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Hibu
- Marketing
- Cedar Rapids, IA
About this business
Location details
221 3rd Ave SE Suite 300, Suite 300,, Cedar Rapids, IA, 52401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Hibu promises a lot and never deliver. If you carefully read the contract, which I foolishly did after I signed and paid it, it in essence says they will "try" to do the work in the contract. Someone pushed a few buttons then gave up performing the task. They have not delivered a thing the sales person said they would do. I am very disappointed, but more so in myself because I fell for such a trap. make sure you read the contract before you agree to them giving a minimal effort to fulfilling it and still billing you full pri... read more
Business response:
2/12/20-Thank You for replying to my email. We are sorry for any Inconvenience this may have caused and are glad we could come to a mutually satisfactory resolution.
This company is a scam. When I signed up, I told them I was not the owner of the company I was paying for. They didn’t care and offered to use their own credit card to get it started. I was like “no, no, I can’t have you do that.” I was told I could cancel within the month if I wasn’t satisfied. I tried calling then and was told it was a year long contract. Ok I’ll try it a year. They took control of our website and started “marketing online” which to this day I still haven’t been able to get an actual response when I ask ho... read more
Business response:
We wonder if you have mistaken Hibu for another company. Our records indicate that you telephone authorized a Claiming and Listing Service in November 2016. The only communication we have has since then was a survey response you submitted in March 2017. The Claiming and Listing Service is the only product you purchased. It will be cancelled as requested, on January 31, 2020. At that time, the listings managed by Hibu will be released and you will be able to access them. Hibu never managed the Google My Business Listing for S... read more
For all Businesses, DO NOT get into any contract with Hibu. I complained to my representative multiple times saying that this is not going to work out because we got no clients based on the website provided. Claiming we are getting 1000s of viewers and people, but on our side we see almost no phones or difference compared to when we didn't have a website. Eventually our representative quit and emailed me saying that our contract has ended. Then we still continued to get billed and our new representative Cliff P***** was no h... read more
Business response:
Ryan, thank you for taking time to work with me. I am glad we were able to get things resolved to your satisfaction. Thank you!
If I could leave 0 stars I would. Beware this company. We had them work on our website and they were supposed to show us the site for approval before making the site live. They didn't show us anything and just went live with the site. Once we saw the site we told them all the changes we wanted made and months went by and barely any changes were made. They tell you one thing and do something else. Before we cancelled after a couple of months we were told by Hibu that our original website would be put back up. They took down o... read more
Business response:
A review of your account shows a Website preview was emailed to you but there is no record of any follow up. The site went live on 6/6/19. However, we spoke with Miranda on 6/26/19 about setting the Search campaign live and she was to pass the information on. The website and Search campaign were built according to the interview completed on 5/1/19. We received photos to be added to the website on 10/14/19 but the instructions were unclear. We requested instructions, but there was no response and the photos were not added. We... read more
We signed up in 2018 and paid in full up front. In that time, they stopped producing the book. We decided we'd no longer utilize their services, as paper advertising provide the best ROI in our industry. When speaking with the rep I relayed this information and was told our card would be charged for the digital marketing unless we spoke to person x to cancel. The details are in the fine print- and HIBU has A LOT. The cancellation process was more work than signing up. We will never do business with HIBU again.
Business response:
Thank you for your understanding during our recent investigation regarding your advertising concern. We are sorry for any inconvenience you may have experienced and pleased we were able to resolve the matter in a mutually satisfactory manner.
Beware: Decided to not renew my yearly contract with Hibu. Have email (11/06/2019) to my sales representative stating that I was not renewing my contract and that I wanted all advertising to cease. Sales rep stated that there would be a call that following Friday morning (11/08/2019) to finalize the termination. Never received call at designated time, emailed the sales rep again and received email response (11/08/2019) that he was able to terminate the contract without the follow-up call. Flash forward to 12/31/2019 and my b... read more
Business response:
Farris, Thank you for taking your time to work with me on your concerns. I am glad we were able find a mutually satisfying resolution. Thank you!
Similar to others, I have had an extremely poor experience with HIBU and their social/display advertising campaigns. Prior to agreeing to the campaign, I was promised a personal marketing manager, at least weekly optimization support, ability get my campaign updated/changed when needed and ability to work with them to improve results. I have never received any of these things with the exception of 1x in my first few weeks of service. It is now November 19th and I have not received a return email or phone call from my contact... read more
Business response:
Thank you for taking your time to speak with me. I am glad we were able to resolve your concerns and I am sincerity sorry you had encountered the concerns you did. Thank you.
Do NOT use this company , it’s not while you are with them that is the problem it is cancelling , I cancelled on May 24th 2019 . Today I was notified I was still being billed and that they had set me up on an “adjustment” instead of cancelling as I had requested . Will be retaining a lawyer
Business response:
Reno, I have tired to contact you by both phone and email to discuss your concerns. Please call me at the number provided in my emails to you, I'd love to discuss what is going on and work towards a resolution with you. Thank you
This is the most corrupt company our business has ever worked with. After advertising with them for years, not completely happy with the service, we jumped at the chance to upgrade our website. The following is a timeline of what has occurred the last two months with this company. 7/1- Account A charged normal monthly fee $103.16 7/27- charged $99 for website upgrade to Account B. This was authorized and account given because this was a second party who would be doing the redesign. 7/30- Hibu was supposed to call ?at 4:15pm?... read more
Business response:
Megan, thank you for taking time to review your concerns with me. I appreciate it. Your refund of $202.16 will be released to you by the end of the week. Thanks again for your time and I'm glad we were able to find a resolution.
Frequently asked questions about Hibu
How is Hibu rated?
Hibu has a 3.5 star rating with 800 reviews.
When is Hibu open?
Hibu is closed now. It will open at 8:00 a.m.