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Hibu
- Marketing
- Cedar Rapids, IA
About this business
Location details
221 3rd Ave SE Suite 300, Suite 300,, Cedar Rapids, IA, 52401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I see I'm not the only one with a complaint on this company. I have been with them since 2014. Use to have a rep come every year to update my web site and that stopped within 3 years. I'm a busy wedding florist. I was getting more business from The Knot and Wedding Wire than my website at $81.00 monthly. I contacted them numerous times with problems. The brides that tried to contact me through my website could not send the information form on there. So they emailed me directly. Phone numbers were wrong. They kept sending me ... read more
Business response:
We are sorry we weren't able to resolve your concern, but thank you for your time on our attempt to come to a mutual resolution.
customer for over 5 years. paid over $4800 +. no new customers from website. 400 views. they kept trying to get to pay more for nothing. then they sold the number and got me ton's of solicitors and NO NEW customers. tried to cancel several times. they work like comcast. Took 4 months. hate this company
Business response:
On 12/17/2020 Justin ********* called in and spoke to our Digital Product Support department and requested to cancel. Our Client Success department was closed as it was after hours so Mr. ********* was advised and agreed that he would need to call back the next day to request cancellation. Mr. ********* did not call back during business hours. On 04/12/2021 Mr. ********* spoke to our Client Success department and requested cancellation as he received an invoice. Mr. ********* advised that the website should have been cancell... read more
Terrible results and it's impossible to cancel. We got a total of 2 leads that weren't qualified during the entire time our contract was in force.
My sales reps went M.IA. just a few months after I signed a 1 year contract. Hibu never reached out to me on a 1 to 1 customer service again all year. They never gave me or told me about a new representative being her replacement. Google analytics and Hibu dashboard do not seem to coincide with the traffic they reported. The representative when I canceled the contract, after 1 year, was snotty, he told me all the website errors that I spent hours correcting, would revert back if I left. I never could see exactly where my F.B... read more
Had signed up in oct 2020. Much was promised. Little came of it. Was told that if they did not live up to promises that I could cancel. 1 st lie. Had signed up for advertising in 3 major web sites google facebook bing. 2 nd lie she fend up for a specific amount per month this was increased without my approval 3 rd lie. Run. Run. Run. Change your credit card number as they will try and squeeze you dry and then blame it on you. My goal was sales. They advertised repairs and that I purchase. Spent 5,000. Got 1 relevant call fro... read more
Business response:
Thank you for bringing this matter to our attention. We take every complaint seriously and a full investigation has taken place. We apologize that you felt the need to contact the Better Business Bureau. We are very sorry for any inconvenience you may have experienced and pleased we were able to resolve the matter in a mutually satisfactory manner. We hope you accept our apology in good faith and that we may continue to do business together.
This program has lost me more income than it has brought it. We even had made it very clear of what we did not want them to mess with from the get go. Not only did they loose me a huge amount of work, But they delete your business page and take you off google. To make it look like your leads are only coming from them, When in reality they make it where no one can look you up unless its through there business. Has been an issue since day one and no one has resolved it 7 months later. But yet they still take money out even tho... read more
I cancelled HIBU after my years contract. I was promised by my salesman that what made Hibu better then their competition was the "partnerships that we would form", that they would "contact me on a regular basis to check in with me", and that "they are here for me". I signed up with my salesman and never personally heard from them again other then a monthly email report (just like I get from google). I chalked up my ill-advised purchase as due to my misconceptions and possibly poor judgement. When my year was up January firs... read more
Business response:
Thank you for your understanding during our recent investigation regarding your Hibu advertising. We apologize for any inconvenience you may have experienced and are pleased we were able to resolve the matter in a mutually satisfactory manner
Consistently advertised services I didn't provide on my behalf. This is a serious matter since the service they advertised is illegal for me to provide. Set up a mirror website without my approval. Required micro-management of all social media and google ads by me. I hired them to manage these services so I didn't have to manage those accounts. The sales person was sweet but communication within their company was poor from what I can tell. Did not fulfill and numerous times did the opposite of many items listed out clearly i... read more
Absolutely terrible customer service and business practices. Made several attempts to reach accounting department over an "unpaid" bill. Turns out our payment was lost in the mail by USPS as has been the case recently due to the pandemic. Completely understandable, but when trying to communicate this to their accounting representative I was told that they will still charge us the late fee and it will increase every time we refuse to pay it. I pleaded with this rep to try and understand our situation. I offered to provide all... read more
Business response:
Hello Daniel, I have attempted to reach you on three occasions via the email address you provided as I need additional information to review your concern. Please reply via email or call me at the phone number I provided in the email to you and I'd be happy to review things further for you. Thank you!
Frequently asked questions about Hibu
How is Hibu rated?
Hibu has a 3.5 star rating with 800 reviews.
When is Hibu open?
Hibu is closed now. It will open at 8:00 a.m.