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Kokomo Suites
- Hospitality
- Ocean City, MD
About this business
Location details
7300 Coastal Hwy, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Bad
Bad
It was okay but wasn’t the best. The stairs and clogged water pipes.. none of the sinks would drain but they were fixed after asking. The pool
Business response:
Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your input, as it helps us improve our services. We apologize for the inconvenience you experienced with the clogged water pipes. It's regrettable that none of the sinks would drain during your stay. We're pleased to hear that our team promptly addressed this issue upon your request. Please know that your comfort and satisfaction are important to us, and we are continuously working to ensure a pleasant and trouble-free expe... read more
Very Poor Location, bugs in the room, very uncomfortable beds, awful smell in bathroom Kitchenette
Business response:
Thank you for sharing your feedback about your recent stay with us. We appreciate your honesty and are genuinely sorry to hear that your experience did not meet your expectations. First and foremost, we apologize for the issues you encountered during your stay, including the location, bugs in the room, uncomfortable beds, and an unpleasant smell in the bathroom. Your comfort and satisfaction are of utmost importance to us, and it's disheartening to hear that we fell short in delivering a pleasant stay. We are deeply concerne... read more
Nicht zu empfehlen Das Zimmer war sauber, aber in den Gängen hat es gestunken, überall lief Wasser aus der Klimaanlage und es gibt keinen Aufzug. Der Balkon ging zum Parkplatz , obwohl Meerblick gebucht war. Das Meer konnte man im Sitzen jedoch nicht sehen man musste sich weit vorbeugen.
Business response:
Thank you for taking the time to share your thoughts about your recent stay at our hotel. Your feedback is important to us, and we appreciate the opportunity to address your concerns. Firstly, we'd like to clarify that our hotel offers "beachview" rooms, not "sea view" rooms, as indicated in your review. We apologize for any confusion that may have arisen due to this. Our "beachview" rooms are designed to provide a view of the beach, and we strive to meet this expectation. We are pleased to hear that you found your room to b... read more
Disappointing
Fair
Very disappointing Cleanliness of the room and surroundings. The property was very unclean with a/c units leaking on the floor, the room floor was very sandy assive it was not sweeped and the sheets were brown not clean, the towels very small and not clean, there was no toilet tissue when I arrived I had to request one and towels. The picture on the booking site is very deceptive. This place is below a motel and it should be named a such.
Business response:
Thank you for taking the time to share your feedback about your recent stay at our property. We deeply regret that your experience did not meet your expectations, and we apologize for the cleanliness and maintenance issues you encountered during your stay. Your observations regarding the condition of our rooms and amenities are indeed concerning. We take these matters seriously, and we will be investigating these issues with our housekeeping and maintenance teams to ensure that necessary improvements are made promptly. We un... read more
Bad The room was filthy. There was crusted food on the walls. The bathroom sink and walls were dirty. The room smelled of mildew. One of the towels had dirt all over it. There were ants in the room. The TV didn't work. The location.
Business response:
We appreciate your feedback and are genuinely sorry to hear about the issues you encountered during your stay with us. Please accept our sincerest apologies for the cleanliness and maintenance problems you described in your review. This falls significantly below our usual standards, and we understand how disappointing this experience must have been for you. Rest assured that we take your comments seriously, and we are actively addressing these concerns with our housekeeping and maintenance teams to ensure such incidents do n... read more
Frequently asked questions about Kokomo Suites
How is Kokomo Suites rated?
Kokomo Suites has a 3.6 star rating with 2,132 reviews.
When is Kokomo Suites open?
Kokomo Suites is closed now. It will open at 8:00 a.m.