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Kokomo Suites
- Hospitality
- Ocean City, MD
About this business
Location details
7300 Coastal Hwy, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Fair for the above reason There were chicken wing bones on the steps when we got there and were still there 3 days later when we left. Outside trash was overflowing
Business response:
Thank you for bringing this to our attention, and we sincerely apologize for the cleanliness issues you experienced during your stay. This is not the level of service we aim to provide, and we take your feedback seriously. We will address these concerns with our housekeeping and maintenance teams to ensure that such issues are promptly resolved in the future. Your feedback helps us improve, and we appreciate you sharing your observations. We hope that you will consider giving us another chance in the future, and we assure yo... read more
The air conditioning barely worked, the sink fell off the wall in the middle of the night. Television constantly had a g everything nothing
Business response:
We're truly sorry to hear about the issues you encountered during your stay. Your experience does not meet the standards we strive to provide to our guests, and we sincerely apologize for the inconveniences you faced. Air conditioning and maintenance issues can certainly affect the comfort of your stay, and the TV interruptions are frustrating as well. We take your feedback seriously and will address these concerns with our maintenance and housekeeping teams to ensure that such issues are promptly resolved. We appreciate you... read more
Would not recommend My room smelled like cat pee. Sink over flowed. Coffee pot broken. They gave another broken one
Business response:
We apologize for the negative experience you had during your stay. It's clear that we fell short of your expectations, and we're sorry for the issues you encountered. A room with an unpleasant odor, a sink overflow, and a broken coffee pot are not reflective of the standards we strive to maintain. We understand how frustrating these inconveniences can be, and we'll address these concerns with our maintenance and housekeeping teams to prevent such issues from recurring in the future. We appreciate your feedback, as it helps u... read more
Bad
Bad
It was okay but wasn’t the best. The stairs and clogged water pipes.. none of the sinks would drain but they were fixed after asking. The pool
Business response:
Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your input, as it helps us improve our services. We apologize for the inconvenience you experienced with the clogged water pipes. It's regrettable that none of the sinks would drain during your stay. We're pleased to hear that our team promptly addressed this issue upon your request. Please know that your comfort and satisfaction are important to us, and we are continuously working to ensure a pleasant and trouble-free expe... read more
Very Poor Location, bugs in the room, very uncomfortable beds, awful smell in bathroom Kitchenette
Business response:
Thank you for sharing your feedback about your recent stay with us. We appreciate your honesty and are genuinely sorry to hear that your experience did not meet your expectations. First and foremost, we apologize for the issues you encountered during your stay, including the location, bugs in the room, uncomfortable beds, and an unpleasant smell in the bathroom. Your comfort and satisfaction are of utmost importance to us, and it's disheartening to hear that we fell short in delivering a pleasant stay. We are deeply concerne... read more
Nicht zu empfehlen Das Zimmer war sauber, aber in den Gängen hat es gestunken, überall lief Wasser aus der Klimaanlage und es gibt keinen Aufzug. Der Balkon ging zum Parkplatz , obwohl Meerblick gebucht war. Das Meer konnte man im Sitzen jedoch nicht sehen man musste sich weit vorbeugen.
Business response:
Thank you for taking the time to share your thoughts about your recent stay at our hotel. Your feedback is important to us, and we appreciate the opportunity to address your concerns. Firstly, we'd like to clarify that our hotel offers "beachview" rooms, not "sea view" rooms, as indicated in your review. We apologize for any confusion that may have arisen due to this. Our "beachview" rooms are designed to provide a view of the beach, and we strive to meet this expectation. We are pleased to hear that you found your room to b... read more
Disappointing
Frequently asked questions about Kokomo Suites
How is Kokomo Suites rated?
Kokomo Suites has a 3.7 star rating with 2,140 reviews.
When is Kokomo Suites open?
Kokomo Suites is open now. It will close at 5:00 p.m.