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Findlay Toyota
- Automotive
- Henderson, NV
About this business
Location details
7733 Eastgate Rd, Henderson, NV, 89011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 10:00 p.m. | |
| Tue | 7:00 a.m. to 10:00 p.m. | |
| Wed | 7:00 a.m. to 10:00 p.m. | |
| Thu | 7:00 a.m. to 10:00 p.m. | |
| Fri | 7:00 a.m. to 10:00 p.m. | |
| Sat | 7:00 a.m. to 10:00 p.m. | |
| Sun | Closed |
Mechanics are incompetent they broke my studs and played dumb also the service tech knew and played stipid
Sales was great. Everything else was a nightmare finance,delivery of truck. Would definitely hesitate to recommend
Trash bad customer service from the front office Lady trash the way she treats customers
Business response:
Ervin, Thank you for your feedback. As a valued customer we would like to learn more about your recent service experience. We're here to help. Please contact our Customer Relations Mgr. Kellyt@findlayauto.com. Thank you
Having been a Findlay customer for some 20 years, yesterday was by far my worst experience. My two-hour appointment turned into four hours with absolutely no communication for the first three-plus hours. The $325 estimate turned into $1600. I finally retrieved my vehicle and left without the repair. Two individuals outside of the service department did stop by when they saw how long I was waiting to check on me, which I appreciate. You can do better than this Findlay.;
Business response:
Hello Busterneel, Thank you for your loyalty and for sharing your experience with us. We take all reviews seriously and want to first apologize for the lack of communication from your advisor. In order to avoid this from happing again We would like to get more information from you. If you could please contact our Customer Relations Manager at Kellyt@findlayauto.com , where here to help. We look forward hearing back from you soon.
DO NOT TAKE YOUR VEHICLE TO SERVICE HERE, They do a horrible job, they dont pay attention to the work they do, they have lazy incompetent employees, They dont honor warranties, and they dont own they own employees mistakes, they ruined my vehicle accessory that cost me over $1600 and kept my vehicle for 3 days without getting any work done. SAVE YOURSELF A HEADACHE AND DO NOT TAKE YOUR BUSINESS TO FINDLAY TOYOTA SERVICE DEPARTMENT.
Business response:
John M, We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to discuss this with you further. Please contact me directly at Kellyt@findlayauto.com or simply reply to this email. Thank you for making us aware of this situation. I look forward to hearing from you.
Had a 2pm appointment, was told on arrival there was a two hour wait, and since I’m waiting anyways I could get my alignment done in the same timeframe! I find it disconcerting that I had a scheduled appointment yet still had to wait in the queue for my service to be done. I also find it disconcerting that adding an entirely different maintenance could still end up taking the same amount of time as my scheduled maintenance? I ended up waiting three hours for standard 5 month maintenance. I was also charged $60 for the servic... read more
Business response:
Will, I’m sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion. Please contact our Customer Relations Manager at Kellyt@findlayauto.com. We're here to help resolve any issues that you still may have.
Waited 2 hours for oil change even with appointment. Not happy at all.Is not normal.
Business response:
Hello Vivirs, Thank you for sharing your recent service experience with us. We're sorry that your wait time took longer than promised. We know your time is valuable and we apologize for the inconvenience this may have caused you. Your feedback helps us improve our processes and better serve our customers. We take all reviews seriously and are using them in our continuous improvement efforts. We value you as our customer and look forward to exceeding your expectations in the future.
When I turned on my truck the light for service still onThey forgot to reset it.
Business response:
Abel. Thank you for your feedback. We're sorry that your reset light was not updated. If you have time please stop by the service department and we will take care of it for you. Sorry for the inconvenience.
Service has gone downhill. Over the years Findlay has always been much better. What happened?
Business response:
Laurafairchild79, Thank you for feedback. In order to learn more about your recent service visit Please contact our Customer Relations Manager so that we can learn more about how we might better serve you in the future. Kellyt@findlayauto.com
Frequently asked questions about Findlay Toyota
How is Findlay Toyota rated?
Findlay Toyota has a 4.6 star rating with 18,294 reviews.
When is Findlay Toyota open?
Findlay Toyota is closed now. It will open tomorrow at 7:00 a.m.