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Hibu
- Marketing
- Cedar Rapids, IA
About this business
Location details
221 3rd Ave SE Suite 300, Suite 300,, Cedar Rapids, IA, 52401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company is pure trash! The Sales Manger that started my campaign made countless promises to me. He stated that he could get my ads on front page of ****** in my area and beat my competition. I am in my 3rd month and they have not got me any "real leads" at all. I do not expect them to "give" me customers. Just get me leads and keep your promises. I paid $1900 up front, then I pay $860.00 a month for my campaign. The sales manager also failed to tell me that only $400.00 would go towards my marketing budget and that they... read more
Business response:
Thank you for your understanding during our recent conversation regarding your advertising concern. We are sorry for any inconvenience you may have experienced and pleased we were able to resolve the matter in a mutually satisfactory manner.
I started using their services last year with no return. No client calls. I had to pause the social campaign during my slow months, we do wedding photography. The web services kept running while the social ads campaign paused, now I can't get a hold of anyone to end the web services and the social campaign. I am willing to pay the rest of the social campaign, but not willing to pay an extra 2 months of web services that do nothing for me. The phone support was condescending and never connected me with a manager. I've spent o... read more
Business response:
We've made several attempts to contact you to review your Hibu advertising concern that you first brought to our attention on 3/4/22.Please call Hibu **************** at ************ or reply to this email within the next 3 business days.If we don't hear from you, we will close our investigation.
I really wish I had read these reviews before even taking these people's call. Same as every other review here. First they called and promised me results, At no time they tell me I was bound by a six months " Contract". Then they raised the agreed amount and when I called to complain they tell me I agreed to it on a previous phone call, I did not. They charged me $1000.00/month and when I noticed in my bank statement and call they said " sorry, we have a contract". I simply called my credit card and charged it back. These pe... read more
Business response:
Thank you for your understanding during our recent conversation regarding your advertising concern. We are sorry for any inconvenience you may have experienced and pleased we were able to resolve the matter in a mutually satisfactory manner.
What a scam!! Their sales guy who showed up and convinced us that he can increase our ****** reviews and improve our branding. He promised to let us choose the pictures and approve every ad. He lied. He messed our hours of operations and address on our website, the ****** reviews were actually ******** reviews that he lied about. He also created ads with distorted images that he could not fix. I cannot believe how incompetent and dishonest this man is. Oh did I mention that he forgot to tell us that we will be charged for tw... read more
Business response:
Thank you for bringing this matter to our attention. We take every complaint seriously and a full investigation has taken place. We apologize that you felt the need to contact the Better Business Bureau. We hope you accept our apology in good faith and that we may continue to do business together.
If you are thinking of using HIBU I would Highly advise you not to unless you know exactly what you're getting yourself into. In my case, the sales rep told me and made promises that were not upheld by the company itself. I was told that I could use their services by the sales rep for 3 months and if I was unhappy or didn't find the value in it then I could cancel. Come to find out, that is not the case at all. HIBU makes you sign a *********************************************************************************************... read more
Business response:
The contract was agreed to on 8/6/21 for the digital products. Search is a 6-month contract and Reviews for a 12-month contract. Client is unable to cancel at this time. We are sorry for any inconvenience this has caused.
I should looked at the reviews on here before signing up with this company to do some advertising. Horrible experience...over promise and under deliver would be an understatement. When I called to voice my displeasure with the zero results they achieved they opened an internal claim/investigation. Within a day I had an email from them stating they didn't find anything wrong with their service. Shocker!! I'm sure there was no bias there. What a waste of company resources and a huge red flag that a company has to have a team a... read more
Our company used Hibu for a number of years, paying around $2,000 a month for their services. After coming to the conclusion that Hibu's services were not providing us value worthy of $2,000 a month, we decided to cancel our subscription. Hibu continued to **** us for months after we requested cancellation, forcing us to contact them countless times before they actually stopped billing us. The worst part is after we cancelled, Hibu decided to delete our entire ****** profile, which was quite established, based off the fact o... read more
Cancelled in writing and by phone and they continue to bill us and pile on charges to the bill every month. Continually calling our company and e-mailing after we told them that we do NOT owe any Invoices or fees to their company. This company IS nothing but scam artists and harassers. Keep it up and we will escalate this to the next level.
Business response:
On June 15, 2015, the client, Cheryl ****** voice authorized a contract for three Net Silver Placements. On 01/27/21 Cheryl spoke to Hibu's Prime department and requested to cancel. Cheryl dropped off the line during the transfer prior to speaking to Hibu's Client Services team. A follow up email was sent to Cheryl that advised that she needed to call Hibu's Client Services team to request cancellation per the terms and conditions of her agreement, however no call was made to the Client Services team to request cancellation ... read more
Opt out requests disrespected and ignored. Two years ago I entered a request to opt out from their Yellowbook, which is frankly an anachronism and of possible zero use to anybody. In any case I do not want this waste of paper as far as I am concerned. I keep receiving these yellowbooks and I keep requesting on their website an opt out. They do not respect choices made by recipients. It is a mockery!
Business response:
Thank you for your feedback. I apologize that you received a phone book after you requested not to receive one. I found your opt out request from July 21,2016. Our directories are now delivered by the United States Post Office. Each year the post office is notified of the consumers that do not wish to have a directory delivered and your address was included with the delivery of the book. We are taking the extra steps so that you do not receive a directory at your 4545 Cloud Crest Drive address going forward. I apologize for ... read more
Frequently asked questions about Hibu
How is Hibu rated?
Hibu has a 3.5 star rating with 800 reviews.
When is Hibu open?
Hibu is closed now. It will open at 8:00 a.m.