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Hibu
- Marketing
- Cedar Rapids, IA
About this business
Location details
221 3rd Ave SE Suite 300, Suite 300,, Cedar Rapids, IA, 52401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I signed up with this company for 6 months, in the last 4 months no rankings, no leads. What a waste of effort and monies. Can't wait to a go back to my prior web. They made promises and never delivered any, stay away from this company.
Business response:
Thank you for the opportunity to speak with our client regarding their concerns. Our clients concern was that we were not able to deliver on promises. When we partnered with the client, they were provided a copy of the contract and a Statement of Work that stated over the life of the Local Ranking campaign, they would see more leads due to better visibility on the search engines for the selected keywords. They were also advised that optimization takes time. The client was present at the consultation where information was gat... read more
I can't stand hibu at all. My husband was looking into getting some help with marketing for our shop. He put his number down and they called him the first time. My husband was really interested but at the time we didn't and still don't have the funds since we just opened up a few months ago. My husband then said that it would have to wait and maybe at the start of the new month we could do something, that HE would call them back. The gentleman then started talking and talking and my husband repeated himself again. Needless t... read more
Business response:
Thank you for the opportunity to speak with this client regarding their concern. The clients concern was that they were being contacted repeatedly by a Sales Representative.We understand that the client will reach out to our Sales Representative when they are ready, so we have marked them in our system as a do not contact. The client was satisfied with this resolution.
As the owner of a digital marketing agency representing a client in Boise, I am deeply concerned about the conduct of one of Hibu's employees, Eric *****, who is located in Southington, CT, and holds the title of Digital Marketing Strategist. You are my competitors so this is an ethical issue. Last night, Eric engaged with the AI chatbot on my client's site under false pretenses, claiming to be a potential customer. Our bot, designed to respond efficiently within 5 seconds and handle up to 25 prompts, provided clear answers ... read more
Business response:
Thank you for bringing your concern to our attention. We take such claims seriously. We have investigated your complaint and taken appropriate action. Furthermore, the review posted on your client's Facebook page has been taken down.
Only into day 5 with this company;and there wanting compleat access to my customers emails for marketing purposes. They changed my phone number to one of theirs and calling tela marketing calls lead . Calls that was already calling my number. Leads from them . I only wanted them to get ads on Google. Key words . But they started taking complete control of everything. They are not a trust worthy company. I told them they could have my 2000 dollars I paid just a week ago . But cancel the rest . Not to finish building any thing... read more
Business response:
We appreciate the chance to respond to our client's issues.Our records show the client had requested to cancel; however, they are still within the terms of their 6-month contract and cannot cancel. We understand that our client is concerned about Hibu using another number in their ads. When we partnered with the client, they were provided with a Statement of Work that explained that Hibu would provision Remote Call Forwarding (RCF) numbers used to track phone calls and texts our client would receive due to their marketing ca... read more
Terrible service. My sales rep Sue ********* and her boss Dave both quit because Hibu can't deliver on what she and her boss said they could do. I'm sure this happens a lot because they would not quit because of being pressured by only one account. You can never get in touch with anyone meaningful because they have a team to screen calls and then they put you into a hold que forever so you either hang up or they disconnect you after holding for 30 plus minutes. They will always try to transfer you to the Customer Succcess te... read more
Business response:
Thank you for the opportunity to speak with our client regarding their concerns. Our client’s concern was that we were not able to deliver on promises. After reviewing, we found their products exceeded expectations. Over the past year, their website had 8,923 visits with 96.8% of those being new visitors. There were 266 total engagements from calls, chats, form fills, etc. The Display ads averaged 47,667 impressions and 362 clicks per month, with expected results per month of 30,000 impressions and 135 clicks.The Social ads ... read more
If I could give 0, I would be inclined to give after very poor customer service, below-poor follow-up, and no concern for me as a client. It has taken too long to cancel service after my client removed the domain to his website from Hibu. My account was as over the 6 month minimum required. They were very happy to keep charging me regardless of the fact I had no website connected to their services. They showed no understanding or compassion that I kept being charged while I received nothing from Hibu. I made a request to can... read more
Horrible experience from the start My first sales rep Jacoby told me I would receive 4x times the amount of leads that i was getting from Facebook right away. (This was false) I was then told I had to sign a 6 month contract but could get out of it anytime if I called corporate( this was false) Ultimately I had to put my program on pause and go back to Facebook. Since I was not getting the leads I was expecting. My account became active again after about 6 months of being on pause Found out my original rep had left the compa... read more
Business response:
Thank you for the opportunity to speak with our client regarding their concerns. Our client’s concern was that we would not allow him to cancel.. Due to the client’s products being paused from September 2023 until March 2024, they cannot be cancelled until August 2024. We understand our client is also concerned over the return on their investment. When we partnered with the client, they were provided with a Statement of Work that stated the Search would maintain a consistent click through rate of 1% monthly which we exceeded... read more
I think they are very unethical! I want first start of saying they are scammers! They tell you they will get clients on the phone and or in your office and all you have to do is seal the deal! NONE OF THAT HAPPENED! I DIDN'T GET ONE CLIENT from there marketing scheme! They kept telling me, well we got you "this many" views! I can get views off of TikTok! I'm not here to get views! I didn't pay this money or a marketing company to get views. Second, I am a single mom raising 2 boys, a brand new business, and I put all our mon... read more
Business response:
We appreciate the chance to respond to our client's issue. Our records show the client had requested to cancel; however, they are still within the terms of their 6-month contract. Our client has been notified that a request to cancel can be made after the 09/23/24 invoice for their Smart Online Presence package. The Social and Search products are currently on pause so the request to cancel date is unable to be determined at this time. Our client’s concern was that they received no calls, however, there was no tracking number... read more
BEWARE!! Besides nonperformance and inadequate websites, it takes an act of Congress to cancel your account. The biggest waste of money and time ever. We cancelled our agreement after our 6 month contract numerous times. We had actually stopped using them after 3 months, but they wouldn't let us out of our contract. It has been another 3 months, and now they have to have a voice recognition program record me in order to cancel the contract. That is crazy. Every month I have to deny the credit card charges.
Business response:
We appreciate the chance to respond to our client's issue. Our records show the client had requested to cancel on 3/4/24, however they were still within the terms of their 6-month contract. When we partnered with the client, they were provided with a Statement of Work that stated the Social was to receive 35,000-51,500 impressions monthly. We met that with an average of 50,600 impressions monthly. All products are now scheduled to be canceled before the next invoice. We have attempted to contact our client in hopes of discus... read more
Frequently asked questions about Hibu
How is Hibu rated?
Hibu has a 3.5 star rating with 800 reviews.
When is Hibu open?
Hibu is closed now. It will open tomorrow at 8:00 a.m.