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Capistrano Volkswagen
- Car Dealers
- San Juan Capistrano, CA
About this business
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, California. We have grown to be become one of the largest VW dealers in the nation (35th in new vehicle sales and #7 for Certified Pre-Owned VW in 2014 - out of 645 dealers). Our success has been made possible due to our award winning team, working together to live our mission statement while fulfilling our vision to become the "Undealer"; to be different and better than what our customers and ... read more
Location details
32922 Valle Rd, San Juan Capistrano, CA, 92675, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"Service" Thanks you for the great service at capovw. I would recommend capovw and will be back next time. We dropped off the car at a convenient time and it was ready quick
Business response:
Thank you for taking the time to let us know about your positive experience. Great customer service is always our goal and we are happy that you received your car back fixed to your satisfaction and in a timely manner. We look forward to seeing you whenever your need arises. Kate
"FANTASTIC!" I am very impressed with the service at Capistrano Volkswagen. Everyone is so professional and efficient! Plus, the entire service area is very organized and clean. An added benefit is the free coffee!
Business response:
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. If we can be of further service, don't hesitate to let us know! Kate
"Great customer service" I felt very well taken care of by Brad. He greet me at my car. Very helpful on me getting a ride to were I need to go. Made feel like really care about my car and what it needed.
Business response:
Thank you, Michelle! Brad is one of the best. Thanks for your business and for being part of the Capo VW family! Kate
"Excellent experience" The moment you step in you’re greeted with a smile. Everyone you come across is so friendly and so approachable. They cater to your needs and really want the best deal possible for you. Buddy from the sales department and Nick from management was a big part of why I completed a deal for a vw.
Business response:
We appreciate your business Ryan and are pleased to hear you had an excellent experience. We will pass along your compliments to Buddy and Nick and thank you again for your kind words! Kate
"Fred is 5 star" Loved the video - so impressive to see that. Fred was awesome - so friendly and informative. Whatever they cleaned my touchscreen with is the best ever. No car wash has ever cleaned it that well before. Fred is great - give him a raise!
Business response:
Thanks for the 5-star review! Your kind words about Fred are much appreciated and we're so glad to hear that you had a positive service experience. We hope to see you again at Capo VW! Kate
"Kinda disappointed this time" We have bought several cars from capo and we love the dealership and have used the service Dept on many occasions. Staff very friendly as always. This time I needed new brakes and I ended up taking it to my mechanic as it was 300$ cheaper. He told me I have an oil leak that the dealer should have seen and my windshield wiper fluid light went off meaning it was never checked. So kinda annoying now I need to bring it in yet again which is another inconvenience with work kids etc. But they did fix... read more
Business response:
Thank you for taking the time to share your feedback! Providing a positive experience is our top priority and it's good to know that your previous visits to Capo VW had better outcomes and that you've found our staff to be friendly. We regret however that your most recent visit with us was unsatisfactory. We appreciate you bringing this to our attention, please do reach out to us at customerservice@capovwmazda.com if you would like to discuss it further. Kate
"Great experience!" Richard was very knowledgeable and helpful when it came to pick out a car. He helped me get exactly what I wanted and did not push for me to get something more that I did not need. Very good experience!
Business response:
Thank you for your feedback, it's great to know that you had such a positive experience at Capo VW! Customer satisfaction is our top priority and we're happy to hear that Richard was so helpful to you during the sales process. Please reach out to us if there is anything else we can assist you with, and enjoy your new vehicle! Kate
"3rd Purchase / Lease Through Capo VW" This is the 3rd vehicle that we have either purchased or leased through CapoVW. Great team, easy to work with, very flexible and accommodating. Follow up service / maintenance is excellent as well. Highly recommend the team at CapoVW!
Business response:
Thanks for the wonderful review of Capo VW! We truly appreciate your great feedback and will share your kind words with the sales team. Thank you for your loyalty and we hope to see you again for your future automotive needs! Kate
"GREAT Service" The service center was great. Brad was my service advisor & he listened to my concerns, stayed in touch concerning repairs & got the vehicle back to me in a very timely manner. I would use Capo VW for my service needs again
Business response:
Thank you for the kind words about Brad, for recommending the service center and for being part of the Capo VW family! Kate
Frequently asked questions about Capistrano Volkswagen
How is Capistrano Volkswagen rated?
Capistrano Volkswagen has a 4.9 star rating with 2,476 reviews.
When is Capistrano Volkswagen open?
Capistrano Volkswagen is closed now. It will open at 9:00 a.m.