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Capistrano Volkswagen
- Car Dealers
- San Juan Capistrano, CA
About this business
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, California. We have grown to be become one of the largest VW dealers in the nation (35th in new vehicle sales and #7 for Certified Pre-Owned VW in 2014 - out of 645 dealers). Our success has been made possible due to our award winning team, working together to live our mission statement while fulfilling our vision to become the "Undealer"; to be different and better than what our customers and ... read more
Location details
32922 Valle Rd, San Juan Capistrano, CA, 92675, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"excellent customer service from sales consultant Richard" When I arrived at Capistrano Volkswagen Richard McAllister was already there to greet me and my friend with a big smile. I had contacted him before by phone and had told him that I was interested to possibly lease a white e-golf instead of buying one. Richard was well prepared and showed us the way to look at a brand new 2019 e-golf in white. It was perfect and exactly what I was looking for. Then we went for a short ride with it. I was impressed how quite the car wa... read more
Business response:
Hi Aggi, Thank you for the 5-star review! We are so happy you experienced excellent customer service with Richard from beginning to end. We also appreciate you for recommending us and want to say welcome to the Capo VW family!
"VW GTI" Jeff Maris was quick and informative in dealing with my VW Gti and communicated throughout the day as the service progressed. I was also given a complementary VW Jetta, while my car was in the shop! Great customer service!
Business response:
Hi Ian, Thank you for your kind words! We are so happy to hear Jeff took great care of you and your GTI. Thank you for being a part of the Capo VW family!
"VW Atlas" Steven was very friendly and a great sales associate to work with. He made sure any questions that I had were answered in great detail.
Business response:
Hi Chris, Thank you for the 5-star review! We are so glad Steven answered all your questions and that you felt taken care of. Thank you for being a part of the Capo VW family!
"30K checkup went very well!" I came to get my 30,000 mile checkup and specifically wanted to deal with Brad in service, not that the others are bad , I just always deal with Brad. It went very quick: he explained what they would do to my beloved Beetle and I signed/initialed a few papers. Then he took me over to rent a car for the day. Again I had my paperwork and cards ready and he’s obviously done this before so it went very quickly. Then he promised to update me on my car and got me settled into a bright orange Tiguan. D... read more
Business response:
Thank you for the 5-star review! We love to hear Brad takes such great care of you and that your checkup was quick. Thank you for trusting us with your Beetle and for being a part of the Capo VW family!
"Great Communicaton from Service Center" Very Very happy, my car is running sooooo much better. I love the video from the service department. So fantastic! Service Department ROCKS! These guy jam and and so organized and on top of it. Very Happy VW Client, Sue Greenwood
Business response:
Hi Sue, Thank you for the 5-star review! We are so happy to hear your car is running better and that our team took great care of you with their communication and organization. Thank you for being a part of the Capo VW family!
"60K Service" Great Service and the video content sent over email detailing some other recommended service items needing attention. Brad and his team are great and with no pressure on selling extra service items.
Business response:
Thank you for the 5-star review! We are happy to hear you had a great service and the Brad and our team took care of you!
"Excellent service " Fred and Brad were very accommodating and helpful in explaining the detail of the service. Capo VW offered the best pricing for the work I was going to get done.
Business response:
Thank you for the 5-star review! We appreciate your compliments of Fred and Brad and how they were accommodating. We are also glad you received the best pricing for the service you needed.
"Great Service" Buddy Holguin was a pleasure to deal with. He made the process as expeditious as possible and didn't pressure us into anything we weren't looking for. We're extremely happy with our 2019 Jetta!
Business response:
Thank you for the 5-star review! We are so glad you were provided great service by Buddy and welcome to the Capo VW family!
""Move Over Ritz Carlton" " I made my reservations online, which took less than 3 minutes, for my appointment yesterday at 1:30 pm, Thursday. I was on time and was greeting by Arlen at the service desk. Arlen is the service manager and I now know why!!! Arlen took care of everything I needed, 50K miles service for my Passat. and both recalls on the vehicle and more!!! I was taken home and was picked up from home, right on time and by two great Uber drivers. Coming from 38 years of Hotel, Restaurant and Hospitality management... read more
Business response:
Hi Tony, Thank you for the 5-star review, we sincerely appreciate it! We are happy to know you had such a fluid and seamless experience with Arlen and our team. Thank you again for all your kind words and for being a part of the Capo VW Family!
Frequently asked questions about Capistrano Volkswagen
How is Capistrano Volkswagen rated?
Capistrano Volkswagen has a 4.9 star rating with 2,476 reviews.
When is Capistrano Volkswagen open?
Capistrano Volkswagen is closed now. It will open at 9:00 a.m.