This profile has been claimed by the business owner or representative.
Kokomo Suites
- Hospitality
- Ocean City, MD
About this business
Location details
7300 Coastal Hwy, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Fair
Hated it ruined my birthday trip. Location, said beach view but view was horrible, Wi-Fi tv service was horrible tv was frozen more often than not! Clean, friendly staff
Business response:
Thank you for taking the time to share your feedback with us. We truly appreciate your input as it helps us improve our services and provide a better experience for our guests. We are delighted to hear that you found our location to be clean and our staff friendly. It's always our aim to create a welcoming environment for our guests. However, we are sorry to hear that the beach view did not meet your expectations. We understand how important a beautiful view can be, and we apologize for any disappointment you experienced in ... read more
It was nice The cleanliness of the hotel room. I liked being able to walk to the beach whenever and the balcony
Business response:
Thank you for taking the time to share your feedback about your recent stay with us. We genuinely appreciate your input, both the positive aspects and the areas where we fell short of your expectations. We're delighted to hear that you enjoyed the convenience of being able to walk to the beach whenever you pleased and that you found the balcony to be a great feature during your stay. We understand how important it is for our guests to have easy access to the beautiful surroundings. However, we're deeply sorry to hear about t... read more
Bad It had bed bugs
Business response:
Thank you for taking the time to share your feedback with us. We sincerely regret that you had an unpleasant experience during your stay, and we appreciate the opportunity to address your concerns. It's important to clarify we understand that you wanted to move to a different room, but initially, we were unable to accommodate this request because the room you had originally booked had already been occupied, and we do incur operational costs when reassigning rooms after guests have checked in. This was the primary reason for ... read more
Get what you pay for I guess. No AC first night. AC broke and was half ass repaired. Stopped running middle of night. Pillows were very small and not supportive. Old coffee pod found in coffee maker. Took 2 contacts with staff to get AC replaced the 2nd day in afternoon. Location of property is most convenient. Very nice, large pool. Very close to beach.
Business response:
Thank you for taking the time to share your thoughts about your recent stay with us. We're delighted to hear that you found our property's location convenient, enjoyed the large pool, and appreciated the proximity to the beach. However, we sincerely apologize for the inconvenience you faced with the air conditioning during your stay. We understand how essential a comfortable room temperature is for a good night's sleep. The AC issue you encountered is not up to our usual standards, and we appreciate your patience as we worke... read more
My opinion Room 220 spelled like mold upon entry. Swimming pool
Business response:
Thank you for sharing your feedback with us. We're glad to know that you appreciated the swimming pool during your stay. However, we apologize for the issue you encountered with the room. A moldy smell is certainly not acceptable, and it's not the experience we want for our guests. We will address this with our housekeeping and maintenance teams to ensure that the room is thoroughly inspected and any issues are promptly resolved. Your opinion is valuable to us, and we hope that you will consider staying with us again in the ... read more
Fair for the above reason There were chicken wing bones on the steps when we got there and were still there 3 days later when we left. Outside trash was overflowing
Business response:
Thank you for bringing this to our attention, and we sincerely apologize for the cleanliness issues you experienced during your stay. This is not the level of service we aim to provide, and we take your feedback seriously. We will address these concerns with our housekeeping and maintenance teams to ensure that such issues are promptly resolved in the future. Your feedback helps us improve, and we appreciate you sharing your observations. We hope that you will consider giving us another chance in the future, and we assure yo... read more
The air conditioning barely worked, the sink fell off the wall in the middle of the night. Television constantly had a g everything nothing
Business response:
We're truly sorry to hear about the issues you encountered during your stay. Your experience does not meet the standards we strive to provide to our guests, and we sincerely apologize for the inconveniences you faced. Air conditioning and maintenance issues can certainly affect the comfort of your stay, and the TV interruptions are frustrating as well. We take your feedback seriously and will address these concerns with our maintenance and housekeeping teams to ensure that such issues are promptly resolved. We appreciate you... read more
Would not recommend My room smelled like cat pee. Sink over flowed. Coffee pot broken. They gave another broken one
Business response:
We apologize for the negative experience you had during your stay. It's clear that we fell short of your expectations, and we're sorry for the issues you encountered. A room with an unpleasant odor, a sink overflow, and a broken coffee pot are not reflective of the standards we strive to maintain. We understand how frustrating these inconveniences can be, and we'll address these concerns with our maintenance and housekeeping teams to prevent such issues from recurring in the future. We appreciate your feedback, as it helps u... read more
Frequently asked questions about Kokomo Suites
How is Kokomo Suites rated?
Kokomo Suites has a 3.6 star rating with 2,132 reviews.
When is Kokomo Suites open?
Kokomo Suites is closed now. It will open at 8:00 a.m.