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Findlay Honda Henderson
- Car Dealers
- Henderson, NV
About this business
Location details
933 Auto Show Dr, Henderson, NV, 89014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Service person disappeared. Car finished but was not notified even though I was waiting. Car was finished for over 2 hrs when I inquired as service person did not respond to texts
Business response:
Bill, we're sorry to hear about your experience. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Flat tire after your turned off the tire pressure light. Problems internally about who.pays for my windows tint and camera install
Business response:
4 trips to the dealership in the first two weeks. 6 trips in 5 weeks
Not good at all . I have already wrote a review . And still no response back on the issue.
Business response:
Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
If I knew how much you were charging me, I would not got the car. What you charged me, I could of got a new car
Business response:
Vjolley18, Thanks for sharing about your service experience. I am so sorry that they did not share the cost of the service. I will be talking with our service managers about this and hopefully this is never an issue moving forward. Thanks again and have a great day!! mosting@findlayauto.com
Dealing with mike was problematic from the minute we came in. Tried to sell me on the wrong payment. Lied multiple times. But the best was making a deal with me for 1.5% financing. Signed the deal only to find out the deal doesn't exist. Jason in finance was great working to make it up to me. Mike is the slimiest sales guy I've ever met in my life. More to this story but too much to text.
Business response:
Kylie, I am so sorry to hear about this sales experience. I am glad to hear that Jason was trying to work with you make it up to you.
I was sold a vehicle with issues and they refuse to help fix them They are rude and do not care about their customers
Business response:
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
The service here is okay. Things would be a lot better if they weren't constantly trying to get me to sell my Accord 2.0t Sport and then try to convince me to buy a Civic. It's not going to happen. I even tell them to put notes on my account. Do not ask to buy my car. They still do it. If this keeps up I'll go elsewhere to service my Accord.
Business response:
Thank you, Walter, for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. I will contact with our Service Acquisition team to make sure they are not reaching out to you about your accord. Thanks!
I was very clear on what color I wanted. Adolfo sold me what he was in a hurry to sell. After I said I was going to return this vehicle and purchase the right color and more expensive vehicle I was told either I keep the 1st vehicle or Honda Henderson would call a tow truck. Honda Henderson was not listening to me over and over.
Business response:
Providing a positive experience is our top priority, and we're sorry that we failed here.
Everytime I got recall service had issue after the service, first tire, now Code:TCN2
Business response:
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Frequently asked questions about Findlay Honda Henderson
How is Findlay Honda Henderson rated?
Findlay Honda Henderson has a 4.7 star rating with 11,551 reviews.
When is Findlay Honda Henderson open?
Findlay Honda Henderson is open now. It will close at 9:00 p.m.