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Capistrano Volkswagen
- Car Dealers
- San Juan Capistrano, CA
About this business
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, California. We have grown to be become one of the largest VW dealers in the nation (35th in new vehicle sales and #7 for Certified Pre-Owned VW in 2014 - out of 645 dealers). Our success has been made possible due to our award winning team, working together to live our mission statement while fulfilling our vision to become the "Undealer"; to be different and better than what our customers and ... read more
Location details
32922 Valle Rd, San Juan Capistrano, CA, 92675, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"VW Jetta purchase on 11/3/2019" My experience at Capo VW spans last Saturday evening into Sunday. Dropped off my leased vehicle with Richard on Saturday and he was very accommodating with the drop off and did not pressure us to buy or lease anything new. We came back on Sunday to ultimately purchase a Jetta (which is running great so far) and we were pleased with how knowledgeable and helpful Richard and everyone at the dealer was. The whole transaction and negotiation was very transparent and could not have been any easier... read more
Business response:
Thank you for your wonderful review! It's great to know that you were satisfied with your lease turn in and the purchase of your new Jetta. Making the purchase experience easy and transparent for our customers is exactly what we hope to accomplish and we will share your great feedback with Richard and the sales team. Thanks again, and we hope to see you again at Capo VW! Kate
"4th auto from Capo VW" I bought a 1999 Passat for a family car, a 2010 Jetta as a commuter car, a 2014 Jetta for my daughter to commute to college, and now a 2019 Tiguan for my dogs. I have raised my family in VWs ... the German engineering is amazing. We take all our cars to get properly serviced at Capo VW with no major breakdowns - hoping it stays the same. Steve Skinner @ Capo VW sold me 3 of 4 and I couldn’t be more pleased. He is not aggressive and truly sells the cars...
Business response:
Hi Stacey, Thank you for your kind review of both Capistrano Volkswagen and Steve! We understand it’s a big decision where you service and purchase your car from, and we are grateful for your continued patronage! Kate
"Immediate Attention! " My wife had hit a large hunk of metal on the freeway and cracked one of her wheels and tore up her tire. She limped in to the dealership on Thursday afternoon. She has a 2019 Tiguan SEL R line Black package that have special wheels and we thought this was going to take some time. They took her Tiguan and gave her a loaner so she wasn't driving on her spare. The very next day we got a call telling us her Tiguan was ready! New matching tire, new matching wheel and a front end alignment. Thank you Cory a... read more
Business response:
Hi Jeff! Thank you for the sweet words for our service department! We look forward to sharing your compliments with Cory and the rest of the staff. If we can be of further service, don't hesitate to let us know! Kate
"Service with a smile!" Arlen is great to work with and understood my needs! I have been doing business with CAPISTRANO Volkswagen after buying my 2015 VW Passat. Even a car wash before I leave.
Business response:
Thank you for the wonderful review! We appreciate what you said about Arlen and our service department. Customer satisfaction is our highest priority and we're thrilled to hear that you've been happy with Capo VW! Kate
"Great service !" The staff is always very friendly and accommodating. The service is always thorough and professional, I got my car at this dealership and will always come back to service it here
Business response:
Thank you for taking the time to share your experience. We're pleased to hear that you've had a good service experience here at Capo VW and we greatly appreciate your loyalty! We look forward to seeing you again soon! Kate
"Superior Service " The service department has gone above and beyond to help with servicing my car. My husband has been ill and asked the service manager to help me. I am thankful for their help.
Business response:
Thank you for the kind thoughts and five-star rating regarding your recent experience with our service department! It is great to know that your service went smoothly and that our service manager was helpful. We hope to see you back again in the future for any additional vehicle maintenance! Kate
"Really great service, always." The service dept. at CapoVW has always been very customer focused, abd very accomodating. When- ever I have a problem which is hardly ever they do whatever they have to do to help me out. My number 1 service person is Fred Evans, he is very knowledgeable about my car. So when I call he knows just what to do for me.. The other thing I really like about CapoVW is the service dept. techs themselves. They know everything and even show me videos of the work they do. I don't know of any othe dealers... read more
Business response:
Thanks so much for the excellent review! We really appreciate your kind words about our staff, and Fred in particular. It's great to know that you have found the service department at Capo VW to be so knowledgable and helpful. Thank you for your loyalty and for taking the time to share your experience. We hope to see you again soon! Kate
"I always receive great service from Capo V-Dub" I've been using the Service Department here for several years and everyone is professional & attentive. I'm on my 10th VW and have been using Capo exclusively.
Business response:
Hi Christopher, thanks for the great review, we truly appreciate the feedback! It's wonderful to hear that you've been so happy with our Service Department. We will share your kind words with Arlen and the staff and hope to see again soon at Capo VW! Kate
"My experience " Great people, great service and I love their Lyft/Uber service. One problem however: Got my eGolf back and while driving home got tire pressure warning (low). I know that you did tire rotation but why the warning popped up?
Business response:
Thanks for sharing your experience! Glad you got to take advantage of the Lyft/Uber service. Please feel free to follow up with us at customerservice@capovwmazda.com so we can make sure there is no issue regarding your tire pressure. We apologize and would love to make sure you're taken care of. Kate
Frequently asked questions about Capistrano Volkswagen
How is Capistrano Volkswagen rated?
Capistrano Volkswagen has a 4.9 star rating with 2,476 reviews.
When is Capistrano Volkswagen open?
Capistrano Volkswagen is closed now. It will open tomorrow at 9:00 a.m.