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Hibu
- Marketing
- Cedar Rapids, IA
About this business
Location details
221 3rd Ave SE Suite 300, Suite 300,, Cedar Rapids, IA, 52401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been trying to cancel my Hibu account since July 3rd, 2024. I had a 6-month contract starting 1/8/2024 and was told I could not cancel until 8/16/2024. This made no sense to me, so I told them not to charge my account after 8/16/2024. Here I am on October 28, 2024, and they are still taking money out of my account, won't refund me, and can't get them to take their horrible website down. They had me add the call recording. When I told them to remove it, they never changed the number on all my social media, ******, Yelp... read more
Very disappointed with HIBU. They promise the world and deliver nothing. $1600/month for 4 months and only 3 legitimate leads. Once you complain or say anything negative about them, they stop returning messages and emails, totally radio silent. Dont walk, run away from them.
Business response:
Thank you for the opportunity to speak with our client regarding their concerns. Our client’s concern was that Hibu did not deliver what was promised, however, when we partnered with the client, they were provided with a Statement of Work that stated they would receive 50-100 website clicks per month. Over the last 90 days, our client has received 1871 website visits, which exceeded expectations outlined in the statement of work they agreed upon.
It is almost hard to descibe in words how bad my experience with Hibu has been. They do not follow through with promises, they don't know what they're doing, although they will claim they're "experts" in marketing. I wasted so much of my hard-earned money on their gimics. To top it all off, when I called to cancel my services, they said I didn't give them enough notice and charged me for another month. I highly recommend you choose ANYONE but this poor excuse for a company.
Business response:
Thank you for speaking with us regarding your concerns. We understand that you were concerned about your performance results. Our records indicate that your Search, Display, and Social programs performed well. Over the life of the campaigns, the Search had over ****** clicks with a 15.6% Click-Thru-Rate, the Display had over ********* impressions with ***** clicks and Social had an average of 279 clicks per month. We apologize that you felt your account was neglected by our Sales Team,but we show that you were unable to keep... read more
************************. I hired them to help with my business but after 5 months we had 0 results and 1 terrible looking ad. Im not able to cancel until 6 months. And then they inform me that I have to call on several different dates to cancel my products. Do not waste your money with these swindlers.
Business response:
We appreciate the chance to respond to our client's issue. Our records show the client had requested to cancel; however, they are still within the terms of their 6-month contract. Our client has been notified that a request to cancel can be made for their Search and Social products after the 11/03/24 invoice. We understand our client is also concerned over receiving zero results, however,when we partnered with the client, they were provided a Statement of Work that stated they would receive ******* website clicks per month. ... read more
Hibu is the worst company. I would never in a million years use them for my business or recommend. They made me sign a 6 month contract before proving themselves but promised it woudl be amazing. Since then I'm now paying about 2k a month. If I'm lucky I get 1 lead a month. Even after my company became bankrupt and closed they still keep charging me. I called my **** and called other people but they all hide behind the 6month contract and dont care that the service they provide is horrible, and got me no business. They don't... read more
Business response:
We appreciate the chance to respond to our client's issue. Our records show the client had requested to cancel, however, they are still within the terms of their 6 month contract. Our client was unhappy with the return on his investment. When we partnered with the client, he received a Statement of Work that said Hibu would build a website for his business and optimize the website for four Roof Cleaning keywords. The SOW also said his Search would have a Click-Through-Rate of >1% and a Cost Per Click of $25.33. In the last 4... read more
We signed a 6 month contract with Hibu in Feb of 2023. In April of 2024 we contacted them with the intentions to cancel because we were not getting the leads they claimed we were and they told us we couldnt because our 6 months wasnt over. We agreed to pay for the 2 more months they claimed we owed on our contract just for them to continue to charge us well after and say the same thing when we tried to cancel again. Now we are being told that when we cancel not only do we lose the website that we paid for we lose the reviews... read more
Business response:
We appreciate the chance to respond to our client's issues. Our records show the client had requested to cancel their Search and Social products; however, they were still within the terms of their 6-month contract. Our client has been notified that the Search and Social are scheduled for cancellation on 9/15/24. Per the clients request, their Smart Online Presence will continue to bill. We understand our client was also concerned over the *** of the products. When we partnered with the client, they were provided with a State... read more
Wish I looked at these reviews before wasting my time. A local *** contacted me. I liked the idea of someone local because out of state agencies often don't understand the nuances of our market. He asked for an in-person meeting, and after some preliminary calls to make sure he had what he needed to make the most of that time together, we set up an in-person meeting. He later said they do in-person meetings because they have much higher rates of people showing up for the meeting if it is in person than if it is just remote. ... read more
I tried to cancel my account at ******************** because it was a wasted expense, they made promises of giving my business at least 15 more clients per month which resulted in a total failure on their part and when asking them why I didn't have a single call they only gave excuses and sometimes tried to blame me, so after two months of 0 results and a lot of wasted money I decided to cancel the account and make it clear that I couldn't take any more of this expense which was starting to make a hole in my finances but the... read more
Business response:
Thank you for the opportunity to speak with our client regarding their concerns. Our client was concerned about the return on his investment. When we partnered with the client, he received a Statement of Work that said he would receive a minimum of 100 clicks per month from his Display ads and a Search Click-thru-Rate greater than 1%.Over the last four months we exceeded expectations with a Search Click-thru-Rate of 4.69%, over 1300 clicks to the website, 8590 website visits,84 clicks to call and 125 form fills. When our cli... read more
Everything is over promised, and under delivered. We decided to stop using them last year because of how poor their performance was. They told us we would lose our website if we didnt pay a minimum fee. We continued paying the minimum fee till we figured out who else to use. Today I got a $1,400 charge because apparently they only paused the other portion. Its theft no matter how you look at it. Disputed the charge, and will blast them everywhere I can.
Business response:
We appreciate the chance to respond to our client's issues. Our records show the client had requested to cancel; however, they were still within the terms of their 6-month contract. Our client has been notified that the products are scheduled for cancellation. We understand our client is also concerned over the *** of the products. When we partnered with the client, they were provided with a Statement of Work, which stated that Hibu would maintain a consistent click-thru-rate typically greater than 1% and Hibu has exceeded t... read more
Frequently asked questions about Hibu
How is Hibu rated?
Hibu has a 3.5 star rating with 800 reviews.
When is Hibu open?
Hibu is closed now. It will open tomorrow at 8:00 a.m.