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JBA Chevrolet
- Automotive
- Glen Burnie, MD
About this business
Location details
7327 Ritchie Hwy, Glen Burnie, MD, 21061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
This is my sixth car/truck that I have bought from JBA and have not had any major problems with any of them. Follow the remaining oil/tire pressure readings and you will be fine.
Business response:
Thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to Ben Aiello, 410-766-6315 when you have a chance. Thank you, and we look forward to hearing from you.
I needed a tire rotation with my oil change. They said they could not do the tire rotation. My wheel was shaking when I got my car back from oil change and ended up getting into an accident from a popped tire. They said my tires were still good. The shop that is fixing my car said they have no problem getting the tires off. This proved to me this dealership service lied and was very lazy.
Business response:
We regret to hear that you had this experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to Ben Aiello, 410-766-6315 so we can work towards a resolution.
The air conditioning worked for a while and then it stopped. The coolant still leaks !
I like this dealership but this last trip was not exactly the type of service I normally receive here.
Business response:
We regret to hear that you had this experience with us. If you are willing to give us another chance, please contact Ben Aiello, 410-766-6315 so we can understand your situation better in order to try and turn your experience around. Thank you, J. B. A. Chevrolet
They tried to rip me off. Told me my battery was bad in an effort to sell me one. The battery that was in the car was only 5 months old. While I was checking in a customer came in saying they needed a battery so that became the selling item. Then they told me all of my lug nuts were swollen so they couldn’t rotate my tires. One lug nut was missing the beauty cap so that meant the others had swollen. What a joke. Then to top it off the technician forgot to reset the oil light and had to be called back out to do that.
Business response:
We regret your most recent visit with us was not up to the standards we strive for. We would like the opportunity to make this up to you. Please contact our manager Ben Aiello at 410-766-6315 so we can make your experience a positive one.
The people doing the tire rotation should be careful in removing the tires from the car. Couple of marks on my rims. I was disappointed there. Other than that the crew does good work.
Business response:
We appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
I had a 7:30 appointment and my vehicle was not looked at until after 1:30. What is the point of having an appointment. This is not good customer service. It happens all the time, but this was the worst since I have been bringing my truck in (2016).
Business response:
Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to Ben Aiello, at 410-766-6315 at your earliest convenience to discuss how we can turn this experience into a positive one.
I should have never bought the vehicle with the interest rate but the financing office said that was the best they could do.
Business response:
We're disappointed to hear of the negative experience you had at our location. We would like the opportunity to address your concerns. Please reach out to us directly at 410-787-3151 when you have a chance. Thank you, and we look forward to hearing from you.
I bought a brand new equinox. I felt the salesman didn’t know much about the car. Me & my husband had to google the car to find anything on the car and how to use anything. They took the car to have it “detailed” for me. When they brought the car back to me after getting it ready, there was a scratch on the bumper. I pointed it out to the salesman and he salesman said oh I didn’t do that. That’s not my fault. He took it to the shop, he then came back 5 minutes later and said there was nothing that could be done. He then said... read more
Business response:
We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at 410-787-3151 when you have a chance. Thank you, and we look forward to hearing from you.
Frequently asked questions about JBA Chevrolet
How is JBA Chevrolet rated?
JBA Chevrolet has a 4.5 star rating with 8,357 reviews.
When is JBA Chevrolet open?
JBA Chevrolet is open now. It will close at 9:00 p.m.