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Capistrano Volkswagen
- Car Dealers
- San Juan Capistrano, CA
About this business
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, California. We have grown to be become one of the largest VW dealers in the nation (35th in new vehicle sales and #7 for Certified Pre-Owned VW in 2014 - out of 645 dealers). Our success has been made possible due to our award winning team, working together to live our mission statement while fulfilling our vision to become the "Undealer"; to be different and better than what our customers and ... read more
Location details
32922 Valle Rd, San Juan Capistrano, CA, 92675, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"Jeff Maris was great to work with, responsive and..." Jeff Maris was great to work with, responsive and informative. The tech sent a video of what he was looking at under the vehicle and within the engine compartment, which was a great in understanding the situation.
Business response:
Thank you for your business and for this review. We're happy to hear Jeff and the team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kate
"My VW is taken good care of once again! " Arlen Mack was awesome and kept me updated on the service and additional work that was needed. Car was done before promised time! Easy quick check in too!
Business response:
It's fantastic to hear that Arlen provided you with great customer service while assisting you with your service appointment! We truly appreciate the opportunity to do business with you. Thanks for choosing our dealership! Kate
"Great Service!" This was my first visit to Capistrano Volkswagen and I will definitely be back. They were very thorough, timely, and friendly. I really appreciated the video from the tech of what was going on with my car and how thorough the communication was with the Service Manager, Arlen. All I needed was to have a tire patched, but I receive more communication from them throughout the service than I have from any other location or Volkswagen dealership. It really was a great experience!!!
Business response:
Thank you for the kind words for our service department! We look forward to sharing your compliments with Arlen and the team. Please don't hesitate to let us know if we can be of further assistance. Kate
"Great experience!" Every aspect in dealing with Capistrano Volkswagen was great. From working with Chuck Lilly to negotiations, finance and driving off with a beautiful new Habanero Tiguan. I appreciate Chuck’s approach to selling and working with us to achieve our deal. Thank you.
Business response:
Hi Stephanie, Thank you for your business and this review. We're happy to hear that Chuck and the sales team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Kate
"Another great experience" Took our Atlas in for a recall, and the experience was outstanding. Jeff Maris was my my adviser, and the work was performed swiftly while I was able to get some work done in the lounge.
Business response:
Hi, Thank you so much for this great 5-star review. We are happy to hear that Jeff was able to take care of you swiftly. Thanks for choosing our dealership and helping to share the word about us. We’re here for you anytime! Kate
"Car service " Service Department people are very friendly and helpful. They do a great job and I will continue to use them. Thank you for your excellent work.
Business response:
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and please don't hesitate to let us know if we can be of further assistance. We hope to see you again soon at Capo VW! Kate
"I truly appreciate the service and Lyft rides offered..." I truly appreciate the service and Lyft rides offered last Saturday. Received delayed alerts that my car was ready after I had already picked up though the next day—it may have been a glitch not quite sure!
Business response:
Hello Elise Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! Kate
"Good service but technician up sold unnecessary services" love the dealership. Have purchased 2 cars from them and have had service performed many times in the past. Service Advisor Fred was great. Got me a uber ride home etc. They seemed to be recommending both radiator/coolant flushes and brake system flushes to everyone. I heard other advisors recommended it to others at the service counter. They send you a video from the technician and he up sold big time. Our car only has 40 k miles. the coolant is fine. WE had the bra... read more
Business response:
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Fred on our service team, and we look forward to working with you again. Kate
"This was my first time buying a car and JJ was very..." This was my first time buying a car and JJ was very helpful with all of my questions as well as the entire process! Overall I would say I had a great experience.
Business response:
Thank you so much for choosing Capistrano Volkswagen! Congrats on your new purchase, and please let JJ know if we can be of any further assistance! We appreciate your business and our entire dealership team looks forward to serving you for all of your automotive needs. Kate
Frequently asked questions about Capistrano Volkswagen
How is Capistrano Volkswagen rated?
Capistrano Volkswagen has a 4.9 star rating with 2,476 reviews.
When is Capistrano Volkswagen open?
Capistrano Volkswagen is closed now. It will open tomorrow at 9:00 a.m.