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Findlay Toyota
- Automotive
- Henderson, NV
About this business
Location details
7733 Eastgate Rd, Henderson, NV, 89011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 10:00 p.m. | |
| Tue | 7:00 a.m. to 10:00 p.m. | |
| Wed | 7:00 a.m. to 10:00 p.m. | |
| Thu | 7:00 a.m. to 10:00 p.m. | |
| Fri | 7:00 a.m. to 10:00 p.m. | |
| Sat | 7:00 a.m. to 10:00 p.m. | |
| Sun | Closed |
This is for the service department. The sales department was excellent and they support my Local Military order of the purple heart Chapter 730. John Barr gave us an excellent deal personally. We had our 2024 Grand Highlander in for the airbag replacement recall and the hard plastics in the rear side cargo areas were really scratched up. Didn't realize it till later but we hardly use the car. We use it less then 2500 miles a year!
Business response:
Hello Capiltony, Thank you for sharing your recent service experience with us. Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every appointment. We're sorry that your experience did not quite match your expectations. We would like to discuss this matter with you further in order to make it right. Please contact our Customer Relations Manager Kelly Thomas at : Kellyt@findalyauto.com or her direct ph # is 702 566 2582. We are truly sorry for the inconvenience and look fo... read more
Waiting to long for the service bestia appointment . Send my be text the recommendations is for me not professional. And the car was received back dirty in the interior , with debris..
Business response:
Roberto, Thank you for sharing more details with me today regarding your recent service experience. I m glad that we were able to help resolve the concerns that you had and be able to get you back on the road again. We are truly sorry for the inconvenience and hope that your service credit voucher that we issued will make things right K Thomas - Customer Relations Manager
it took 3 hrs for a green service done. also the dealer only gave me 19% discount, even though I showed him the coupon at the beginning and empasized several times.
Business response:
Findlay Toyota was able to resolve the customers concerns and honored an additional service credit voucher .
Salesperson was fine. However, i’ll has been 13 days since I paid Findlay to register my new vehicle and I have yet to hear a single word about the status. My temporary registration expires in a week and a half. I would appreciate an update.
Business response:
Ronnielennon Thank you for the updated information. We will forward your message over to Gaye our Customer Relations Manager of you can contact her directly at : Gotey@findlayauto.com
Well for one I was given the wrong car when told my car was ready. I was then told that my oil pan was broken while oil change happened… leaving me without a car I was not able to go to work the day of the service and the day after. When I was told my car was ready I was still asked to pay for the service which I felt was beyond insane. Very unfortunate due to the fact I had been a loyal customer here for 2 years now.
Business response:
Hello jaxz2000, Thank you for your feedback. After reviewing your repair order it was determined that your oil drain plug for your 2010 Camry with over 119,154 miles was stripped which was determined to possibly be caused from the high mileage on your vehicle. As a courtesy for the misinformation that we provided to you that your vehicle was ready for pick up we did not charge you to replace your oil pan and your oil change was also complementary. It was communicated with you that we would have your new oil pan installed the... read more
Had to wait over two hours for routine service. My 2018 Highlander has about 13500 miles on the odometer, and this service department informed me that the constant velocity covers -CV boots -needed replacement for $1500. About two days after this service, the check engine warning illuminated. In the course of the last twenty years, I purchased five vehicles at Findlay Toyota: 2 4-runners, FJ-Cruiser, RAV-4, and the Highlander. I have lost complete confidence of Findlay Toyota; and will not return to their service department ... read more
Poor time management lack of communication not horrible but needs improvement they would not communicate with me directly they quoted me 30 minutes to an hour I was at the dealer for almost 4 hours
Business response:
Hello, Thank you for bringing this matter to our attention. We're sorry we failed to meet your expectations We take all reviews seriously and will use them in our continuous improvement efforts. We are truly sorry for the inconvenience and hope to offer you better service/ better experience in the future.
I have the complaint that whenever I go to the dealer there is always something that needs repair and many times it is not necessary. They told me it needs tires and alignment, when I already did it. There was one time when they recommended doing a job that had already been done by the previous service, I discussed this with a service person. And the last thing is that in the last service, they told me that there is an oil leak and that the repair is almost $5000, I can't believe that a Toyota car starts to break down so soo... read more
Business response:
Juan, Thankyou for sharing your recent service visit. We’re committed to providing fast and friendly service at a fair price and we do apologize if this was not communicated in the way it should have been.
Received an oil change. Brought car home and parked. Next morning oil leak underneath car on driveway. Called dealership closed on Sunday not able to take care of.
Frequently asked questions about Findlay Toyota
How is Findlay Toyota rated?
Findlay Toyota has a 4.6 star rating with 18,294 reviews.
When is Findlay Toyota open?
Findlay Toyota is closed now. It will open tomorrow at 7:00 a.m.