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Hibu
- Marketing
- Cedar Rapids, IA
About this business
Location details
221 3rd Ave SE Suite 300, Suite 300,, Cedar Rapids, IA, 52401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I started with Hibu in January 2023, and I was hoping to increase my business. I had to get into a 6-month contract. In 15 days remaining to 6 months, I have not received a single call or email lead. The call I received was from somebody searching for something else. I had to ask to provide information on results as to what can be done to achieve desired results. I never was contacted with any result related discussions and or improvements for the account. I hired the marketing company as I didn’t know. I gave complete infor... read more
Business response:
Thank you for your understanding during our recent investigation regarding your advertising concern. We are sorry for any inconvenience you may have experienced and are pleased we were able to resolve the matter in a mutually satisfactory manner.
This people are a scam! They don’t provide the service they are asked to do! They make you sign a contract that does not correlate with what we asked for! They then sent us multiple emails that they are looking to send you to collections if you don’t pay them after 1 billing cycle! Why the hell should we pay you for a fraudulent service that does not even provide the bare minimum of leads? The 3 reps. I talked to we’re rude! They tend to threaten with cancelation and suspension and collections! Your services are trash! Compl... read more
Business response:
We are unable to complete the investigation into your complaint as we are unable to locate an account for you. In order to evaluate your concern, We will need an account number, business name, or phone number. Thank you for your understanding regarding this matter.
Do not ever use HIBU. They will not let you cancel after 6 months. If you send a 30 day written notice they tell you that you have to call. Then when you call they say you cannot cancel yet! I wish I read these reviews before hiring them!
Business response:
You stated that we would not allow you to cancel after 6 months of the contract. The minimum 6 months is determined by billing months. The Display and Search were on statements billed from December 2022 through January 2023 and the Smart Online Present and Assistant products were billed on statements January 2023 through June 2023. Each product was included in 6 statements.
Total waste of $7500 for 6 months.. cancelled my contract as soon as I was able to. My website had 9000 visitors (majority from paid ads) and less than 200 contact forms were submitted during 6 month period. This company believes they have zero room for improvement and take zero accountability for poor performance.
Business response:
Thank you for taking the time to speak with us about your concerns. As we stated on the phone the products were working well and there was no basis for an adjustment. Your account has been canceled as requested. The 04/26/23 invoice was the last bill. We hope to work with you again in the future.
We have a 6 month contract and stopped payment on the 6 month due to breach of contract. This company will tell you alot of lies with there sales reps and never follow through with what they promise. Never again will we recommend or use hibu.We are asking for total refund of 20000 dollars when this goes to court plus damages.
Business response:
When reaching out, you advised that Hibu had promised to get your Google listing connected and that there was a listing issue with Yelp. When notified, we reached out to Yelp and had the issue with the Yelp listing escalated and corrected. The Google listing must be verified by the Google postcard that was sent to the business. This postcard has been sent several times to your business. This is the process to have a verified Google listing. The process must be followed. We had also previously compensated you $450 for the iss... read more
My contract date was 1122/22, trying to cancel 6 month plan and they wont allow me to. Saying that it is based off of billing. HIBU drg their feet 3 months implementing Social which I paid for in November, They will NOT accept my request to give notice, wont allow me to end contract on the 6 month anniversary, Wont supply the contract, despite requests. They are using out of date pictures and refuse to update what I suggest as to changing pictures. A HORRIBLE EXPERIENCE!!
Business response:
Based on the research of your concern we have determined that no error has occurred. We appreciate your understanding during our investigation.
Unfortunately, I’m still a client. I need to end that. My website is Taylorfinishing, you can look it up. It’s sponsored by Hibu you can see how unprofessional they are. Every time I’ve called and talk to someone about changes and try to get it to look decent. The person either quits or nothing really gets done. Definitely not done right.
Business response:
We apologize that you are not happy with your website. We would be happy to assist you with changes to your website, and we have reached out several times, but we have not heard back. Changes can be made by calling our support team at 888-672-8990. We see that you have had the same Digital Account Manager since you signed up for your Smart Site Pro over a year ago. Your Digital Account Manager can also assist you with getting you to the right department to request changes. We look forward to hearing from you.
Took advantage of my small business in my time of need. I do seasonal work and when fall rolled around I was approached by someone from hibu. Assuming they know I only did seasonal, they take me at my weakest point when winter is coming and con me out of a total of 3k ($500 for 6 month contract) I did a a single Facebook post with a giveaway drawing for my business and have gotten more engagement off of that than the 3 months I've been paying them to do nothing. Definitely cannot wait for this contract to expire so I can get... read more
Business response:
Thank you for your understanding during our recent investigation regarding your advertising concern. We are sorry for any inconvenience you may have experienced and pleased we were able to resolve the matter in a mutually satisfactory manner.
Terrible experience with this company. Charges were always more than i was told. i spent about 7k with this company in a year and haven't had any work to compensate for the expense. I would not recommend this company to anyone! They get your credit card number and charge what they want. Will not offer compensation for anything.
Business response:
We sincerely apologize about your experience with Hibu. We have made several attempts to contact you to review your advertising concern that was first brought to our attention 4/17/23. Please call Hibu Customer Service within the next 3 business days. If we don't hear from you, we will assume the concern has been resolved and we will close our investigation.
Frequently asked questions about Hibu
How is Hibu rated?
Hibu has a 3.5 star rating with 800 reviews.
When is Hibu open?
Hibu is closed now. It will open at 8:00 a.m.