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JBA Chevrolet
- Automotive
- Glen Burnie, MD
About this business
Location details
7327 Ritchie Hwy, Glen Burnie, MD, 21061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I bought two $80,000 plus cars from this dealership in the last three years. My newest vehicle has an issue and cannot be driven with just 1700 miles driven on it. I called the service department and they refused to offer me a comparable car to use while they repair my car. The manager Matt Ingson was not understanding at all and took my frustration in stride, telling me that he was only able to supply me with a small/mid-size SUV in lieu of my large one.
Went in to buy a truck. Online price is a bait and switch they advertise $10,000 off the window sticker when you sit down to do numbers they give you the discount and then they have an addendum on the window sticker for over $2000 for market adjustment. How can you discount a vehicle $10,000 and then add an addendum sticker for market adjustment it’s not Covid anymore they have over 80 trucks on the lot it’s a bull crap gimmick to get you in the door just like they say they match CarMax they were $2000 below it And they said... read more
Bought a car from them last week. They placed a false advertisement online about the car having 40/20/40 bench seat truck. Instead, the vehicle was a 5 seat truck. Either way, the salesman Mark was polite and helpful, and I really liked the truck. The finance manager was the opposite, no patience, short answers, and annoying (almost walked away because of his attitude). He got annoyed because I wanted to READ the documents I was signing. How dare I try and read the documents that say I am giving them thousands of dollars. I ... read more
They told us to be the first people to see a new vehicle after inspection we basically had to come in and put a deposit down. A pre-payment so to speak. But would be refundable if, after we looked at it, we decided we didn't want it. My husband took the time to drive there that day only to be told, they don't take deposits and he would need to apply for financing right then and there in order to see this vehicle coming back from inspection. I emailed the sales person, Sarah Graff, who told us over the phone (on speaker so bo... read more
Business response:
Hello Autumn, J.B.A. Chevrolet appreciates you taking the time to share this important feedback with us. We always want our customers to be satisfied with our dealership, and we are sorry to learn that this has not been your experience. If you would like to continue this conversation, please contact us at your earliest convenience to discuss your concerns, as your satisfaction is of utmost importance to us. - Dan Buckler, General Manager
Their service department and manager Ben are extremely rude and if they mess your car up they will not take responsibility for it. I had an, what i thought was an easy fix, the hood of my truck when i brought it in was fine when i picked it up it was off on the drivers side and i brought it back the very next morning and they refused to fix it and were rude and nasty to me.
Business response:
Hello, thank you for bringing your concerns to our attention. We always want our customers to be satisfied with our service department, and we are sorry to learn that this has not been your experience. If you would like to continue this conversation, please contact me at 410-766-6300 ext. 6315 at your earliest convenience. - Ben Aiello, Service Director
You contact them and they refuse to even tell you what the price of a car is. What is this? STAY AWAY!
Business response:
Hello, J.B.A. Chevrolet appreciates you taking the time to share this important feedback with us. We always want our customers to be satisfied with our dealership, and we are sorry to learn that this has not been your experience. If you would like to continue this conversation, please contact us at your earliest convenience to discuss your concerns, as your satisfaction is of utmost importance to us. - Dan Buckler, General Manager
If you are looking for a car and are a woman and want to get taken advantage of and get the worst possible deal, then JBA is the place to go!! This is from a past experience some years ago. From reading other reviews, they have not changed one bit. As for details of purchasing a new vehicle, I put about 50% cash down and still paid list price and the financing was at 8%!! Yes, you heard that right, 8%!! Learned a hard lesson at the dealership. They are only interested in ripping off as many customers as they can. If you do g... read more
"In today's online marketplace various auto dealers have..." In today's online marketplace various auto dealers have changed their business model to include online purchasing, virtual valuations, and other processes to make the buying process more customer-friendly. Well, there are a number of dealerships that still have the get the customer into the dealership at all costs. This is one of the biggest issues many customers have with the car buying one trading process. Something that should take 10-15 minutes ends up taking h... read more
In today's online marketplace various auto dealers have changed their business model to include online purchasing, virtual valuations, and other processes to make the buying process more customer-friendly. Well, there are a number of dealerships that still have the get the customer into the dealership at all costs. This is one of the biggest issues many customers have with the car buying one trading process. Something that should take 10-15 minutes ends up taking hours just to find that the car is overpriced or your trade va... read more
Frequently asked questions about JBA Chevrolet
How is JBA Chevrolet rated?
JBA Chevrolet has a 4.5 star rating with 8,360 reviews.
When is JBA Chevrolet open?
JBA Chevrolet is closed now. It will open at 9:00 a.m.