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Hibu
- Marketing
- Cedar Rapids, IA
About this business
Location details
221 3rd Ave SE Suite 300, Suite 300,, Cedar Rapids, IA, 52401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Hibu is hands down the worst marketing company Ive ever worked with. I would say read the contract carefully but do yourself a service and dont even bother looking at there dirty contract and scumbag terms. Avoid them like the plague they are horrible. Absolute scoundrels. They nickel and dime and what was presented was not what I was charged they kept promising to bring my monthly rate down but repeatedly charged my card more than they said they would.
Business response:
After a careful review of your concern, we have determined that no adjustment is warranted. The budget for your Search product was temporarily decreased for 90 days as requested. You had decided against pausing the Display ads because it would extend the length of the contract. All of your products were meeting the expected results.Please reach out if you have any other concerns.
Had a terrible experience with Hibu. I needed to cut costs and cancel this service, and had a lengthy phone call with an aggressive salesman where he berated me for cancelling. I wasn't even sure I would be "allowed" to cancel their services. No customer service specialist should ever treat a client like this. I assume it is company policy. The second I said I would need to talk to a supervisor, his tone changed and I was allowed to cancel.
Business response:
We sincerely apologize about your experience with Hibu. We have made several attempts to contact you to review your advertising concern that was first brought to our attention 3/11/24. Please call Hibu **************** within the next 3 business days. If we don't hear from you, we will assume the concern has been resolved and we will close our investigation.
Do not trust this company with your money. Their customer service department gives you a different answers to your questions depending on the day. I have been trying to cancel my account with them since November and am still getting charged. They do not care about small businesses and just want your money.
Business response:
Thank you for your understanding during our recent conversation regarding your advertising concern. We are sorry for any inconvenience you may have experienced and pleased we were able to resolve the matter in a mutually satisfactory manner.
Hibu is the worst company that exists. Terrible customer service. My first salesperson quit after about a month after signing up. I was assigned two additional sales people over the course of my **************************************************** about paying a $199/fee upfront. New salespeople were clueless. They were picking terrible keywords for my ****** advertising. I'm a lawn/landscape contractor and I was getting a lot of phone calls for lawnmower repair. Took several phone calls to get that straightened out. BIGGEST... read more
Business response:
Thank you for bringing this matter to our attention. We take every complaint seriously and a full investigation has taken place. We apologize that you felt the need to contact the Better Business Bureau.
I shopped a couple SEO companies and went with HIBU because the sales person was good at convincing me of the quality and expertise of this company. Since I have started a couple months ago it has been almost a weekly occurrence of me needing to call in to fix errors such as my store hours on business sites being wrong or not showing multiple times now. correct poor quality content including but not limited to grammar errors. they have even told me that I dont have a sitemap for my website which I have had since December and... read more
Business response:
Thank you for your understanding during our recent conversation regarding your advertising concern. We are sorry for any inconvenience you may have experienced and pleased we were able to resolve the matter in a mutually satisfactory manner.
This company is not very honest. I subscribed to this service hoping to improve my website traffic and online presence. They locked me into a 12-month contract for $55 per month after three months my website traffic had diminished to zero clicks..... needless to say, they would not talk to me about results and discontinuing their worthless service contract. BUYER BEWARE!!!
Business response:
Based on the research of your concern we have determined that no error has occurred. We appreciate your understanding during our investigation.
I would leave negative stars if it were possible. My company was thriving until they came along. First they told me I could work with them on a month to month basis. Then I sent them some photos of me climbing which they used to create advertisements. They made a lot of ads for my company. And for three months my phone stopped ringing...I went from being booked out for months to not a single job. The problem was this: they used my ads and routed all the incoming calls to a competing tree company; Victor's tree service. For 3... read more
Business response:
Thank you for your understanding during our recent investigation regarding your Hibu advertising. We are pleased to be able to resolve the matter in a mutually satisfactory manner.
This company is beyond ridiculous. They will lie, steal your money and website. Unprofessional and incompetent. Its all about taking your money and a 12 month contract of poor management and service then on to the next fool. Its a continuous process of mismanagement and incompetence.That sums it up STAY AWAY!!
Business response:
We were unable to find an account with the contact information you provided. We would be happy to investigate your concerns if you could provide a bit more information. Please reach out to us at ************ so we can further assist you.
I would also give a negative review if I could. These guys are all about money in their pocket while providing minimal results. They dont keep up on ****** algorithms at all and expect you to and then keep them advised on what your keywords need to keep changing to. They let my ****** go unverified after some time and never let me know. This is all while paying a ridiculous premium. On boarding levied to me saying Id be the only one in my industry near me they would work with. After signing on I found out that was a lie and ... read more
Business response:
Based on the research of your concern we have determined that no error has occurred. We appreciate your understanding during our investigation.
Frequently asked questions about Hibu
How is Hibu rated?
Hibu has a 3.5 star rating with 800 reviews.
When is Hibu open?
Hibu is closed now. It will open tomorrow at 8:00 a.m.