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Hibu
- Marketing
- Cedar Rapids, IA
About this business
Location details
221 3rd Ave SE Suite 300, Suite 300,, Cedar Rapids, IA, 52401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Awful service, *** left company and no one ever reached out. Stay away from this company they are scammers. Then they want to charge you even after you have canceled services. They do nothing for your company and just steal your money!! the should be shut down
Business response:
We appreciate the chance to talk with you regarding your concerns. We are happy that we were able to reach a mutual agreement on this matter. All products have been cancelled, and no further payments are required on your account.
I have repeatedly cancelled this service and they keep telling me I did not. I am still getting billed and now phone calls from a fake legal team stating I owe money for a cancelled service. These people are ridiculous and are now extorting me for more money on services they didn't and don't provide. This level of harassment should not be legal. My calls and repeated cancellation requests should be sufficient to stop any bills.
Business response:
We appreciate the chance to respond to your issue. Our records show that you had requested to cancel on 03/12/25, and all products were canceled in March,however, your 03/01/25 invoice had not been paid. Thank you for your payment over the phone. Your account is now at a zero balance.
copied from *** complaint for billing debit card without authorization Cancellation Date--- attempted to cancel the agreement multiple times over the past several months-- starting at least 6 months ago or longer-- the billing statement shows several line items where it states "credit for immediate cancel" yet they kept billing my card without authorization and made it impossible to cancel-- there is approximately $5,808 in invoicing and billing I did not authorize HIBU made it virtually impossible to cancel the billing-- wh... read more
Business response:
Thank you for speaking with us regarding your concerns. We understand you were concerned about your campaign performance. When we first partnered with you, you were given a Statement of Work that said the Search would have a Click-Thru-Rate greater than 1% and Cost Per Click of $6.45. We exceeded that with a CTR of 13.3% and CPC of $.72. The *** also said the Display would have ****** to ****** impressions with 90 to 125 clicks per month. The Display had over ****** impressions with 176 clicks per month. We understand that y... read more
Our real estate brokerage is locked into a 12 month contract and it's been a huge disappointment in terms of service provided for the money we're paying. There has been zero follow up and the times we reached out, we were given little to no support or help. We could have done a ****** or ******* search and found more productive and cost effective ways of doing what we were promised would be delivered. I am usually reluctant to leave a negative review because there are often two sides to any bad experience, but this experienc... read more
Business response:
Thank you for speaking with us regarding your concerns. We understand that you were disappointed with your marketing products and your Hibu experience. We canceled your program early as you requested. Based on that information, we have found all your concerns to be in order and have emailed you with a direct number and email,should you have further questions or concerns.
My name is *****. I am the owner of Benjamins construction, even though I neglected for a long time to go with these guys ***** ****** finally convinced me over lunch with my wife and one of my employees too agreed to a month-to-month basis and if I wasnt satisfied, I could quit anytime I liked now four months later Ive discovered they have not been doing nothing. The website they created for me is at best childrens play. And I was informed just today that they were going to hold me to a six month contract regardless of how ... read more
Business response:
Thank you for speaking with us regarding your concerns. We understand that you were concerned about the length of the contract. The contract terms are fully explained in the contract that was emailed to you on 11/13/24. We understand you were also concerned over the performance results.When we partnered with you, you received a Statement of Work that said the Display would have ****** to 35,000impressions with 100 to 150 clicks per month. We exceeded that with 100,000impressions and 260 clicks per month.The Local Ranking key... read more
We have used HiBu for several years for our business and have had little issues with service. With the changing conditions that businesses deal with, we were looking to expand our advertising options, but with HiBu owning and controlling the website (which we paid over $700 for) they have you locked in with only being able to use their services and they set the prices. So we wanted to be able to shop around to use who we wanted to. So we canceled our account with **********************, but not without controversy from them ... read more
Business response:
Thank you for speaking with us regarding your concerns. We have attempted to contact you in hopes of discussing your account further but have not been able to reach you. After reviewing the issues you have reported,we found all your concerns to be in order and have emailed you with a direct number and email, should you have further questions or concerns.
1 star is too generous for this company...I was called & pestered by salesman for months, i was told how horrible my existing marketing ************* was performing and how HIBU would transform my inbound leads...i was paying less for my existing website but HIBU salesman convinced me to switch website and *** services to HIBU...HORRIBLE DECISION!!!! My assistant had to spend hours correcting mistakes on website and or hold hands with HIBU designer to make website details the way we wanted them, listings were not monitored a... read more
Business response:
Thank you for speaking with us regarding your concerns. We understand that you were concerned about the return on your investment.The Search campaign was properly built based on the initial interview and Hibus best practices. When we partnered with you, we provided a Statement of Work that said the Search would have a Cost-Per-Click of $24.09. We exceeded that with a CPC of $10.81. We understand you were also concerned over incorrect listing information. Listings Management is designed to correct and protect the listing info... read more
I was with Hibu for the last 2.5 years and initially thought they were great. However, everything changed when they fired my sales representative, and since then, I've faced numerous issues. I canceled my service back in March and have proof of the cancellation dated March 7th. They assured me that I wouldn't be charged for April, and I have both a text message and an email confirming this. Unfortunately, I believe this company is a ******* the past two years, I have spent over $100,000 with Hibu, only to receive a majority ... read more
Business response:
Thank you for speaking with us regarding your concerns. We understand that you were concerned about your cancelation request that was made 03/07/25 not being processed in a timely manner. The cancelation took place 04/02/25, we have confirmed the cancelation should have taken place before the 04/01/25 invoice date. You will receive a refund of the $20.64 you were charged 04/15/25. We are happy that we were able to reach a mutual agreement on this matter and are glad you were satisfied with this resolution.
HORRIBLE CUSTOMER SERVICE!I OWN A WI BUSINESS AND ********************** OFFERED THE BEST SERVICE AROUND BUT DID NOT DELIVER!!! THEY DID NOT HAVE OUR DISPLAY ADDS RUNNING FOR SOCIAL MEDIA WHEN THEY WERE SUPPOSED TO AND STILL CHARGED US.OUR HIBU REPRESENTATIVE BELITTLED US WHEN WE ASKED GENERAL QUESTIONS ABOUT OUR CAMPAIGN.
Business response:
We appreciate the chance to respond to your issue. On 08/02/24 when you agreed to the advertising,you had also agreed to the SOW (Statement of Work). After a thorough review, we found that your products have exceeded expectations. For your Search product we would expect an average cost per click of $25.48 with a Click-Thru-Rate greater than 1%. Your average cost per click was $9.16 and the average Click-Thru-Rate was 3.2%. The Display program had the expected results of ****** impressions and 210 Clicks per month, you averag... read more
Frequently asked questions about Hibu
How is Hibu rated?
Hibu has a 3.5 star rating with 800 reviews.
When is Hibu open?
Hibu is closed now. It will open tomorrow at 8:00 a.m.