This profile has been claimed by the business owner or representative.
JBA Chevrolet
- Automotive
- Glen Burnie, MD
About this business
Location details
7327 Ritchie Hwy, Glen Burnie, MD, 21061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Not a good experience again. Walk in no one greets me. I had to solicit a rep myself who I could get service with. One young lady said I could come to her (Rachel Disney) as I walk pass 2 other reps. Then once my service was completed, my vehicle was Parked out front next to a bush. It was so close the door could only be opened just enough for me to squeeze into my driver door. Very unprofessional and rude.
Business response:
Thank you for bringing this matter to our attention. We regret that you had a negative experience and will use this as an opportunity to improve. We want the opportunity to turn your experience around. Please reach out to Ben Aiello, 410-766-6315 at your earliest convenience to discuss how we can turn this experience into a positive one.
Throw a kid under the bus. Can not repair your car according to gm protocol so fix your own problem. Make more debt even if you can’t. Ot our problem we’re too big to worry about your little problem.
Business response:
We regret to hear that your experience with us was not a more positive one. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. J. B. A. Chevrolet at Ben Aiello, 410-766-6315
Service was awful. Vehicle was worse after service. Had to bring vehicle back because service department did do as requested.
Business response:
We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at 410-766-6315 when you have a chance. Thank you, and we look forward to hearing from you. Ben Aiello, 410-766-6315
poor customer service,made appointment for oil change service which always included tire rotation service complete no tire rotation asked why they said you must ask for it never did before ask to use my gm rewards was told i needed a reference # never did to lazy to look up account last service at jba.
Business response:
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at Ben Aiello, 410-766-6315, to discuss your concerns, as your satisfaction is of utmost importance to us.
I felt conned . The salesman told me their interest rates are better than most banks .why did I get 8.99 APR with good credit of 725 and a car going for 26k online end up being 40023..And it might be 52K cost if I pay minimum monthly payments! That is my experience!
Business response:
We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at 410-787-3151 when you have a chance. Thank you, and we look forward to hearing from you.
Disappointed that I was shuffled around and then could not pay with credit card without paying a fee.
Business response:
Thank you for reaching out to us. We regret to hear about the situation you have described. We'd like the opportunity to turn your experience around. Please reach out to us at your earliest convenience to discuss how we can turn this experience into a positive one. Ben Aiello, 410-766-6315
The people at this dealership have no idea what they’re doing. It took me over a week and a half to bring home my car because the left hand doesn’t know what the right hand is doing, causing an MVA flag so I couldn’t get a temp tag, and then there were issues with the car that should have been addressed before it was even sold. I was treated with disrespect for being a woman by multiple people. Our sales rep didn’t know the answer to literally any question we asked. There is more but this is probably sufficient – unless you ... read more
Business response:
Thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. If you are willing to give us another chance, please contact us at 410-787-3151 so we can understand your situation better in order to try and turn your experience around. Thank you, J. B. A. Chevrolet
I have purchased 3 vehicles from JBA my 2 children have purchased vehicles there and I have been very busy with work this year. My new vehicle has been out of alignment for a while since about 700 miles or so and with being busy with work I said at the 1st service I will let them know and get it covered by warranty. My oil didn't need a change until 8000 miles I took it in for service and I was told too bad it has too many miles on it. I had a discussion with the guy and I didn't get my alignment corrected. I won't be buying... read more
Business response:
Scott, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us to discuss your concerns, as your satisfaction is of utmost importance to us. Ben Aiello 410-766-6315
The service department was great finding the problem with my air conditioner and getting the parts needed for the repairs.
Business response:
Thank you for taking the time to let us know how we did. We hope you have a great day!
Frequently asked questions about JBA Chevrolet
How is JBA Chevrolet rated?
JBA Chevrolet has a 4.5 star rating with 8,357 reviews.
When is JBA Chevrolet open?
JBA Chevrolet is open now. It will close at 9:00 p.m.