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Hibu
- Marketing
- Cedar Rapids, IA
About this business
Location details
221 3rd Ave SE Suite 300, Suite 300,, Cedar Rapids, IA, 52401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company is all about getting you to sign their contract, it is all done on a laptop, the do not disclose there is a like on the contract to click on that discloses the term and conditions and they do not tell you all of the Terms and Conditions when going over the contract. They tell you about how they will enhance your company and then have you sign their contract on their laptop. You are not given any papers stating the terms and conditions and they do not bring them up on their laptop and have you read them over. The... read more
Business response:
Thank you for bringing this matter to our attention. We take every complaint seriously and a full investigation has taken place. We apologize that you felt the need to contact the Better Business Bureau. We hope you accept our apology in good faith and that we may continue to do business together.
Product did not deliver the results the salesman said it would. Over priced beyond belief (full year contract I was never told about) and cancellation was impossible. They are now threatening court due to 2 months not paid because I had to stop payment through my bank - because I couldnt get someone to cancel over the phone. Pathetic business tactics. And the thousands of miserable reviews shows Im not the only one dealing with this.
Business response:
We have reached out over the phone and email and have not heard back. After a careful review of your concern, we have determined that no adjustment is warranted. The products worked as they should. Your last bill went out on 10/18/23. You called and requested to cancel 10/19/23, this was the day after the 10/18/23 bill went out and was a valid bill. A cancelation request must be made by calling Client Success 15 days prior to your billing date. A copy of your contract was emailed to you on 03/08/22 showing the amounts and mi... read more
Gonna try this again since it never works. I would give the negative stars if possible. This has been the biggest mistake my company has ever made was working with HIBU. So in August I hired HIBU for advertising because our company was getting bigger. Our sales rep was Julie Stover and she advised I go with a $3,900 6 month contract. She said my company would perform really good and I’d see a huge return for my business. Here we are 5 months later and just booked our first appointment for an estimate. Haven’t sold a job, thr... read more
Business response:
Based on the research of your concern we have determined that no error has occurred. We appreciate your understanding during our investigation.
It's essential to carefully consider online marketing services like HIBU. My experience with them was disappointing. Despite investing $15,000 over six months, I didn't acquire a single client through their efforts. When I declined to renew my contract, the sales representative, who was based in NJ, gave my leads to a competing cleaning company and essentially stole clients from me. I strongly advise others to avoid HIBU and instead consider creating their own ads or using Google's local service, which is more cost-effective... read more
Business response:
We have emailed and left messages but have not heard back. We researched your concerns with the details that you provided. Customers are not something that is promised with advertising nor can they be accurately tracked. I did review your dashboard from when your products were live and the products were working well. Your website alone had 55 clicks to call, 22 coupon clicks, 65 form fills, and more! Your search product had **** K impressions, **** clicks, and 52 calls with a 5% conversion rate. Your display product had 228K... read more
if i can give zero stars i will. this company is a complete scam. i have a demolition and hauling company and paid these guys to advertise my company in 6 months i did not receive one client. i was out a little over $9,000. luckily i got $4,000 back from my Credit card issuer but still out $4k. they took down my website as well. Im going to be taking legal action against hibu. i consulted with seo experts and they ran my website and they saw that nothing was being done. funny thing is they threatened me with a law suit. i wi... read more
Business response:
Hello ************,We would be happy to research your concerns if you could provide us with a bit more information. I am unable to pull up an account with the email listed on the review. Can you please give us a call at ************ so that we may look into your concerns further? We look forward to hearing from you.
I was surprised when one of their agents came to my business and bold-face lied to the owner that they were told by one of my staff members over the phone to come in an speak to our company about doing business with them. What a terrible way to introduce your company by lying about speaking to someone just to get your foot in the door. Don't do business with them, they can't be trusted!
Business response:
Thank you for taking the time to work with me today to get to the bottom of this. I am glad that you were able to verify that our sales representative did speak to your staff before speaking to you about advertising. Please let us know if there is anything that we can do for you.
Stay away from these guys. They have a "Set it and forget it" mentality, take forever to get back to you, and will generally not be the best option when trying to advertise digitally. They'll try to up charge/sell you on things you don't need and will push back even after you explain why you don't need it.
Business response:
Thank you for bringing this matter to our attention. We take every complaint seriously and a full investigation has taken place. We apologize that you felt the need to contact the Better Business
HIBU BOASTS THAT THE ** FUNCTION THEY HAVE IS A SUPERIOR WAY OF GETTING LEADS. SINCE SIGNING WITH HIBU ALL METRICS ARE DOWN. THIS HAS BEEN A COSTLY WASTE OF TIME. i WOULD NEVER RECOMMEND HIBU TO ANYONE ELSE. BESIDES A NICE SALESPERSON, I CANT THINK OF ANYTHING GOOD TO SAY ABOUT THEIR SERVICE
Business response:
Thank you for bringing this matter to our attention. We take every complaint seriously and a full investigation has taken place. We apologize that you felt the need to contact the Better Business. The products are working as expected and changes have been made to optimize the services.
I payed for a section for my sister and I was treated like a ciminal for asking a question at the site
Business response:
Thank you for reaching out to us. We are happy to look into your concerns. Please provide your business name, phone number and account number in order for us to locate your account.
Frequently asked questions about Hibu
How is Hibu rated?
Hibu has a 3.5 star rating with 800 reviews.
When is Hibu open?
Hibu is closed now. It will open tomorrow at 8:00 a.m.