for the cleanliness issues you encountered during your stay. Your comments are concerning, as they do not reflect the high standards of cleanliness we strive to maintain. We take your concerns seriously and will investigate the matter thoroughly to ensure that our cleaning processes are improved and consistently upheld. Please accept our sincerest apologies for any discomfort this may have caused you. We value your patronage and will work diligently to address these issues so t... read more
Would not go back ever again! Extremely dirty throughout entire room but especially the bathroom. It didn’t appear that our room was cleaned from the last guest that stayed there. Toilet seats dirty and hair stuck to them. Sink and tub had old dirt and hair in it. Blood stained pillow. They gave us a whopping 2 towels and 2 washcloths for a family of 5. When we asked for more we were told they were “in the washer and they would bring them up when they were done.” Which of course never happened. Convenient to get on and off t... read more
Business response:
We sincerely appreciate your feedback and apologize for the disappointing experience you had during your stay. It's concerning to hear about the cleanliness issues you encountered in your room, particularly in the bathroom. This does not meet the standards we strive to uphold for our guests. We're grateful that you highlighted the convenience of our location and the spaciousness of the room. However, it's clear we fell short in delivering a clean and comfortable environment for you and your family. Please know that we take y... read more
Fair Needs remodeled…. The refrigerator had a regular light bulb in it and the other one was spray painted. The rooms were not properly cleaned between and one of our rooms had no linen. Location and pool
Business response:
Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Your comments about the refrigerator lighting and room cleanliness are duly noted. We understand the importance of a comfortable and well-maintained environment for our guests. Rest assured, we will address these issues promptly and ensure that improvements are made to provide a better experience for all our guests. We appreciate your understanding and hope to have the opportunity to welcome you back i... read more
I really wished I read all the reviews before booking here and wasting my money Dirty. Staff was rude. Called before check in to see if we could check in earlier who ever was on the phone said yes so when we went there we still had hours to wait. The person at the front desk said it would be after 4 after whoever was supposed to inspect the room. Floors and walls dirty. Mattress sunk in the middle. Pool was cloudy and so much hair and band aids in the water. Air conditioner so loud and the filter light kept blinking. Other a... read more
Business response:
Location was the only positive Dirty. Staff was rude. Called before check in to see if we could check in earlier who ever was on the phone said yes so when we went there we still had hours to wait. The person at the front desk said it would be after 4 after whoever was supposed to inspect the room. Floors and walls dirty. Mattress sunk in the middle. Pool was cloudy and so much hair and band aids in the water. Air conditioner so loud and the filter light kept blinking. Other air conditioners on property leaking from the back... read more
Frequently asked questions about Kokomo Suites
How is Kokomo Suites rated?
Kokomo Suites has a 3.7 star rating with 2,158 reviews.
When is Kokomo Suites open?
Kokomo Suites is open now. It will close at 5:00 p.m.