This profile has been claimed by the business owner or representative.
JBA Chevrolet
- Automotive
- Glen Burnie, MD
About this business
Location details
7327 Ritchie Hwy, Glen Burnie, MD, 21061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Have bought two cars in the past few months from JBA and plan on going back for our new ZL1 Camaro this summer. great customer service
Every time I go there I half to wait over 1 hr for them to just change the oil and maintenance no need to that to take that long they need to figure out why this is happening and fix the problem
Business response:
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact Ben Aiello at 410-766-6315 to discuss your concerns, as your satisfaction is of utmost importance to us.
I asked them to check my oil level bc it’s been low. They need to track it bc it’s been low. They never did. I feel it was on purpose bc the 5 year ends this month. They acted like oops no big deal. Very disappointed
Business response:
We regret to hear that you had this experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to Ben Aiello at 410-766-6315 so we can work towards a resolution.
Too stupid to know they have the wrong person total idiots just a bunch of clowns.
Business response:
We're disappointed to hear of the negative experience you had at our location. We'd like the opportunity to discuss this with you. Please reach out to Ben Aiello, at 410-766-6315 at your earliest convenience to discuss how we can turn your experience into a positive one.
I bought my car and was low balled on my trade in veichle claiming that my Jeep had been in a serious accident which was not true. My car had cigarette marks in it and after the purchase I experienced the following: -Car was not detailed -Battery completely died 1 week after purchase. -Brakes alert which said they may be damaged which caused me to take the car in for the 3rd time in the first month after the purchase -Low tire pressure the first time I took it off the lot -Insulting first offer for my trade it veichle statin... read more
Business response:
Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (855) 218-7511 so we can work towards a resolution. We look forward to hearing from you.
Dealer sales aspect was okay but the service experience was sub standard! Techs aren't the most friendly and work requested wasn't completely done.
Business response:
We regret to hear that you had this experience with us. When you have an opportunity, please reach out to Ben Aiello at 410-766-6315 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon. Ben Aiello, 410-766-6315
The experience was decent. We were very rushed and kind of threatened the first day we were there about the vehicles availability if we didn’t stay and miss personal things. Once we got the vehicle the next day i would give the detailing of the vehicle a 2 out 10. There was still dirt inside, some of the inside hadn’t been wiped down, the wheels were dirty. I was promised this amazing detailing of the vehicle.
Business response:
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at 410-787-3151 to discuss your concerns, as your satisfaction is of utmost importance to us.
Not a good experience again. Walk in no one greets me. I had to solicit a rep myself who I could get service with. One young lady said I could come to her (Rachel Disney) as I walk pass 2 other reps. Then once my service was completed, my vehicle was Parked out front next to a bush. It was so close the door could only be opened just enough for me to squeeze into my driver door. Very unprofessional and rude.
Business response:
Thank you for bringing this matter to our attention. We regret that you had a negative experience and will use this as an opportunity to improve. We want the opportunity to turn your experience around. Please reach out to Ben Aiello, 410-766-6315 at your earliest convenience to discuss how we can turn this experience into a positive one.
Throw a kid under the bus. Can not repair your car according to gm protocol so fix your own problem. Make more debt even if you can’t. Ot our problem we’re too big to worry about your little problem.
Business response:
We regret to hear that your experience with us was not a more positive one. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. J. B. A. Chevrolet at Ben Aiello, 410-766-6315
Frequently asked questions about JBA Chevrolet
How is JBA Chevrolet rated?
JBA Chevrolet has a 4.5 star rating with 8,355 reviews.
When is JBA Chevrolet open?
JBA Chevrolet is open now. It will close at 9:00 p.m.