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Hibu
- Marketing
- Cedar Rapids, IA
About this business
Location details
221 3rd Ave SE Suite 300, Suite 300,, Cedar Rapids, IA, 52401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
STAY AS FAR AWAY FROM HIBU AS POSSIBLE! Working with hibu has been the worst decision of my life. I worked with a sales representative, named *****. Who works in the **********/************* area. He is thee most slimest, fake, money hungry salesmen I have ever worked with. And to make it worse this individual is my neighbor that lives 3 houses down. On our first initial sit down meeting before signing up for the service, he asked me what my goals were, or what I would like to expect out of hibu. I said, "If I can get ***** ... read more
Business response:
We have attempted several times without success to contact you regarding your BBB Customer Review. It is our wish to answer your inquiry in a timely and satisfactory manner, so we ask that you contact our *************************** at **************. We can be reached Monday through Friday, 8:00 a.m. to 7:00 p.m. EST. As soon as we receive your call, we will be happy to review your inquiry.
Terrible company to work with No way to cancel your service without calling No people to be in touch with when you call back, getting redirected to a scam call center in ***** No results on the marketing they promise Fake 6 month obligatory contract to lock you in
Business response:
Thank you for giving us the opportunity to research your concerns. The products were working as they should be according to the statement of work you were provided with when you authorized the advertising. If you still want to cancel at the end of your minimum term the direct number to Client Success is ************. As previously stated, we are also happy to work with you on changes to your products. We look forward to hearing from you.
We had hoped HIBU would be the answer to our small business marketing. We were wrong! When we signed up with them, we were told they could help us get our ****** page going(it was taking forever to be verified) and they could set up a rule to have customer reviews collected by their software automatically transfer to ****** and ********* These were our 2 biggest hurdles and we were really excited when HIBU said they could handle it. After weeks of trying to fix the ****** issues and reviews, we were told the ****** rules cha... read more
Business response:
Thank you for bringing this matter to our attention. We take every complaint seriously and a full investigation has taken place. We apologize that you felt the need to contact the Better Business
All zeros for me. Ive been paying way too long and for nothing!!! Shame on me. They cant seem to get anything right over and over same problems. And they do nothing to make things right with me on all the money Ive spent with them. All I have is a high cost photo album my contact information is still not right after so many times asking them to correct it! Be aware dont waste your money. Time after time they said they would fix the problem but havent, and have no problem taking my money. Two thumbs down!!!!!Dont even waste y... read more
Business response:
Thank you for bringing this matter to our attention. We take every complaint seriously and a full investigation has taken place. We apologize that you felt the need to contact the Better Business
Absolutely horrible company. Classic fine print scam company. Over promises under delivers. Over priced. Locked into contract. Needs 15 days to cancel. Gave them 7 and I'm going to still be charged another ****. Lost my business forever. Definitely would not recommend. Nothing good to say about the company. Horrible. As soon as you lock into contract they got there 6 months of money and that's all they care about. Never using or recommending them to anyone. General terms and conditions say cancel anytime after your minimum t... read more
Business response:
Thank you for taking the time to speak with me today. Again, the results were compared to the statement of work that was sent to you and the products were working as expected. Without further information/documentation on what was promised and not delivered there would be no basis for an adjustment.
We cancelled our account two months ago. After we cancelled, we were billed again. We called Hibu and they informed us that we didn't cancel "everything". We again reiterated that we wanted to "Cancel Everything" on that phone call. A month later we received yet another bill. After yet another call, the same song that "the account cancellation wasn't saved this time" was their excuse. I guess let's see what they do now.
Business response:
Thank you for your understanding during our recent investigation regarding your advertising concern. We are sorry for any inconvenience you may have experienced and are pleased we were able to resolve the matter in a mutually satisfactory manner.
We had been working with Hibu for the past 20 years, of course they weren't Hibu back 20 years ago and have changed to become more of a digital company. As of June of 2022, they quit printing the phonebook and AUTO CONVERTED our account from printed ad to a digital listing verification(mobile boost?). Essentially verifying our info is correct on a variety of website. Hibu says they sent out an email and letter explaining this AUTO CONVERTION but I can not find any correspondence but they continued to charge my credit card th... read more
Business response:
Thank you for bringing this matter to our attention. We take every complaint seriously and a full investigation has taken place. We apologize that you felt the need to contact the Better Business.
They over promise and under perform, their rates are ridiculously high. And if you try to cancel your services you have to call a specific number that no one answers. Ive called over 15 times, emailed, called the main line to be forwarded no success. THEY SHOULD BE SUED! NEVER DO BUSINESS WITH THEM.
Business response:
Thank you for bringing this matter to our attention. We take every complaint seriously and a full investigation has taken place. We apologize that you felt the need to contact the Better Business Bureau. We hope you accept our apology in good faith and that we may one day do business together again.
I wish there was 0 stars! Total scam! I have canceled with them several times. They continue to bill. I have argued, they continue to bill. Finally reached someone to help me after I paid off the "monthly billing"...which they charge a service fee for....said no cancellation was put in! Then they "opened an investigation" on IF I canceled several months before. I have notes, dates, times, balance to pay off, when contract would end and my cancellation would be effective. Now, their "investigation" says I NEVER canceled!!!! *... read more
Business response:
Based on the research of your concern we have determined that no error has occurred. We appreciate your understanding during our investigation.
Frequently asked questions about Hibu
How is Hibu rated?
Hibu has a 3.5 star rating with 800 reviews.
When is Hibu open?
Hibu is closed now. It will open tomorrow at 8:00 a.m.