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Findlay Honda Henderson
- Car Dealers
- Henderson, NV
About this business
Location details
933 Auto Show Dr, Henderson, NV, 89014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
This is the second time that I been quoted prices for work that didn't need to be done. I have been lied to each time I have been in your dealership. The first time $671 for window regulator. It wasn't broken. The second time for a oil pan $1,500.00! Nothing wrong with the oil pan. Since when does an oil cost that much money?
Business response:
Thanks for sharing about your experience with Findlay Honda Henderson. We appreciate your business and hope to see you again soon!
I'm still waiting for my seat belt replacement for 3 weeks now and I use my car for a living and they can do nothing about it. I've been a loyal honda customer and we bought my 2023 Pilot elite from this delearship and have been using their services even for my older Honda. Now, I can't use my car and I have family to feed and bills to pay and 3 weeks out of work and their resolution is to wait. No ETA, no assurance, just wait. They can't even offer to lend me a temporary car to use. It's all good when your spending your mon... read more
Business response:
PB004845 Looking up for reasons for the delay wont help me pay my bills and feed my family but there you go.
A few items from my car tires are missing 2 of my metal value stems are missing One of my lug nuts are missing as well
Business response:
Thank you for this feedback, Steven. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Went for a simple oil change and and Findlay attempted to be sell $2000 worth of superfluous services. Not only that but the car was leaking and had to be repaired due to Findlay’s error. We are done with them. Second horrible experience in a row.
Business response:
Camby, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. I sent you a private message as well. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned, and we would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Price keeps changing every time we go, the experience is awful and we are not treated with respect or prioritized the correct way when our vehicle is being worked on. The employees just dont seem to care about us or our vehicles anymore. The guys we used to work with here were incredible, and ever since one of them moved departments and the other changed careers, everyone else we get makes us not want to come back...
Business response:
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Since I recently moved to Henderson, rather than going to my usual AutoNation Honda East, I went to Findlay Honda Henderson for an oil change and a recall of my civic wheels & tires. Antonio C., a service consultant, said it may take up to 1.5 hours for my car to be ready. So I took a seat in the waiting area. I then received a txt that said if I need anything throughout my service visit, pls reply to this txt - Antonio. So I waited and waited. After 1.5 hours, I replied to that txt, and asked how much longer will this take?... read more
Business response:
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. I sent you a private message for more details. Thank... read more
Very nice but really annoying when it came down to wanting to make a smart decision...
Business response:
Thank you for your review, Xavier. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. I sent you a private message.
Service rep did not check what maintenance plan we had before quoting price. Then the price he said it would be once we informed him was greater than what was quoted. Sale had to be re rung because no adjustments were made to adjust for out prepaid maintenance plan. We were charged also for cabin air filter which was not authorized
Business response:
Nancie, We're sorry to hear about your experience and would love to get to the bottom of it with you. Please check your direct messages.
Unacceptable that I was at the dealership for the same issue that was resolved a few months ago and the same issue arose again and I was told I would have to pay 7x the price for repairs. Should have been resolved the first time or fully comped for this recent occurred.
Business response:
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Frequently asked questions about Findlay Honda Henderson
How is Findlay Honda Henderson rated?
Findlay Honda Henderson has a 4.7 star rating with 11,551 reviews.
When is Findlay Honda Henderson open?
Findlay Honda Henderson is open now. It will close at 9:00 p.m.