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Hibu
- Marketing
- Cedar Rapids, IA
About this business
Location details
221 3rd Ave SE Suite 300, Suite 300,, Cedar Rapids, IA, 52401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Hibu talks a great game but does not provide the results for the fees paid. Assistant product, which allows a company to email or text market to their customers, is very rigid. It only holds the customers personal name, email and 1 phone number. There is NO option to add company name or customize in any way. When you have thousands of customers, it makes it hard to look up a customers file when you don't have the company name. There is only 1 template to send a marketing email. In this day and age, that is unacceptable. Whil... read more
Business response:
Thank you for speaking with us regarding your concerns. We understand that you were concerned about our ability to fulfill our promises. On 10/02/23 when you agreed to the advertising, a SOW (Statement of Work) was emailed to you that listed the expected results of the program. After a thorough review, we found that your products have exceeded expectations. The Social with a traffic objective averaged 136+ website clicks, which exceeded the expected results of 50 website clicks per month. Based on that information, we have f... read more
Did a mediocre job. Wasn't the worst wasn't the best with social media ads that our company has used. But when you want to cancel they will not let you. You can't pay a cancellation fee or anything. They will bill you in full even if you have paid current for services rendered and simply don't want them to continue performing services because it was shotty work. They are a scam.
Business response:
We appreciate the chance to respond to your issue. Our records show that you had requested to cancel,however, you are still within the terms of your 6-month contract. A request to cancel can be made after the May 23rd invoice. We have attempted to contact you in hopes of discussing your account further but have not been able to reach you. On 07/23/24 when you agreed to the advertising, a SOW (Statement of Work) was emailed to you that listed the expected results of the program. After a thorough review, we found that your pro... read more
HORRIBLE HORRIBLE ABSOLUTE TRASH!!!!! This company did NOTHING for our firm whatsoever, other than take over our existing, well developed website, added their own phone number for tracking and when the contract ended, they took everything down. DID NOT turn the website back over the way that they found it. These digital marketing companies are the worst. Our firm has used 2 and they were both USELESS!!!!
Business response:
Thank you for speaking with us regarding your concerns. We understand that you were concerned about performance results. When we partnered with you, we provided a Statement of Work. The *** stated the Search would have a Click-Thru-Rate typically >1% with a Cost-Per-Click of $25.27. The *** also stated the Display would have 27K-40K impressions and ******* clicks monthly. We exceeded expectations for the Search with a CTR of 10.6% and CPC of $2.08. The Display averaged 83K impressions and 261 clicks per month. We understand ... read more
unfortunately its not working for us. **** is great but we having received any leads from the ads.
Business response:
Thank you for speaking with us regarding your concerns. We understand that you were concerned about our ability to fulfill our promises. On 09/23/24 when you agreed to the advertising, a SOW (Statement of Work) was emailed to you that listed the expected results of the program. After a thorough review, we found that your products have exceeded expectations. The Social ads averaged ****** impressions and over 81 clicks per month, which exceeded the expected results of 40 website clicks. Based on that information, we have foun... read more
I am writing to express my profound disappointment with the handling of our ongoing concerns over the past 18 months. The responses we have received from Hibu have been dismissive, unhelpful, and, at times, unprofessional. Implying that our issues are insignificant, nonexistent, or untraceable suggests either a lack of concern or competenceboth of which are unacceptable.On or around November 5, 2024, we discovered that the phone number listed on our website was not functioning, with callers receiving a message stating the nu... read more
company absolutely *****. Sales ****************** begged for our business and promised us some kind of return on our investment with them within the first month. We have not received one lead after two months. They then blamed me they couldn't get thei connections linked with our company and somehow it was my fault. I told her repetitvaley I the owner did not have any time to devote and she said she could work with my secretary, turns out that didn't work either. She had to have me set everything up. They wasted about 8 hou... read more
Business response:
Thank you for speaking with us regarding your concerns. We understand that you were concerned about our ability to fulfill our promises. On 09/28/24 when you agreed to the advertising, a SOW (Statement of Work) was emailed to you that listed the expected results of the program. After a thorough review, we found that your products have exceeded expectations. Since your website was published 3 months ago, it has had ***** visits with 97.9% of those being new visitors. The Display ads averaged ******* impressions and over 262 c... read more
I gave Hibu a second chance after some major issues getting PCP campaign started. Hibu could not get ****** to approve any ads, they blamed the website designer, website desinger blamed Hibu. Had a great sales *** so gave it a go a year later on an SEO campaign. Failed again. *** left company and no notice was given to me, no new *** was assigned. So my emails for updates went to no one.. Finally a new *** was assigned, not even the one they said was taking over. All the promises make by my previous *** were unknown. So I ca... read more
Business response:
Thank you for speaking with us regarding your concerns. We understand that you were concerned that you were not notified when your sales representative left Hibu.Your account has since been reassigned to a new sales representative. We understand you were also concerned about the performance of your Local Ranking product. When we partnered with you, you received a Statement of Work (SOW) that said we would conduct website audits, create up to 7 backlinks and write 2 blog posts per year. We have completed 178 site audits,creat... read more
Don't waste your time/efforts/money with this company. Garbage is all you get, and you're stuck with a 6-month contract which is really just a donation of your money to them. Zero leads in 6 months of working with them even when working with their "experts".
Business response:
Thank you for speaking with us regarding your concerns. We understand that you were concerned about our ability to fulfill our promises. On 06/06/24 when you agreed to the advertising, a SOW (Statement of Work) was emailed to you that listed the expected results of the program. After a thorough review, we found that your products have exceeded expectations. Since your website was published 6 months ago, it has had ***** visits with 98.1% of those being new visitors. The Display ads averaged ****** impressions and 233+ clicks... read more
We signed a six-month contract with Hibu in April 2024. In October 2024, we reached out to cancel due to not receiving the leads they promised. They informed us that we couldn't cancel because the six months hadnt ended yet. We paused our account for 10 day's in September and we were still charged $3000 of our $4000 monthly plan, and that would be our second to last month. we agreed to pay for the extra $1000 for September, but they claimed we owed, another month because we were not billed for the full month, but we told the... read more
Business response:
Thank you for speaking with us regarding your concerns. We understand that you were disappointed in the performance results of your program. When we partnered with you, you received a Statement of Work that said you would receive a minimum of 300 clicks per month from your Display ads and a Search Click-Thru-Rate (CTR) greater than 1%. We exceeded expectations with over 800 clicks per month from the Display ads and a Search CTR greater than 1.5% with over ******* impressions. You were also concerned about another invoice in ... read more
Frequently asked questions about Hibu
How is Hibu rated?
Hibu has a 3.5 star rating with 800 reviews.
When is Hibu open?
Hibu is closed now. It will open tomorrow at 8:00 a.m.