This profile has been claimed by the business owner or representative.
Findlay Toyota
- Automotive
- Henderson, NV
About this business
Location details
7733 Eastgate Rd, Henderson, NV, 89011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 10:00 p.m. | |
| Tue | 7:00 a.m. to 10:00 p.m. | |
| Wed | 7:00 a.m. to 10:00 p.m. | |
| Thu | 7:00 a.m. to 10:00 p.m. | |
| Fri | 7:00 a.m. to 10:00 p.m. | |
| Sat | 7:00 a.m. to 10:00 p.m. | |
| Sun | Closed |
Went in for an oil change and someone threw away my gated community sticker permit thinking it was a mileage reminder. Absolutely pissed that I have to go through this.
Business response:
Hello Thank you for your feedback . We’re sorry for the loss of your community sticker. Please let us know how we can replace it. Please contact our Customer Relations Manager at:Kellyt@findlayauto.com
Went to Toyota to exchange a battery that was still under warranty. I was told to pay 50% for battery with a 84 month warranty. My battery die after 3 years of use. I was under the impression that the battery would be exchanged free of charge because of the warranty. I am not happy with Toyota.
Business response:
Rsoria, Thank you for your feedback. We're sorry for any miscommunication regarding your battery. We have notified your service advisor who will be reaching out to you to discuss the warranty on your 3 yr old battery. If you have any questions, please contact our Customer Relations Manager : Kellyt@findlayauto.com
Technical/mechanical staff needs to pay attention in any small stuff to put it in place where belong ., they should make sure to put it back in placed.. damage start s in stuffs small not in placed sometimes it may lead to or it may result in accident., example air of the tire simple but may lead blow out the tire , definitely not right to have the 2 of tire on the left side air have 38 air tire and 2 on right have 34 ., that’s my second time experience. That’s all
Business response:
Genecordova, Thank you again for taking the time to share your feedback. – We would like to invite you back to the dealership to inflate your tires to the factory recommendation . We apologize for the inconvenience and will use your feedback in our continuous improvement efforts
20 minute wait to see a service advisor as the first car in the bay. 3 hour total wait for an oil change. All with an appointment at 11am. I will not be back.
Business response:
Thank you for sharing your recent service experience with us. We're sorry that your wait time took longer than promised. We know your time is valuable and we apologize for the inconvenience this may have caused you. Your feedback helps us improve our processes and better serve our customers. We take all reviews seriously and will use them in our continuous improvement efforts.
Everything was good except. The customer service. The person that helped me. he's no happy, like a robot very serious. No people scales.
Business response:
Thanks so much for sharing your experience with us. We appreciate your positive feedback. It's our goal to always provide the best service possible. Your satisfaction is our top priority, and we look forward to servicing your vehicle again soon.
First of all Jordan didn't help me this time. Kai did. 2nd I was offered a loaner car but ther3 were none available. 3rd I just got my drums replaced, $100 part $250 in labor. Been coming there for 13 years but I'll be getting service somewhere else going forward
Dealership is nice. Service took too long for a tire balance and rotation with air filter replacement. 3 hours.
Business response:
Doctordru, Thank you for sharing your recent service experience with us. We're sorry that your wait time took longer than promised. We know your time is valuable and we apologize for the inconvenience this may have caused you. Your feedback helps us improve our processes and better serve our customers. We take all reviews seriously and will use them in our continuous improvement efforts.
No one there tells the truth or tells you about the hidden costs that are added on
Business response:
BARB.LV50, Thank you for your leaving your 1 star review. We would like to learn more details about your recent service visit . Sharing your valuable feedback helps us to improve our processes and better serve our customers. Please contact our Customer Relations Manager who will be able to further assist you . email Kellyt@findlayauto.com.
Service center doesn’t care to call when they are finished the service and they really don’t care
Business response:
Thank you for your feedback . We're pleased to have been able to assist you, though it's clear we have areas that need improvement. We're committed to excellence and would greatly value any further feedback you could provide. Ensuring your complete satisfaction is important to us, and we hope to have the opportunity to demonstrate this in the future. Please email our Customer Relations Manager with more details at : Kellyt@findlayauto.com. Ensuring your complete satisfaction is important to us. We're here to help !
Frequently asked questions about Findlay Toyota
How is Findlay Toyota rated?
Findlay Toyota has a 4.6 star rating with 18,294 reviews.
When is Findlay Toyota open?
Findlay Toyota is closed now. It will open tomorrow at 7:00 a.m.