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Capistrano Volkswagen
- Car Dealers
- San Juan Capistrano, CA
About this business
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, California. We have grown to be become one of the largest VW dealers in the nation (35th in new vehicle sales and #7 for Certified Pre-Owned VW in 2014 - out of 645 dealers). Our success has been made possible due to our award winning team, working together to live our mission statement while fulfilling our vision to become the "Undealer"; to be different and better than what our customers and ... read more
Location details
32922 Valle Rd, San Juan Capistrano, CA, 92675, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"Easy to schedule an appointment. Everyone was very..." Easy to schedule an appointment. Everyone was very friendly and helpful. Clean and safe environment; hand sanitizer available everywhere and masks worn by all! Love the video of the servicing they send. Great experience!
Business response:
It has been a pleasure serving you, Suzanne. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Capistrano Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Kate
"The service team made my visit very easy, they are prompt..." The service team made my visit very easy, they are prompt and efficient they provided me with a lift home and back to pick up my VW.
Business response:
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Kate
"Very fast and efficient. The service video sent by..." Very fast and efficient. The service video sent by mechanic with info on what was done to the vehicle is next level ! Other VW dealerships I was guessing and having to call them to find out when the car is ready.
Business response:
Thank you, Jeff, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you again for choosing Capistrano Volkswagen! Kate
"The video was great; the price to do the work was very..." The video was great; the price to do the work was very high. $259.99 for an alignment is alot for a 25 year old to pay.
Business response:
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Kate
"Outstanding Dealership" This is the second VW I have purchased from Capistrano. The sales team, Mr. Lily in particular, is wonderful to work with. I also highly recommend their service dept., Jeff Maris in particular, for their onetime and outstanding workmanship.
Business response:
Leslie, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Kate
"My Atlas Sport had a strange knocking noise coming from..." My Atlas Sport had a strange knocking noise coming from the front wheels. I scheduled service, and arrived hoping for a rental. They were out, and said they would try to get to my car ASAP. It was a really busy morning. They came back after 50min and told me they found and fixed the issue, and would have me on my way. Very fast. Great job!
Business response:
Thank you, Chris! We appreciate your business and our team looks forward to serving you again soon. Kate
"Repair on my Tiguan" My 2013 Tiguan had an issue with the fuel ignition and was also leaking oil. The service center took very good care of me and my family. From management with Gary Willenborg, to our sales person, Buddy Holguin- who helped up buy the car 3 years ago, to our service manager Brad Johnson, this is a well run ship. As a business owner, I appreciate responsiveness and customer service. These folks deliver. We highly recommend Capistrano Volkswagon and will happily transact business with this organization agai... read more
Business response:
Thank you for choosing Capistrano Volkswagen, your feedback and rating mean a lot to us. We're glad we were able to help, and we look forward to seeing you again! Kate
"Great customer service and communication from the team in..." Great customer service and communication from the team in terms of what needed to be serviced on my vehicle, and when it would be finished- thanks!
Business response:
Thanks for sharing your thoughts about your experience with Capistrano Volkswagen. We appreciate your business and hope to see you again soon! Kate
"My experience at Capistrano VW service I can say was..." My experience at Capistrano VW service I can say was easy, fast and with no issues. I was kept informed about my vehicle all the time. The car was fixed very fast.
Business response:
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Capistrano Volkswagen. Kate
Frequently asked questions about Capistrano Volkswagen
How is Capistrano Volkswagen rated?
Capistrano Volkswagen has a 4.9 star rating with 2,476 reviews.
When is Capistrano Volkswagen open?
Capistrano Volkswagen is open now. It will close at 8:00 p.m.