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Hibu
- Marketing
- Cedar Rapids, IA
About this business
Location details
221 3rd Ave SE Suite 300, Suite 300,, Cedar Rapids, IA, 52401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I'm very frustrated because I tried to cancel a year ago because I was not getting any new business from the Website that they created for my Etsy business, but they play tricks with you and never actually cancel your subscription. I thought it was cancelled until my ex-partner said he was still getting billed all these months but thought he was paying for something else. The Website primarily attracts solicitors trying to sell me their services. It has been a total waste of money and time. $603 per month is a total ripoff !... read more
Business response:
At Hibu, we take every concern seriously and we want to thank you for speaking with us regarding your concerns. We understand that you were concerned about cancelling the account. We have completed the cancellation of the products. After review, your concerns have been addressed, and we have sent you an email with direct contact details should you require further assistance. We strive to turn every complaint into a 5-star Hibu review.
Minimum effort put into account until we went to cancel - then everyone showed up and offered to help once we put them on the chopping block - the sales *** sat here and had to pull up an account where 1 ******** post and 1 ****** business update was posted in 6 months. Even his manager on the zoom call said "Yea.....That must have been an oversight on your account" Which basically means, "Yea you already paid us and signed the contract so we just have you by the B***S now. **** it up buttercup!" ********* worth of service. ... read more
Business response:
At Hibu, we take every concern seriously, and we want to thank you for speaking with us regarding your concerns. We understand that you were concerned about expectations and results. On 04/25/25, when the contract was authorized,a copy of the contract and Statement of Work were emailed to you that outlined the expected results. The expected results have been exceeded. You have five local ranking keywords, two that are at a current organic ranking of two, and the remaining three keywords are at a current organic ranking of th... read more
****************. I have been trying for months to severe my relationship with Hibu, but they have continued charging me and giving me the run around. The product they sold me had absolutely no return on my investment. They no longer return my calls, return my emails, and continue taking my money even though I have requested a cancellation of my account MANY times. This company is predatory and will deliver no results other than taking my money. be warned that you will not get what you are seeking from Hibu. I am now having ... read more
Business response:
At Hibu, we take every concern seriously and we appreciated the chance to respond to your issue(s). We strive to turn every complaint into a 5-star Hibu review. You have been a loyal client 9 months, which we value. When you authorized your contract on 01/28/25, a copy of the contract and SOW (Statement of Work) were emailed to you that included the expected results and our cancellation policy. A cancellation has now been processed for all products and services as you requested on the 11/03/25 call to Hibu Client Success, th... read more
This company tricked me into a 6 month advertising contract. When presented with what their reps had come into the store and said, they mentioned that they were sorry but the information was incorrect. Instead of cancelling the rest of the contract (4 months). Their team presented it as something I could cancel at any time, what I was signing would only allow them to run the ad for 6 months and charge my account, and that we would re-evaluate in 6 months. Typical bait and switch tactic and now I'm stuck. They also said I wou... read more
Business response:
At Hibu, we take every concern seriously and we appreciated the chance to respond to your issue. We strive to turn every complaint into a 5-star Hibu review. Our records show that you had requested to cancel, however you are still within the terms of your 6-month contract for your Search product. The Search product is currently on pause so we cannot provide the specific date the contract will meet the minimum term. You have completed two out of the minimum six months. Once you have completed the minimum six months a cancella... read more
Disappointing Experience-Poor Results and Misleading Promises.I signed up with Hibu expecting professional support and measurable results, but the experience was disappointing. The results were mediocre at best, and the customer service was frustratingly unresponsive. Communication was slow, and I often had to follow up multiple times just to get simple updates. What bothered me most was that several of the promises made during the sales process did not match the actual service delivered. "I will be meeting with you on a mon... read more
Business response:
At Hibu, we take every concern seriously and we want to thank you for speaking with us regarding your concerns. We understand that you were concerned about results of your program. On 04/23/24, when you authorized the advertising a copy of the contract and SOW (Statement of Work) were emailed to you and included the expected results of the program, through multiple budget changes you have exceeded the expected results. You were also concerned about the delays in communication and those promises that were not met. We have con... read more
Overpriced and Misleading Service This company failed to deliver on nearly every promise made. I allowed ample time for results, as they emphasized that success would not be immediate. However, the only noticeable outcome was a surge in spam calls after my business information was indiscriminately distributed online. The performance metrics they provided were misleading, as they did not filter out non-legitimate traffic or irrelevant leads. Despite repeated assurances from their sales representatives about generating local e... read more
Business response:
At Hibu, we take all concerns seriously and would appreciate the opportunity to discuss yours. Our goal is to turn every complaint into a 5-star Hibu review. However, we were unable to locate your account with the information provided. Please call us at ************ so we can address your concerns.
How does this place have a A+ rating?!?! There are minimal resolved complaints and the responses are just whoa. The company i work for is having the most difficult time with getting in touch with anyone to follow thru with promises made. Our representative has switched around 10 times in the past few years. If you look at the employee reviews on Glassdoor they talk about having to work 5 hours a week with no pay! And if they dont get their quota they get fired! Thats probably why the **** change so much. They are too busy pu... read more
Business response:
At Hibu, we take all concerns seriously and would appreciate the opportunity to discuss yours. Our goal is to turn every complaint into a 5-star Hibu review. However, we were unable to locate your account with the information provided. Please call us at ************ so we can address your concerns.
Absolute joke stay clear, promises promises no delivery. Save your money. They will be dealing with ***** now.
Business response:
At Hibu, we take every concern seriously and we want to thank you for speaking with us regarding your concerns. On 06/17/25,when you agreed to the advertising, a SOW (Statement of Work) was emailed to you that listed the expected results of the program. After a thorough review,we found that your products have exceeded expectations. Your Display ads averaged 490+ clicks per month, with expected results of 175 clicks.Your Search ads averaged a $4.64 Cost-Per-Click; the expected Cost-Per-Click results for your campaign(s) were ... read more
do not use them !!! they promised a lot of leads but my leads went down 50%. i tried call the office but was told to call my salesman but he would not call me back!!!!
Business response:
At Hibu, we take every concern seriously and strive to turn every complaint into a 5-star Hibu review. We have attempted to contact you in the hope of discussing your account further but have been unable to reach you. After review, we were unable to confirm your concerns. On 05/29/25, when you agreed to the advertising, a SOW (Statement of Work) was emailed to you that listed the expected results of the program. After a thorough review, we found that your products have exceeded expectations. Your Display ads averaged 517 cli... read more
Frequently asked questions about Hibu
How is Hibu rated?
Hibu has a 3.5 star rating with 800 reviews.
When is Hibu open?
Hibu is closed now. It will open tomorrow at 8:00 a.m.