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Capistrano Volkswagen
- Car Dealers
- San Juan Capistrano, CA
About this business
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, California. We have grown to be become one of the largest VW dealers in the nation (35th in new vehicle sales and #7 for Certified Pre-Owned VW in 2014 - out of 645 dealers). Our success has been made possible due to our award winning team, working together to live our mission statement while fulfilling our vision to become the "Undealer"; to be different and better than what our customers and ... read more
Location details
32922 Valle Rd, San Juan Capistrano, CA, 92675, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"Great Experience" My 3rd Tiguan, they delivered what they advertised. They were honest, friendly, straightforward and moved us thru the process quickly. Just the kind of dealer we all appreciate.
Business response:
Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Kate
"Great service. Always there with answers and..." Great service. Always there with answers and recommendations. Never had I had any surprises that I didn’t agree with, nor have I ever felt like I was taken advantage of.
Business response:
Thank you, Jon, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kate
"I left Mercedes after 20 years" Summer of 2019 I went to Capistrano VW to see a used Mercedes ML350. I met Mike who was an awesome car specialist. I did not purchase the ML but while I was visiting Mike told me about the smaller Atlas that was coming out in 2020, I continued my search and nothing seemed to come together. A few weeks ago on a Saturday night I got an email for another car company and went to see if the Atlas sport had come out, the next day Sunday July 12th 2020 I made the decision to move to an Atlas and mad... read more
Business response:
Julie, Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we hope you enjoy your new Atlas! Kate
"Sometimes I feel like I am a burden.CSR: 'This would be..." Sometimes I feel like I am a burden. CSR: 'This would be a great job if it weren't for the customers' Mechanics 5,5,5 ☆
Business response:
Thank you for your feedback! While we are glad to hear that you were happy with the mechanics' work, we're sorry to learn that customer service wasn't quite up to par. We will share your comments with the team, and please don't hesitate to reach out to us at customerservice@capovwmazda.com if you would like to discuss this with us directly. Kate
"great" everyone was polite, courteous, and professional. Joey was very knowledgeable about the cars, friendly, and able to explain all the features. AJ made buying the car painless with expedience.
Business response:
Dana, thanks for your feedback on your recent visit to Capistrano Volkswagen. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new VW! Kate
"The staff made for an amazing sales experience. They were..." The staff made for an amazing sales experience. They were professional, friendly, and efficient. I was introduced to the Owner, General Manager, and all of the people I will be interacting with in the future so I have a face with a name. I could not have had a better experience.
Business response:
Thank you, Allen! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Capistrano Volkswagen. Kate
"very CLEAN & Covid SAFE Environment..." very CLEAN & Covid SAFE Environment practiced!...Arlen=friendly, professional& explained procedures. Car was finished early.. always a pleasure.. I bought my 2014 Jetta Sportwagon here and I love it!
Business response:
Thank you so much for your excellent review! We are so glad that Arlen had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Capistrano Volkswagen. Please don't hesitate to reach out if you need anything else. Kate
"This is my 2nd car from capo and they where/have been..." This is my 2nd car from capo and they where/have been extremely helpful both times. I will clearly be in for my 3rd car.
Business response:
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Capistrano Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Kate
"As always great friendly and competent service. I would..." As always great friendly and competent service. I would especially like to commend Jeff the service writer, Jeff is always on top of things and a totally straight shooter.
Business response:
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Capistrano Volkswagen. Kate
Frequently asked questions about Capistrano Volkswagen
How is Capistrano Volkswagen rated?
Capistrano Volkswagen has a 4.9 star rating with 2,476 reviews.
When is Capistrano Volkswagen open?
Capistrano Volkswagen is open now. It will close at 8:00 p.m.