Kokomo Suites

Business response:

Thank you for your feedback, Becca. We're sorry to hear that your experience did not meet your expectations. We understand how important cleanliness is, especially when traveling with young children, and we sincerely apologize for the sandy floors and moldy smell in your room. Your comments about our cleanliness will be addressed with our team to ensure improvements are made. We appreciate you bringing these issues to our attention, and we hope to have the opportunity to provide you with a better experience in the future. 

Business response:

I am always concerned when I hear a guest had a bad experience. In looking at your reservation I see you never stayed and your reservation was marked as a no show. An attempt was made by you to cancel your reservation 4 days prior to arriving. However your advance purchase reservation was non-refundable. This was stated on your reservation. We value the reviews our guests leave. Since you never stayed with us maybe this review was written in error. Thank you. 

Business response:

Thank you for taking the time to share your feedback with us. We truly appreciate your input as it helps us improve our services and provide a better experience for our guests. We are delighted to hear that you found our location to be clean and our staff friendly. It's always our aim to create a welcoming environment for our guests. However, we are sorry to hear that the beach view did not meet your expectations. We understand how important a beautiful view can be, and we apologize for any disappointment you experienced in ... read more

Business response:

Thank you for taking the time to share your feedback about your recent stay with us. We genuinely appreciate your input, both the positive aspects and the areas where we fell short of your expectations. We're delighted to hear that you enjoyed the convenience of being able to walk to the beach whenever you pleased and that you found the balcony to be a great feature during your stay. We understand how important it is for our guests to have easy access to the beautiful surroundings. However, we're deeply sorry to hear about t... read more

Business response:

Thank you for taking the time to share your feedback with us. We sincerely regret that you had an unpleasant experience during your stay, and we appreciate the opportunity to address your concerns. It's important to clarify we understand that you wanted to move to a different room, but initially, we were unable to accommodate this request because the room you had originally booked had already been occupied, and we do incur operational costs when reassigning rooms after guests have checked in. This was the primary reason for ... read more

Business response:

Thank you for taking the time to share your thoughts about your recent stay with us. We're delighted to hear that you found our property's location convenient, enjoyed the large pool, and appreciated the proximity to the beach. However, we sincerely apologize for the inconvenience you faced with the air conditioning during your stay. We understand how essential a comfortable room temperature is for a good night's sleep. The AC issue you encountered is not up to our usual standards, and we appreciate your patience as we worke... read more

Business response:

Thank you for sharing your feedback with us. We're glad to know that you appreciated the swimming pool during your stay. However, we apologize for the issue you encountered with the room. A moldy smell is certainly not acceptable, and it's not the experience we want for our guests. We will address this with our housekeeping and maintenance teams to ensure that the room is thoroughly inspected and any issues are promptly resolved. Your opinion is valuable to us, and we hope that you will consider staying with us again in the ... read more