This profile has been claimed by the business owner or representative.
Hibu
- Marketing
- Cedar Rapids, IA
About this business
Location details
221 3rd Ave SE Suite 300, Suite 300,, Cedar Rapids, IA, 52401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible customer Services, does not work. They charge you a lot of money and do no work. This is a scam. They are very hard to cancel your service after you realize it does not work
Business response:
Thank you for the opportunity to speak with our client regarding their concerns. After reviewing the issues the client reported, we found all their concerns to be in order. When we partnered with our client, they were provided with a Statement of Work (SOW) that stated the Search was to maintain a consistent click through rate of 1% and we exceeded that with 5.19%. The SOW stated the Display would receive 200-250 clicks monthly. We met that with over 220 clicks per month. Lastly, Social was to receive 160 to 330 clicks month... read more
the company is a scam company thief 6 month no calls what scum thier are dont care abut you
Business response:
Thank you for the opportunity to speak with our client regarding their concerns. Our clients concern was that they received no calls, however, there was no tracking number in our client's ads to track calls, and calls were not promised. When we partnered with the client, they were provided with a Statement of Work that stated they would receive 100-210website clicks per month. Over the last 30 days, our client received 174 website clicks, and over the last 90 days, our client received 381 website clicks, which exceeds expect... read more
Stay far away. I started with HIbu just running our adds and saw a decrease in business and was spending more than I was running them on my own. I told myself it was just a slow time and things would come back around in the spring. When I did enter the time I am usually swamped with business I was still dead. I canceled (which is not convenient and you have to argue with them for 20 minutes before they will cancel your account) with ******************** turned on my old adds spending less and 3x the amount of business I was ... read more
Business response:
Thank you for the opportunity to speak with our client regarding their concerns. Our client’s concern was the return of their investment. When we partnered with the client, they were provided with a Statement of Work that stated they would receive 15,000 to 25,000 impressions and 90 to 125 clicks for the Display. So far, we have exceeded this with over 85,000 impressions and 615 clicks. The SOW also stated that the Search was to maintain a consistent click through rate of 1% and we exceeded that with 2.14%. We have emailed o... read more
******** stay away from them .They took 3 months of payments out of my account when I cancelled . To many good company for advertising .Outrageous cost .
Business response:
We appreciate the chance to respond to our client's issue. Our client has been loyal for over 9 years, which we value. They claim they requested to cancel, however we show no record of it. The client called to release their domain on 3/13/24 and believed this canceled the advertising. Per our terms and conditions, clients must call our Client Success Team to cancel 15 days before the bill date. A cancellation has now been processed for all products and services and no further payments are required on the account. Our client ... read more
Hibu called and said my old site was not doing my business justice and that there was some improvement that could be made so I switched to them, unfortunately I felt they did not do as well as the other company so I switched to someone else and that's when my problem's started with them. I called to cancel but there was no way to leave a voice message so I logged into my Dashboard and left a message that I wanted my services canceled, there was no reply, I emailed a few days later and they sent an email stating I had to call... read more
Business response:
We appreciate the chance to respond to our client's issue. Our client has been loyal for over 2 years, which we value. They claim they requested cancelation prior to their bill date; however, we show they did not follow the correct process per our terms and conditions. A call must be made 15 days prior to the bill date, but the client left a message on their dashboard and sent an email. We responded to their email and advised the client to call in to cancel their account. When they did call in, it was too close to their invo... read more
I called Hibu and spent approximately 1 hour plus 3 phone calls to find the "correct" department to cancel our account. That was December 2023. It is now April 2024 and I continue to receive late notices and threats of reporting our NON Payment to the BBB. Because I did not trust that our account would be cancelled, I called our credit card company and dis-allowed future charges. If I had not done so, HIBU would have collected another $450 in fees for services we cancelled.I would like to report HIBU's lack of respect to a b... read more
Business response:
The account was canceled when requested and no additional fees were charged, only what was owed for ******* has been requested to be paid. This was agreed upon during the cancellation call.
I utilized Hibu for several months and observed minimal results. They demonstrated the effectiveness of their keyword entries for me through the Hibu dashboard. Ultimately, they suggested implementing a dynamic phone tracker on my site, which unfortunately disrupted my inquiry form for three weeks, resulting in the loss of all inquiries during that period. I engaged in a two-week struggle with them and eventually had to consult my own IT team to identify the problem. Only after we pinpointed the issue as one caused by Hibu d... read more
Business response:
We sincerely apologize about your experience with your digital advertising. We appreciate your feedback. We are sorry we weren’t able to resolve your concerns, but thank you for your time on our attempt to come to a mutual resolution.
HIBU IS A SCAM !I will be filing a formal dispute with the BBB. We signed up for Hibu in hopes that we could increase our internet presence. We signed a 6 month contract with Hibu before we were verified by ******* Our account manager **** assured us that Hibu could get us verified by ******* After 4 months we were still not verified by ****** after several failed attempts. We finally got verified by ****** in February and due to Hibu handling our ****** account we were unverified TWICE. We were supposed to pay ***** a month... read more
Business response:
We are having trouble finding your account, please provide us with a business name, phone number, or account number so we can better assist you with your concern.
I would not recommend this company to anyone. They tell you they won't change things on your website without approval and they do. We own a trailer dealership and they went in and put all kinds of false advertising on our website. The biggest one being locations that we don't exist in and that we have a *************** of dump trucks! I got a 5989$ bill and when I asked what on earth was going on they said thats two months worth. I asked what I was getting for all that cost and my rep never did get back to me....said he was ... read more
Business response:
Thank you for taking the time to speak with me today. After a careful review of your concern, we have determined that no adjustment was warranted, and your contract can not be canceled at this time.
Frequently asked questions about Hibu
How is Hibu rated?
Hibu has a 3.5 star rating with 800 reviews.
When is Hibu open?
Hibu is closed now. It will open tomorrow at 8:00 a.m.