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Findlay Honda Henderson
- Car Dealers
- Henderson, NV
About this business
Location details
933 Auto Show Dr, Henderson, NV, 89014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I made an appointment on Sat 5/11 to have my 2021 Honda Passport serviced for a routine oil and tire rotation service. We added on a wheel alignment and the process was supposed to take 2 hours. At the 2 hour mark I had not received any notification. I went to look for my service advisor and when I found him he said they were running behind and it would be another 45 minutes. At the 3-hour from my service appointment mark my vehicle was still not ready. I still at this point had not received any communication and I went to g... read more
Business response:
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Shane mosting@findlayauto.com
I took my car for a windshield replacement and they make a mess, sketches that I did not have and some other issues…. Not good at all
Business response:
We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Shane mosting@findlayauto.com
I wanted to share my experience with the service department. Before coming in, I called and spoke with someone who had no issue with my request to have a vehicle inspected and even scheduled me an appointment. However, when I arrived, I was told there was no appointment on file, which was frustrating and confusing. During my visit, I interacted with Carlos in the service department. He did complete a basic inspection for me at no charge, which I appreciated. However, the interaction overall felt uncomfortable, as he came acr... read more
Business response:
We're sorry that you didn't have a completely satisfying experience. If you don't mind reaching out to us directly, we'd love the opportunity to learn more and address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Shane mosting@findlayauto.com
Taylor was exceptionally awful. Provided diagnostics report showing everything was fine. Pulled up my vehicle with lights on my dashboard and asked if I remember these lights being on when I provided my vehicle without them on. Proceeded to let me know I was liable for an issue that happened under Findlay Hondas care. Time stamped the diagnostic code under their care and still had the audacity to ask if I had an extended warranty to cover it. Followed with “this is a known issue for these cars” when he just told me and hande... read more
Business response:
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Shane mosting@findlayauto.com
Well, it took longer than expected and the technicians working on my car broke a piece of my personal property in the car and didn't say anything about it. So you're lucky I rated you fair.
Business response:
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. I sent you a private message.
Told I needed all this unnecessary work to be done on 2 yr old Honda. Very overpriced.
Business response:
Dpitche, I am so sorry that this experience happened in service. We are working to improve so this will definitely be looked into. Thanks again. Mosting@findlayauto.com Shane
Took my vehicle in for second oil change and received it with all the 4 rims scratched and gas door as well
Business response:
Isrloper, I am so sorry to hear about this experience and I have asked the service managers if they were aware of this issue? Mosting@findlayauto.com Shane
I brought my car in to be looked at after condenser repair and compressor repair and air-conditioning still not working (at another shop) I explained that the AC was still under warranty and the dealership tried to charge me almost $570 just to start the diagnostics I took it to another shop and the AC switch got repaired for $20 Horrible waste of an entire day that I took off work and I will never do business with Finley Honda again
Business response:
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Honda pilot serviced but they wouldn't clean my windows though I requested. Offered $250 service to have vehicle serviced when I just wanted my window cleaned
Business response:
We're sorry that you didn't have a completely satisfying visit. Would it be possible for someone from our management team to reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Frequently asked questions about Findlay Honda Henderson
How is Findlay Honda Henderson rated?
Findlay Honda Henderson has a 4.7 star rating with 11,551 reviews.
When is Findlay Honda Henderson open?
Findlay Honda Henderson is open now. It will close at 9:00 p.m.