This profile has been claimed by the business owner or representative.
Hibu
- Marketing
- Cedar Rapids, IA
About this business
Location details
221 3rd Ave SE Suite 300, Suite 300,, Cedar Rapids, IA, 52401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was contacted by Anna R******** about doing Google marketing for my business. I explained that we are a seasonal business and mid August we would drop in sales so it wasn't a good time. She pushed to have a meeting saying we could do it short term. We met and I agreed to a search campaign for July for $500 and August for $250. I stated that if I saw the benefit that I would continue in January. We were busy while we were signing the contract so we didn't get to read said contract and we were not both free to sit with her a... read more
Business response:
The advertising in question has a 6 month minimum contract term. Unfortunately we are unable to honor Mr. Colby's request to cancel the contract at this time. We spoke with Mr. C**** about the matter. He has agreed to do a Seasonal Pause of the campaign. We apologize for any inconvenience Mr. C**** has experienced.
Do not sign anything for Hibu to do advertising for you! They will make up a campaign without your approval and bill you. Never approved anything and they continue to run ads that are not what we want! They will not let you cancel anything and will keep billing you. The reps are not helpful at all after they get you to sign on. STAY AWAY!!! We went through a claim investigation with them and the reps just made things up to say they tried to reach out when they did no such thing.
Beware dealing with hibu. If you try to cancel your contract, they "pause" your google listing page and all your reviews will be lost. And then they will DENY that this is possible. They literally "hacked" my google business listing and I have to now start it all over again from scratch. Disreputable company that does not follow through on what they promise to deliver. If it were possible, I would leave "zero stars" review.
Business response:
Karen, I am sorry for the concerns you have. I know this will be a bit of a process, but we are working diligently on this and as soon as I have answers we will be in touch. Thank you for your time on this, its much appreciated.
Not impressed! Over charged! Charged almost tripple on the first billing cycle, till old contract runs out. I was never told of these charges!
Business response:
Kim, thank you for taking the time to work with me on this. I am happy we were able to find a mutually satisfying resolution to your concerns. Thank you.
While their website making process was 'alright', I wouldn't call it expedient. It took far too long. But my complaint is with their billing. I was billed 99$ up front. I was told that -if- I decided not to proceed with the service before the website went live, then I would not be stuck in a contract, and I could get my money back. During the services while the website was being built, I decided I was going to cancel. I didn't have the money for the services, and as a new business owner, I just couldn't afford the commitment... read more
Frequently asked questions about Hibu
How is Hibu rated?
Hibu has a 3.5 star rating with 800 reviews.
When is Hibu open?
Hibu is closed now. It will open at 8:00 a.m.