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Hibu
- Marketing
- Cedar Rapids, IA
About this business
Location details
221 3rd Ave SE Suite 300, Suite 300,, Cedar Rapids, IA, 52401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
signed up with this company after they contact me to do marketing. They said they would send me a contract and put in writing what they were willing to do. Immediately they did not do what they said they would do in a timely manner as agreed and they did not keep appointments. I sent emails daily for the first couple weeks about this and still not better. They breached the so called oral agreement and I requested a refund for first month and all future charges with this company. They are not a good outfit to work with. They ... read more
Business response:
Deana, I am sorry we were not able to come to a mutually satisfying agreement. The contract was voice verified and then a copy of the contract was emailed out. I do appreciate your time on working with me on this matter. I do apologize Hibu was not able to issue a refund as you had requested. Thank you.
We were approached by hibu door to door sales reps in February. We decided to use their service. After COVID hit we contacted our sales rep to see if they could hold our account (long shot but worth it). No response. Attempted to contact once more. Nothing. Then attempted to contact due there guarantee that they would bump up our SEO within our area. Based on Google metrics we had actually fallen within the time period with Hibu. So we attempted to contact them. No response. Had questions about the review cards that are wort... read more
Business response:
Thank you for bringing this matter to our attention. We take every complaint seriously and a full investigation has taken place. We apologize that you felt the need to contact the Better Business Bureau. We are very sorry for any inconvenience you may have experienced and pleased we were able to resolve the matter in a mutually satisfactory manner.
This company misrepresented itself, I canceled ,hours after the charge was more than doubled, on what we agreed on. also no receipt. if there not a scam, I dont know what one is. They still have not refunded my 518.93 to my business acct. its been a month now! filed fraud with the bank on them, and also filed with the BBB the took my money out quick, but have not put it back in yet. SCAM you are !
Business response:
Thank you for your understanding during our recent conversation regarding your advertising concern. We are sorry for any inconvenience you may have experienced and pleased we were able to resolve the matter in a mutually satisfactory manner.
Terrible customer service! I'm a new owner to an existing company. Old owner had a contract with Hibu. I have been trying to cancel with them for 2 years! They keep saying they have a 'verbal recorded confirmation' with the previous owner, a male I'm a female. I've asked them to provide proof of this confirmation and they can not. Also, the verbal confirmation with the previous male owner was said to be from 2019, I have been the owner since September 2018 and since ownership previous owner has NEVER answered the business li... read more
They have the worst customer service skills ever I will never refer anybody to them Since they called they self building My website I haven’t had one customer It does not look like a real website and look like somebody Kids can do it does not look like a real website should ?? and They got the nerve asking me for money every Month when I told them to Cancel services and March of 2020 because I wasn’t happy at All shaking my fucking head #BadCustomerservice
Business response:
We sincerely apologize about your experience with your digital advertising. We appreciate your feedback. We are sorry we werenÂ’t able to resolve your concerns but thank you for your time on our attempt to come to a mutual resolution.
They lied and forged my signature then sent me a bill for over 800
Business response:
James, As discussed on 7/23/2020 and 7/27/2020, signature samples are needed. Once these are received I will be able to review your concerns further. I do apologize, but until these are received I cannot proceed. Thank you for taking time to speak with me on this.
If I could give 0 stars, I would. This company has done nothing but waste my time and lie and lie over and over again. I was promised a certain about of impressions (8,000-10,000) per month on my Facebook ads. I got around 3,000 impressions and 2 leads for the first month. I kept complaining and spent hours on the phone with my rep Greg Hutchinson, only to be told just give it another month. After $2,000 spend and 5 leads, I told Greg I wanted to cancel and a refund due to breach of contract, He said he would get back to me.... read more
Business response:
We have attempted several times without success to contact you regarding your BBB Customer Review. It is our wish to answer your inquiry in a timely and satisfactory manner, so we ask that you contact our Customer Service Department at 1.877.899.1228. We can be reached Monday through Friday, 8:00 a.m. to 7:00 p.m. EST. As soon as we receive your call, we will be happy to review your inquiry.
Company never stated that we would have to just uproot our current website for them to host on their platform and after several months of attempting to cancel they final sent an email saying they will cancel the contract but they will be billing for the 2 previous months for doing absolutely NOTHING. This company is a joke and a SCAM. They never went live on a website, the website they designed was ok but the content was terrible and generic and they asked us to create the content for the website they they were being paid to... read more
Business response:
Thank you for your understanding during our recent conversation regarding your advertising concern. We are sorry for any inconvenience you may have experienced and pleased we are working together to resolve the matter in a mutually satisfactory manner.
Absolutely terrible marketing company. Not only will they not attracting any business. But everything you paid them to do they will turn off as soon as you end your contract with them. I get not running your ads those cost money. But everything I paid to set up on google listing and much more is now completely erased. Horrible customer service!
Business response:
When an account is cancelled in the Listings dashboard, the listings do not get removed. They just get unlocked so that any other 3rd party can lock or manage them if they choose. Hibu does not have control to remove reviews from a Google My Business listing. If the reviews were removed, the client needs to contact Google. Thank you for your understanding during our investigation.
Frequently asked questions about Hibu
How is Hibu rated?
Hibu has a 3.5 star rating with 800 reviews.
When is Hibu open?
Hibu is closed now. It will open at 8:00 a.m.