This profile has been claimed by the business owner or representative.
Capistrano Volkswagen
- Car Dealers
- San Juan Capistrano, CA
About this business
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, California. We have grown to be become one of the largest VW dealers in the nation (35th in new vehicle sales and #7 for Certified Pre-Owned VW in 2014 - out of 645 dealers). Our success has been made possible due to our award winning team, working together to live our mission statement while fulfilling our vision to become the "Undealer"; to be different and better than what our customers and ... read more
Location details
32922 Valle Rd, San Juan Capistrano, CA, 92675, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"good people but takes to long" People at Capo are knowledgeable and courteous. Takes too long to buy out lease. 3.5 Hrs. Should be much quicker. I was already pre-approved by my credit union before I showed up. Had to utilize CUDL and start the application all over again.
Business response:
Hi Mark, Our sincere apologies for the wait time. Thank you for your feedback so we can make an improvement moving forward. Kate
"Service to my 2016 VW Touarge and 2009 VW Jetta" Fred has always been head and shoulders above all in customer service, receptive to your vehicle service needs and a true representation to the dealership over all.. You will not be disappointed using Fred Evans as your Service Manager.
Business response:
Hello, Thank you for the kind thoughts and five-star rating regarding your recent experience with our service department! We agree that Fred is a great asset to the team. Thank you for your continued business, and we hope to see you again. Kate
"Brads the best" I always prefer brad/ he’s honest and has always taken care of me - I’ve been taking my car there for over 6 years and have always had the best experience with him
Business response:
Hi Branden, Thank you for taking the time to review us! We are glad to hear that Brad takes great care of you during your visits. We hope to continue to earn your business in the future. Kate
"Friendly and efficient" I have been incredibly pleased with service at Capistrano VW over the years. Each serviceman is friendly and incredibly efficient. Service is timely and clean.
Business response:
Hi Sue Ann, Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent service visit with us. We look forward to seeing you back again in the future. Kate
"Excellent service experience " Came for service and Fred was immediately available to help with all issues. Faculty was great too. I will be back again. Thanks for the great experience
Business response:
Hi Wendy, thanks for taking the time to leave a review! It's wonderful to know that Fred was able to help you out and that your visit to the Capo VW service department was pleasant and timely. We truly appreciate your business! Kate
"Flat tires" Amazing service, apparently had a second tire punctured, helped me patched it asap for free 🔥 definitely coming back for the quality of service from Volkswagen!
Business response:
Thank you for taking the time to share your experience! We appreciate your business and look forward to seeing you again!! Kate
"Great service - fast and efficient " Thank you again for making an inconvenient task so easy and efficient. Great service, great team! I have a dealership closer to my work, but find that coming to Capo is worth the drive and time.
Business response:
Hi Kelly, thank you for your great feedback! It's great to hear that you've had such a positive service experience at Capo VW and your kind words about our team are much appreciated. We look forward to seeing you next time! Kate
"Awesome " This is our third purchase from this dealership and for a reason. The buying experience has always been so made so easy and smooth. They actually make buying a car a pleasant experience!!!
Business response:
Thank you for your wonderful review! Customer satisfaction is our top priority and it's great to hear that you've purchased not just one, but three cars from Capo VW. We couldn't wish for a better testimony to our efforts to provide the best customer experience possible. We sincerely value your business and hope to see you again soon! Kate
"Great service, easy process!" Great experience, the video walk through on our inspection Was an awesome feature. The work was done quickly and we were on our way! Love this dealership!
Business response:
Michael, thanks for the great review! It's great to know that you had a pleasant service experience at Capo VW and that you enjoyed the video walk through. We hope you will return for your future automotive needs! Kate
Frequently asked questions about Capistrano Volkswagen
How is Capistrano Volkswagen rated?
Capistrano Volkswagen has a 4.9 star rating with 2,476 reviews.
When is Capistrano Volkswagen open?
Capistrano Volkswagen is closed now. It will open tomorrow at 9:00 a.m.