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JBA Chevrolet
- Automotive
- Glen Burnie, MD
About this business
Location details
7327 Ritchie Hwy, Glen Burnie, MD, 21061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
They forgot to top off my washer fluid, I had to go back to the dealership
Business response:
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact Ben Aiello, 410-766-6315 to discuss your concerns, as your satisfaction is of utmost importance to us.
General Motors sent an over the air update to my Chevy. The update failed. I took my Chevy to JBA Chevrolet for a manual update. The update failed. I was charged $185.00 for the unsuccessful Service update. The original update that GM sent was at no cost. I was informed by JBA service department that the Radio Module would cost $600.00 for the part and $600 for labor. I declined the fix at that time. GM sent an over the air update to my Chevy. The Update damaged my vehicle. My Radio, GPS, OnStar, and infotainment center was ... read more
Business response:
We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at 410-766-6315 when you have a chance. Thank you, and we look forward to hearing from you. Ben Aiello, 410-766-6315
I thought their shuttle service was horrible. I waited 45 minutes being patient as I could. After asking how much longer, I was told the guy would be around shortly. He showed up. Come to find out that he is shuttling between two different dealerships. They can do better.
Business response:
Thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us. Ben Aiello, 410-766-6315
What a ripoff! $1400 for fluid changes, and no military discount. Then they quoted me for $1600 brake job. I will NEVER come back to JBA for Service or to buy another vehicle.
Business response:
We appreciate you taking the time to leave us this feedback. We'd like the opportunity to turn your experience around. Please reach out to Ben Aiello, at 410-766-6315 at your earliest convenience to discuss how we can turn this experience into a positive one.
JBA has one thing going for it, the sales department. For almost 20 years I have avoided dealing with this service department at all costs. I never purchase any extended care plans, oil changes or anything that might indirectly result in me having to deal with the service department unnecessarily. The costs are excessive. The care is absent. Listening to the techs in the department common area makes it clear that the management does not support or encourage going the extra mile. The staff bring all the compassion and enthusi... read more
Business response:
Thank you for reaching out to us. We regret to hear about the situation you have described. Our manager would really like to speak with you more regarding this matter. Please reach out to Ben Aiello, 410-766-6315. We look forward to hearing from you.
The process took too long and I ended up purchasing things I do not want or need
Business response:
We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at 410-787-3151 when you have a chance. Thank you, and we look forward to hearing from you.
Had my car 5 days. Replaced $500 part. Engine light still on when I picked it up. Needed to replace a much cheaper part said they should have found it in the first place. Don't think I needed the other one in the first place.
Business response:
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact Ben Aiello at 410-766-6315 to discuss your concerns, as your satisfaction is of utmost importance to us.
They didn’t do my alignment on my 2016 Chevy Malibu and I really that service was included. I would appreciate my tires rotated. That will be complimentary done. Then I will like to trade that car in immediately.
Business response:
We truly appreciate your honest feedback. We would like the opportunity to address your concerns. Please reach out to Ben Aiello at 410-766-6315 when you have a chance. Thank you, and we look forward to hearing from you.
This dealership is a joke. Purchased a brand new truck and unfortunately they did not get the pay off amount accurate so they expected us to pay off the balance. Not the way a trade works nor is is our fault their financing dept is incompetent.
Business response:
We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to 410-787-3151 when you have a chance. Thank you, and we look forward to hearing from you.
Frequently asked questions about JBA Chevrolet
How is JBA Chevrolet rated?
JBA Chevrolet has a 4.5 star rating with 8,360 reviews.
When is JBA Chevrolet open?
JBA Chevrolet is closed now. It will open at 9:00 a.m.