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Capistrano Volkswagen
- Car Dealers
- San Juan Capistrano, CA
About this business
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, California. We have grown to be become one of the largest VW dealers in the nation (35th in new vehicle sales and #7 for Certified Pre-Owned VW in 2014 - out of 645 dealers). Our success has been made possible due to our award winning team, working together to live our mission statement while fulfilling our vision to become the "Undealer"; to be different and better than what our customers and ... read more
Location details
32922 Valle Rd, San Juan Capistrano, CA, 92675, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"Car puchases and service" Everyone at this dealership are very friendly and helpful. My wife and I have purchased 4 cars from them and will continue to buy and recommend them to friends.
Business response:
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience, and we're delighted to hear that you have returned four times to purchase your vehicles. Thank you for being such a loyal customer! Kate.
"Excellent Service" Service center personnel were great. Timely acceptance of vehicle at drop off. Service was completed very quickly and as quoted. Will no doubt service the vehicle again at this VW service center.
Business response:
I am glad to hear you had such a great experience, I will be sure to pass along your praise to the service team. If you ever need anything in the future, please do not hesitate to reach out. From all of us at Capistrano Volkswagen, we thank you for choosing to make us a part of your family! Kate
"The people at Capo VW are always pleasant and helpful!..." The people at Capo VW are always pleasant and helpful! Even though problems arise, they are persistent in pleasing the customer. Three cars later, I will continue to trust the quality of service I get! Steven Lyons
Business response:
Hello Steve, Thank you for sharing your thoughts about your experience with our dealership. We appreciate your business! Kate
"Great dealership, excellent service!" Great experience. Always great service when coming to Capistrano Volkswagen and love the atmosphere. The staff are friendly and helpful. The parts manager is very knowledgable and knows his products.
Business response:
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Have a wonderful day! Kate
"Great dealership, excellent service, quick and helpful...." Great dealership, excellent service, quick and helpful. One thing that many dealers offer is if you buy your tires from them, the rotation of them should be complimentary. I think this would be a great complimentary service item like their complimentary car wash. I say include that, then when things are seen that need service, patrons will be more likely to get the rest of needed work done there. It also keeps the patrons coming back for their new cars.
Business response:
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Kate
"employees are always very courteous and helpful." I want to point out Jeff Marris has always been especially helpful because he goes out of his way to accommodate me since I am handicapped. Overall I think the agency is outstanding and all of your employees are great!
Business response:
Thank you, Ron, for the kind words for our service department! We look forward to sharing your compliments with them, especially Jeff. Please don't hesitate to let us know if we can be of further assistance. Kate
"Brad was extremely helpful. Called me as soon as my car..." Brad was extremely helpful. Called me as soon as my car was done and told me I needed new tires and an alignment. Unfortunately I could only afford the tires right now. He said no problem and got the tires done in no time.
Business response:
Thank you for the excellent review! It's wonderful to hear that Brad was able to get your service taken care of quickly and professionally. Thank you again for choosing Capistrano Volkswagen! Kate
"Great service" Fred was great to work with; friendly service, quick turn around. A great experience, as always. I have always had great service when coming to Capistrano Volkswagen,
Business response:
Thank you for the wonderful review, and for your repeat business. We're happy to hear that Fred was able to provide such great service and hope to see you again next time. Kate
"This is the best VW dealership. They are so helpful and..." This is the best VW dealership. They are so helpful and make you feel like you are at home. I love going there and have bought and leased at least 4 cars from here.
Business response:
Thank you for the kind words. Our goal is to make sure that everyone who visits Capistrano Volkswagen has a great experience, and we're happy to hear that the dealership feels like home. Thank you for your repeat business, and we hope to see you again soon! Kate
Frequently asked questions about Capistrano Volkswagen
How is Capistrano Volkswagen rated?
Capistrano Volkswagen has a 4.9 star rating with 2,476 reviews.
When is Capistrano Volkswagen open?
Capistrano Volkswagen is closed now. It will open tomorrow at 9:00 a.m.