This profile has been claimed by the business owner or representative.
Hibu
- Marketing
- Cedar Rapids, IA
About this business
Location details
221 3rd Ave SE Suite 300, Suite 300,, Cedar Rapids, IA, 52401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Hibu is terrible!!! Just like everyone else had said, they lock you into a contract and take your money!!! Promise all of these leads but I haven’t gotten anything remotely close to a lead. Maybe one request for a quote, a week. But every number I have called back, is a non working number. I am a building contractor and tried to tap into some areas I was lacking. Hibu did nothing but rip me off, and when I called to complain, they did nothing but say “o well, you’re in a contract. I have never despised a business or anything... read more
Business response:
We have attempted several times without success to contact you regarding your BBB Customer Review. It is our wish to answer your inquiry in a timely and satisfactory manner, so we ask that you contact our Customer Service Department at 1.877.899.1228. We can be reached Monday through Friday, 8:00 a.m. to 7:00 p.m. EST. As soon as we receive your call, we will be happy to review your inquiry.
Signed up with Hibu in December 2022, after an "in person" meeting with a sales rep and a video call with their seo expert. THIS IS A SCAM. The expert takes a look at your websites and online social media as if he's searching for errors and room for improvements. Of course he concludes that my company is in dire need of their marketing! Then proceeds to explain the advertising they do on Google and social media. Several times they state how they are Googles certified preferred partner! (remember that last part) the rep then ... read more
Business response:
We are sorry we weren’t able to resolve your concern, but thank you for your time on our attempt to come to a mutual resolution.
I never write reviews for anything, but I am doing this to help other business owners: DO NOT USE Hibu. We agreed to a 6 month contract with them to boost our web presence. They made the claims that are standard in fixing a myriad of issues with our online status, improve our SEO, etc. The fact is, they made some edits within the first 48 hours, then did nothing else. Okay, fine, we wasted money, a not insignificant amount of money, but we were just going to move on. This is only where the saga begins. We were told our 6-mon... read more
Business response:
The minimum contract term is the months each product was billed. Since each of your products went live at different times, the products could not all be canceled at the same time. As we discussed all products were working as they should be, optimizations were completed monthly, and change requests are always welcome. We apologize for any frustration.
PSA do not do business with this company. From start to finish our experience was a nightmare. They offer and promise you the world to get you signed up along with expectations you have a dedicated account manager that reaches out monthly to assist in whatever needs you have. All lies, no help whatsoever, and have been trying to cancel this scam company since January. Every time you call it’s a 30 minutes wait to explain the circumstances to another different person and magically the line disconnects after you continue to re... read more
Business response:
Based on the research of your concern we have determined that no error has occurred. We appreciate your understanding during our investigation.
Scam-do not recommend! I was promised a number of things that Hibu would do for my business. Literally nothing they said was true. I pay $300 a month for absolutely nothing. And now I have to fight to get out of my contract. For instance, they contractually agreed to get more reviews for my business. While they did get me a number of 5 star ratings, none of these are available for public review! I am the only one who will ever see these ratings. They also took control of my Google business page and took me off as an administ... read more
Business response:
We appreciate the opportunity to address your situation. Based on the research of your concern we have determined that no error has occurred. We appreciate your understanding during our investigation.
Stuck in a nighmare with this company! I was promised and guarenteed 15-20 leads a month on the low end. For $1,000/ month I get "cutting edge technology on an agressive marketing campain, retracking customers who clicked, and getting the ads everywhere! Its going to be sooo great!" Well I never signed the contract. The sales rep who signed me up signed for my name on the contract. (RED FLAG). I sent them tons of information of my business, pictures ect to use for the ads. They came up with the most basic ad and have been ru... read more
Business response:
Thank you for reaching out. Leads are not something that is guaranteed. The agreed-upon amount was $1200 per month and a copy of the contract was emailed to you. Sales did not sign your name on the contract. The contract stated, “Telephone Authorized”. The Social ads work with A/B testing. The testing rotates. The photos would remain the same unless it is a month were the testing is on the photos. If you would like to use a different photo in the ads, please reach out to our support team and we would be happy to make that ch... read more
Terrible advertising company. Actually, let me correct that, terrible company. I dont know what advertising they really do. We used Hibu to advertise for a small construction company. We started in late 2020 when many businesses were getting pretty good business-- late 2020 to 2022 was a good for the housing industry with the low rates + money circling in economy. We figured advertising would just be a nice added boost for growth. Over the course of ~26 months we spent about $65,000. We got maybe... 5-6 jobs? The gross from ... read more
Business response:
We’re sorry to hear about your recent experience with your Hibu Digital marketing! We value your feedback and the chance to resolve any issues that our customers may have. Please provide the name of the business, phone number and account number so that we can help reach a mutually satisfactory resolution.
Absolute dog water. Our **** ************************** was never heard of after he sold us. I personality built a better website on GoDaddy after the fact. I was very clear I wanted to cancel my services... 6 months later and after multiple other requests to quit services, they still request money monthly. Finally got a notice of account suspension which is great. I'm tired of these clowns. Terrible company. You are better off promoting to community groups on ******** because the Pay per view advertising is a scam. Robo cal... read more
Horrible customer service. I decided to try ********************** based on some recommendations from some colleagues and maybe their service works well for them, but it didn't work for us and they were totally inflexible on how they set up your GoogleAd. They simply stopped responding to my emails, which were not unprofessional or rude. Their sales people on the other hand are extremely rude and arrogant. They say we owe them $1,286, but cannot even put together a statement showing how they came to that amount. Hibu wasted ... read more
Business response:
Thank you for bringing this matter to our attention. We take every complaint seriously and a full investigation has taken place. We apologize that you felt the need to contact the Better Business Bureau. We hope you accept our apology in good faith.
Frequently asked questions about Hibu
How is Hibu rated?
Hibu has a 3.5 star rating with 800 reviews.
When is Hibu open?
Hibu is closed now. It will open at 8:00 a.m.