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Capistrano Volkswagen
- Car Dealers
- San Juan Capistrano, CA
About this business
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, California. We have grown to be become one of the largest VW dealers in the nation (35th in new vehicle sales and #7 for Certified Pre-Owned VW in 2014 - out of 645 dealers). Our success has been made possible due to our award winning team, working together to live our mission statement while fulfilling our vision to become the "Undealer"; to be different and better than what our customers and ... read more
Location details
32922 Valle Rd, San Juan Capistrano, CA, 92675, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"Dells customer experience " On time and the cost was exactly as estimated... kept me informed on the progress .... even sent me a video covering the work that was done... The service department was the best I have ever experienced before!
Business response:
Thank you for the 5-star rating, we appreciate all of our service customers and are so glad you were sent the video! Kate
"Dead Battery - covered under warranty" Really pleased with recent service visit. Car was serviced quickly and professionally. Work was done thoroughly and car is as good as new. Thank you for taking care of me.
Business response:
Hi Bryan! Thanks for your feedback on your recent visit. We are glad to hear that you were serviced quickly and professionally. We hope to see you back again in the future for any additional vehicle maintenance. Kate
"Oil change" I made an appointment, showed up and Fred Evans (my service adviser) was waiting for me, took care of me right away and my oil change was done in no time. Thanks for the great service!
Business response:
Thanks for the 5-star review! We're happy to hear that Fred provided you with a positive and efficient service experience and that you left Capistrano Volkswagen a happy customer! We truly appreciate your business and hope to see you again soon - Kate
" Chuck Lilly was awesome!" Chuck was awesome. We purchased two Jettas and a Beetle over two days. The information was fair and when I brought up a concern Chuck handled as if it was his own. We felt our concerns were important. I would recommend Chuck Lilly if you want to buy a VW.
Business response:
Thanks for sharing your experience at Capo VW! We appreciate you trusting us with the purchase of not just one, but three VW's! We will share your wonderful feedback with Chuck and the sales team and hope you will see us again for any future automotive needs. Enjoy your new vehicles - Kate
"Excellent as always!" Fred always gives excellent customer service, and I can count on my cars to be treated with care and professionalism. I am always satisfied. Thanks Fred!
Business response:
Thanks for the the 5 star review and recommendation. We appreciate your continued loyalty. Thanks for being part of the Capo VW family! Kate
"Capo VW is an excellent dealership " I’ve been going to Capo VW for 19 years since buying my first Passat. Always a positive experience. I really like the new video of the mechanic’s overview of repair needs.
Business response:
Hi Jackie, Thank you for taking the time to write this great review! We value you as a long-term loyal customer and are pleased you liked the video overview we supply of service performed. Please come visit us if you need anything else, be it service or sales. Kate
"Professional, efficient service" It was 10K planned service. Arlene Mack was very good to service of Tiguan as smooth as possible Him and technician who was working on this car deserve the highest mark : 10 on scale from 1 to 10
Business response:
Thank you for the kind thoughts and five-star rating regarding your recent experience with Arlene and the rest of our service department! It is great to know that your service went smoothly. We hope to see you back again in the future for any additional vehicle maintenance! Kate
"Amazing people and products" Impressed with team's professionalism. They listened to our needs and found a solution that worked for us and all in one day. Thank you!
Business response:
Hi TraceyAnn! Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again down the road. Kate
"As Always- Top Notch service" Love you guys!, Thanks for all you do, not only servicing the car, but clean and bright wait area, with coffee/ hot chocolate, in a very friendly environment...winning combination! Thanks again... Claudia
Business response:
Hey Claudia, thanks for your continued loyalty and kind words. We appreciate you being part of the Capo VW family. Kate
Frequently asked questions about Capistrano Volkswagen
How is Capistrano Volkswagen rated?
Capistrano Volkswagen has a 4.9 star rating with 2,476 reviews.
When is Capistrano Volkswagen open?
Capistrano Volkswagen is closed now. It will open at 9:00 a.m.