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JBA Chevrolet
- Automotive
- Glen Burnie, MD
About this business
Location details
7327 Ritchie Hwy, Glen Burnie, MD, 21061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
My vehicle only came with one key fob. Had I known that, I would have negotiated another key into the price. Very upset about this dealership making me pay for another key fob!
Business response:
Andrew, we regret your most recent visit with us was not up to the standards we strive for. Please contact Ben Aiello at 410-766-6315 so we can work with you to make this right.
Had car 5 days. Feel like something was replaced that wasn't necessary. Don't think the right person was doing the repairs on MY Diesel.
Business response:
We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to Ben Aiello, 410-766-6315 when you have a chance. Thank you, and we look forward to hearing from you.
Very bad experience I told the finance manager I don’t need any warranty. I don’t know why they put all warranty’s. Very worried about I change vehicle every 2 years don’t need warranty I told him
Business response:
We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us at 410-787-3151 when you have a chance. Thank you, and we look forward to hearing from you.
still have not received my refund on trade Does it take month to wrie a check
Business response:
We appreciate your honest feedback, as we are always looking for ways to improve. Please reach out to us at 410-787-3151 so we may assist you in moving forward towards a resolution.
Salesman Mark prime is good very nice. The branch managers highly overcharged me 17% finance. I’m paying double for the vehicle. The vehicle is only worth 15,000. This is the third vehicle. I got there and been screwed every time I will never go back to y’all again.
Business response:
We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at 410-787-3151 when you have a chance. Thank you, and we look forward to hearing from you.
I'm giving 1 rating of 2 because - I asked if they could just check my check engine light and tell me the code and was told no because it is a Volkswagen. Then after the oil change I had to bring it back the next day because they didn't clear the code that the oil had been changed.
Business response:
We regret to hear that you had this experience with us. Please reach out to Ben Aiello at 410-766-6315 when you can so we can address this situation directly. Thank you and have a great day.
I will say Mr. Gerry Jackson saved the day. You can check with him on this. Went in for compressor replacement + oil change. Compressor on back order. Service dept failed to drain old oil and then the next guy filled oil. I drive home. Car was smoking when starting and rough drive. Car goes back in after 100 mile put on it. Gerry handled the issue. Is my engine damaged due to JBA's screw up. AS for compressor. I had the tracking #. Part was received at JBA about 9AM and sat entire 24+hrs until I called Jerry next day. Your p... read more
Business response:
Thank you for reaching out to us. We regret to hear about the situation you have described. We'd like the opportunity to turn your experience around. Please reach out to Ben Aiello, 410-766-6315 at your earliest convenience to discuss how we can turn this experience into a positive one.
told them I was coming in for a recall an airbag light and while it was there to change the oil. Called to tell me it was done ALL THEY DID WAS CHANGE THE OIL. They didn't have parts so I had to bring it back. So they totally wasted my time. Second time they did the recall and replaced the airbag. The 3rd appointment a week later they found a plug that wasn't plugged in all the way. All this after buying a $90k from them. Take your money somewhere else
Business response:
We're disappointed to hear of the negative experience you had at our location. We'd like the opportunity to turn your experience around. Please reach out to Ben Aiello, 410-766-6315 at your earliest convenience to discuss how we can turn this experience into a positive one.
I came with one issue, but I went back with another. My car sound weird now.
Business response:
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us to discuss your concerns, as your satisfaction is of utmost importance to us. Ben Aiello 410-766-6315
Frequently asked questions about JBA Chevrolet
How is JBA Chevrolet rated?
JBA Chevrolet has a 4.5 star rating with 8,360 reviews.
When is JBA Chevrolet open?
JBA Chevrolet is closed now. It will open at 9:00 a.m.