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Kokomo Suites
- Hospitality
- Ocean City, MD
About this business
Location details
7300 Coastal Hwy, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Poor
Fair They need a dumpster it was trash bags by the bottom steps to get to the 2nd level.. The room had old fries under the table. No iron and ironing board.. The 1st car was charged $10 a night, a 2nd car for the room, we were told $30 a night then changed to $14. We found free parking on the street. A police officer explained the on street parking and overnight rules, which was helpful. The bathroom could be updated and add a countertop. the bathroom light was flickering was out of the room a lot, didn't get a chance to rep... read more
Business response:
Thank you for taking the time to share your experience. We're glad to hear that you found our staff friendly and appreciated the in-room stove. However, we sincerely apologize for the cleanliness issues and maintenance concerns you encountered. We apologize for the confusion regarding the parking charges. While the first vehicle is subject to a nightly fee, we understand the miscommunication about the rate for the second car. Your comments are extremely helpful as we work to improve our property and guest experience. We’ll b... read more
Bad
Fair Steps are crazy. Might as well climb up a ladder. They were straight up. People smoking their weed on the porch right beside the swimming pool, 2nd hand smoke blowing all over the kids. I could care less about weed smoking, but why around the kids? Air conditioning units could use an upgrade. We bought a fan to help circulate. Pool was nice. Location was nice. Pretty clean. Girl in the office was great. She got our group moved around beside each other so we could be together. Wouldn't be bad if we book a 1st floor next ... read more
Business response:
Thank you for your thoughtful feedback! We're so glad to hear you enjoyed the pool, the location, and that our front desk staff was able to help your group stay close together — we’ll be sure to pass along your kind words. We appreciate your honesty regarding the stairs, air conditioning, and concerns about smoking near the pool area. We're truly sorry for the discomfort that caused and understand how important it is to maintain a family-friendly environment. Your comments are being taken seriously as we explore ways to impr... read more
Stay was not positive. Will not stay in June. Property was very loud late at night. Allowing guest to be disrespectful and disruptive,loud all night. No not quiet security. People banging on my doors late into the night.
Business response:
Thank you for your feedback, Kevin. We're truly sorry to hear that your recent stay with us was not a positive one, and that you experienced significant disruption due to late-night noise and disrespectful behavior from other guests. We understand how frustrating it is when quiet hours are not respected, and we sincerely apologize for the disturbance and for people banging on your door. This is certainly not the peaceful environment we aim to provide. We are taking your comments about the noise and security very seriously an... read more
Overall it was okay our beds were clean and the sheets are clean it’s livable we brought our own towels and stuff It was poorly cleaned floor has indents in them there’s stains on the pull out couch/bed to the naked eye it looked good walking in the refrigerator/freezer the freezer had like bubbles and it was like a weird slimy and clear In the bathroom there was 4 curly hairs on my towels The tv was nice the there’s a kitchen bathroom and phone and its super close to the beach the whole reason why we come here right 🤩
Business response:
Thank you for your feedback. We're glad to hear that you found our location super close to the beach and that the TV, kitchen, and amenities met your needs. It's also great that you found the beds and sheets clean, and our staff provided excellent service. However, we're very concerned about the issues you raised regarding cleanliness and the condition of some areas. We sincerely apologize for these lapses in our standards. We are immediately addressing your comments with our housekeeping and maintenance teams to ensure a th... read more
Dirty and staff was unresponsive Dirty. When we checked in it was clear the room had not been clean. Same was everywhere on the floor and there was some hair in the shower. Asked staff to clean and they did not. Also they o my cleaned our room once for the entire week. Very disappointed Location was great. Pool wasn’t bad
Business response:
Thank you for your feedback, Daniel. While we're glad to hear you found our location great and the pool wasn't bad, we are incredibly sorry and disappointed to learn about the issues with your room's cleanliness and our staff's unresponsiveness. It's completely unacceptable that your room had not been properly cleaned upon check-in, and we sincerely apologize for the presence of sand and hair. We're also very concerned that our staff did not respond to your request for cleaning and that your room was only serviced once durin... read more
Poor Bedbugs
Business response:
Dear Chris, Thank you for your feedback regarding your recent stay with us, reservation number 5781662283. We received your text message after you had checked out, reporting concerns about bedbugs. Please be assured that we take such concerns extremely seriously. Upon receiving your message, we immediately took the room out of service and arranged for a professional inspection. We're pleased to report that the inspection found the room to be clear of any pests. During your stay, we did not have any direct communication from ... read more
Fair The room was ok but my sister has Parkinson's and to have her walk up to the 3rd floor and carrying our own luggage was very painful for her. I should have looked closer at the website. We opened the door to the balcony and got locked out because the door closed behind us. Luckily someone was in the room with us and let us back in. Then the door to the balcony would not lock. I did not like that there wasn't a safety latch to keep someone from entering our room with a key card. The room was very rundown and I was disapp... read more
Business response:
We're truly sorry for the difficulties you and your sister experienced with the stairs and luggage. We understand how challenging this can be, especially given your sister's condition. We want to clarify that our rooms on each floor are priced differently, and when a reservation is made, particularly through a third-party, it's tied to a specific room type and floor. Moving to a different floor often requires changing the reservation with the booking provider, which can be a process and depends on availability and other fact... read more
Frequently asked questions about Kokomo Suites
How is Kokomo Suites rated?
Kokomo Suites has a 3.7 star rating with 2,275 reviews.
When is Kokomo Suites open?
Kokomo Suites is closed now. It will open on Monday at 8:00 a.m.