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Hibu
- Marketing
- Cedar Rapids, IA
About this business
Location details
221 3rd Ave SE Suite 300, Suite 300,, Cedar Rapids, IA, 52401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Im a small, one-man electrical shop, and I want to share my experience so other small business owners can make an informed decision.Before signing up, I was very clear about my budget and expectations. I specifically asked if the amount I planned to spend would be enough to generate leads, and I was told it would work fine. Based on that, I moved ***********, after 3 months, I have not received a single legitimate lead or phone call as a result of Hibus service.Ive since tried to cancel, but was told Im locked into a 6-month... read more
Business response:
At Hibu, we take every concern seriously and we want to thank you for speaking with us regarding your concerns. We understand that you were concerned regarding campaign performance and lead volume. We have conducted a full review of the account to ensure expectations and delivery were aligned. Our review confirmed that a broader marketing package was initially recommended to better support your business growth goals; however, you elected to proceed with a reduced monthly budget to start and focus on a limited-service area. A... read more
The long story short is I used their services for years and didnt have a lot of bandwidth to see if it was working or not. Well, they convinced me to up my marketing campaign to around $4k/mo and we tried it for about 6 months. Little to no difference and I thought maybe it was just me guessing it wasnt working. So, we cancelled and have actually INCREASED our online presence WITHOUT the $4k/mo spend. Good riddance! Also, very little oversight on their behalf. Theyll be just as happy to have your campaigns run with 0 results... read more
Business response:
We appreciate the chance to respond to your issue. You have been a loyal client for over 4 years, which we value. We understand that you had ROI issues regarding your services with us. However, we don't see this reflected in the analytics present on your dashboard. A cancellation has already been processed as of December 2025 for all products and services and no further payments are required on your account.
Hired them in ********* to do my social media advertising. ********* messed up our marketing campaign for 3 months straight. We had enough and wanted to cancel. His response while laughing was I can mess up every month and theres nothing you can do, you signed a 6 month contract. One ad was a AI version of our building that was not approved by me!!! Once they get a contract signed you are dead to them.
Business response:
Thank you for sharing your concerns with us. We understand that you were concerned about the Social ads.We have reviewed your concerns with our production team and sales team. Based on that information, we have found all your concerns to be addressed and have emailed you with a direct number and email, should you have further questions or concerns.
My experience working with Hibu was extremely disappointing and ultimately a waste of my time, money, and effort. I was initially contacted and encouraged to switch from my existing website to one they would provide, which was presented to me as a free, optimized solution that would improve my business visibility. However, after signing, I later learned from another representative that I was actually being charged for the website in addition to the marketing service all along.Throughout our agreement, I raised repeated conce... read more
Business response:
At Hibu, we take every concern seriously and we want to thank you for speaking with us regarding your concerns. We understand that you were concerned about marketing that was done for the wrong city. We investigated and found that the Local Ranking's keywords were set up for "Preschools, *********, **", which reflected the city listed on the signed contract and statement of work. We understand you were also concerned with your cancellation request; we reviewed your account and found that you still have 1 more month left in y... read more
The services sold were not delivered on. The price we paid for the results was way overpriced. They shut our website off in the middle of a transition to a new website experts after 2 years and paying them close to $4,000+ monthly. When we asked questions about very specific things, they would not answer. The quality of the content posting and other items would be rated 1 out of 10. Once I decided to leave, they have been very difficult, rather than working with us on a transition. Very dissapointing I will review this compa... read more
Business response:
At Hibu, we take every concern seriously and strive to turn every complaint into a 5-star Hibu review. We have attempted to contact you in hopes of discussing your account further. After review, we were unable to confirm your concerns. We have sent you an email with contact details should you require further assistance.
I cannot even begin to explain how awful this experience has been. Do NOT use HIBU for ANYTHING. They are going to promise you the world and deliver you almost NOTHING. We decided to go with HIBU to get a better website and more marketing tactics. What we were promised: "Youll get one-on-one service and support from a dedicated, knowledgeable Hibu representative. Backed by a full team of marketing experts with years of experience, Hibu will build custom digital marketing campaigns that put your business in front of your loca... read more
Business response:
At Hibu, we take every concern seriously and we want to thank you for speaking with us regarding your concerns. We understand that you were concerned about the status of your account. We have completed the full cancellation of the account and there will be no further billing. We understand you were also concerned over a remaining balance owed; we have adjusted the balance to create the clean break requested. We are happy that we were able to reach a mutual agreement on this matter and are glad you were satisfied with this re... read more
I second the zero stars. Had us sign a 6 month contract that procured no valid leads for our business. Color scheme and any changes took weeks if not months to happen. VERY DISSATISFIED. When we tried to cancel our six month contract, at the six months, they said we had another "two months" of contract that we were responsible for (local ranking). That apparently didn't take effect right away and required we maintain the full contract for. SO our six months turned into eight, and I am not sure they will honor the notice then... read more
Business response:
At Hibu, we take every concern seriously and we appreciated the chance to respond to your issue. We strive to turn every complaint into a 5-star Hibu review. We understand you were concerned over changes to your website; our records show the changes were completed in a timely manner. Our records show that you also had requested to cancel, however you are still within the terms of your 6-month contract. A request to cancel can be made on 3/10/26 by reaching out to our Client Success team at ************.
I would leave zero stars if I could. The website design looked decent but there was absolutely no marketing done. Why did I pay so much money for a website that generated almost no leads. We get more business through word of mouth than their website ever got us.
Business response:
We appreciate the opportunity to address your situation, ***** We would like to resolve your situation with us. Unfortunately, we are unable to locate your account with the information provided. Please provide the Business Name, Address, Phone Number and Account Number for further investigation.
They take your money every month but do nothing in exchange UNLESS you buy one of the 1k monthly minimum plans. When you call they are patronizing and communicate as if they are incredibly helpful regardless of your personal experience. I wish I had cancelled sooner.
Business response:
At Hibu, we take every concern seriously and strive to turn every complaint into a 5-star Hibu review. We have attempted to contact you in hopes of discussing your account further but have been unable to reach you. After review, we were unable to confirm your concerns. We have sent you an email with direct contact details should you require further assistance.
Frequently asked questions about Hibu
How is Hibu rated?
Hibu has a 3.5 star rating with 800 reviews.
When is Hibu open?
Hibu is closed now. It will open tomorrow at 8:00 a.m.