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Findlay Honda Henderson
- Car Dealers
- Henderson, NV
About this business
Location details
933 Auto Show Dr, Henderson, NV, 89014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Took my car there at 12 for a recall picked it up 4 hours later for them to not do anything to my car and waste my whole day PLUS NO CAR WASH? lol my first time taking my new Honda to Honda and I definitely felt the downgrade from the car it’s self and the service department.
Business response:
We're sorry to hear about your experience and would love to get to the bottom of it with you. We sent you a private message.
Normally service is good here. But my last service there seems to be some slight damage done to my car
Business response:
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Extremely disappointed. Collision mitigation system not working so I took it into Findley Honda Henderson. The service tech said that the radar was out of alignment, due to front end impact. This van is brand new and has not had any front impacts. They wanted almost $500 to align this.
Business response:
Thank you for providing this feedback, Holly, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
I had an appointment with Darnell to look at the new accord and wanted the out the door costs. I took in my car to get the trade in value, which for one was absolutely ridiculous. The test drive part went fine, but during the process he was making some slick comments here and there. He spoke to me as if I didn't know what I was talking about and I made it clear I have done this before and know how it works, either I get a better price or I am out. They played too many games and kept coming back with xx numbers so I asked for... read more
Business response:
This was back in March of this year.
First time came to this dealership and bought a used 2019 Acura MDX. Darnell took me to test drive. I asked that this car has no spare tires. He said some cars run on flat tires. Call Acura dealership and told the car should be tow when tire is flat. Or a spare tire kit for that model is $500. Only after the sales done and about to drive off the lot, Darnell told me there is only one key. I was upset because this should be disclosed to customer during the sale. I went back the next day. They said they will find the previous ... read more
Business response:
We're sorry that you didn't have a completely satisfying experience, Meggie. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Shane mosting@findlayauto.com
I’ve been a loyal customer of this dealership for over 15 years, but sadly the experience has gone completely downhill. What used to feel like a trustworthy place to buy and service cars has now turned into an unprofessional, frustrating, and frankly predatory environment. During my most recent visit, I encountered miscellaneous line items they could not explain, and when I questioned them, I was met with vague answers and dismissive attitudes. It’s especially concerning how predatory their behavior has become toward women, ... read more
Went in for routine maintenance, all I needed was an oil change and tire rotation! Low mileage and no known issues except the maintenance light was on. Made a morning appointment and I was on time. My advisor was Anthony Carmona who didn’t really introduce himself in the beginning and I didn’t know his name till end. He just basically confirmed appointment asked what I wanted done and he immediately gave me Honda recommendations. He said he would call me when it was ready. No probing questions like if I was going to wait or ... read more
Business response:
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Very disappointing. The vechicle was advertised as being available. The car was actually in the service bay with an issue with one of the front wheels. The agent wanted to sit down and chat however i asked to see the vechicle first and only then they was advised of the issue with the car. The sales rep could have advised me when we were on the phone as well as the person assigned to assist when i arrived. Actually had to drag the info out of them by insisting on seeing the vechicle of interest while sales attempted to deflec... read more
Business response:
Thank you for providing detailed feedback about your experience. It is disappointing to learn about the challenges you faced during your visit. Your comments are valuable to us, and we take them seriously as they help us improve our customer service. We apologize for the inconvenience you encountered, especially regarding communication about the vehicle's availability and the interaction with our sales representative. We will use your feedback to address these issues internally and ensure a more professional and transparent ... read more
Atrocious operation. Tried to scam us for a service that should be covered by warranty. If we had not reacted strongly, we would have been charged $6000. They still essentially stole $400 from us. They constantly email and text customers to bring their vehicles only to be scammed. Stay away. We will never go back!
Business response:
Thank you for bringing this to our attention, Sean. It's concerning to learn about your negative experience, and we regret any distress this situation caused. We are committed to resolving such issues and maintaining transparency in all our services. Please contact us directly so we can investigate this matter further and work towards a resolution. Your feedback is crucial for us to make necessary improvements and ensure our customers are treated with fairness and respect.
Frequently asked questions about Findlay Honda Henderson
How is Findlay Honda Henderson rated?
Findlay Honda Henderson has a 4.7 star rating with 11,551 reviews.
When is Findlay Honda Henderson open?
Findlay Honda Henderson is open now. It will close at 9:00 p.m.